Pacific Beach Chapel

Please read this before attempting to do business here. My experience with the funeral director Shawn was beyond terrible, especially since My mother had passed away hours before. First– the parent company is SCI– Dignity which my parents had their burial plans pre-​paid; as well as, a travel insurance if they pass outside of their home location. My parents were visiting their grandchildren when my mom passed. I called the insurance only to receive a call that Shawn was refusing to pick up my mother’s body at the hospital. Instead of grieving I sent the next dozen hours on phones trying to get my mother’s body picked up to be sent to Florida. When it came down to it, Shawn wanted more money than his parent company agrees to on the contract which should have been kept a internal issue. After 14 hours and several high up involvements my mother’s body was picked up. My second experience with this location and Shawn was when I spoke to him on Monday from Florida. He agreed to fedex overnight the death certificate to the funeral home in Florida (which is part of the same parent company). He never did this, instead he sent USMail the next day. I did not get them until Thursday afternoon. This gave me 1 day to get my mother’s accounts in order. Shawn has no business working in this industry. It is a terrible time for families and his incompetence made the situation worse than ever. Please save yourself additional heartache and go elsewhere!

One of the worst days of our lives happened last month when my Mother passed away.
So we ended up using the Pacific Beach Chapel as our Mortuary. As they are in close proximity to St. Brigid Catholic Church where we are members.
Lee Hulburt at the church mentioned that the Chapel is very easy to work with and has served families of their Parish in the past.

I want to say that from the moment we met Mr. Halley funeral arranger he handled everything for my Mother with just the highest level of compassion we could imagine. He was very understanding and has just a wonderful presence about what he does. I truly believe that God is guiding him in his ways. The man is just who your business needs representing your firm. Every step of the way he was informing us of all the options that we did not think of.

From flower selection to the cards and even the catering we selected was outstanding.
Also I will never forget at El Camino for the graveside he recommended we do a flower tribute. This was just so heart felt, we are still taking about that special moment we had that day.

One recommendation we would want to stress is that we were offered the chance to use motor escorts by the Chapel as part of the procession from church to the cemetery.
We opted at that time to not use them, and we do regret that as we wish we had chosen them. Please stress this to the people that have a funeral procession as this is very important so all of your family will stay together. My Uncle got lost and did not make it to the cemetery until the service was all most over.

Our family has had such loss of life in these past years and we have had some not so wonderful experiences in the past. From the bottom of our hearts we just can’t thank the Chapel enough for all they did to send my Mother off with the most dignified way we could imagine.
God Bless
Susanne

I never thought I would be reviewing a mortuary, but this place was really nice. It was classy, not creepy. ;-)
Jeff, our funeral arranger, was kind, listened to all dad’s stories, and didn’t try to upsell us on stuff we want. He wasn’t pushy at all, in fact.
This mortuary service business is expensive. So if you’re going to have to pay for it, you might as well get nice classy service like you get here.