One Main Financial

My mom had a title loan with the OneMain Financianal office in El Cajon/​La Mesa and she passed away last month. I was contacted by this office sayning if I paid the $ 91 balance and provided a copy of her Death Certificate, I could take the original title with me. I went in and paid with a check, then was told it would be mailed once the check cleared or the Office Manager Jaime would call me to pick it up. One week later, no title in the mail or phone call. When I called to see if I could pick it up, Jamie said everything the girls in the office was not correct. I would have to wait 10 business days for the check to clear (check cleared 2 days after I wrote the check) and that I would need to show something showing who the executor is of my moms estate for Probate. I don’t even have that in writing yet and was never told this by the staff. I then said I wanted a refund until I could provide that. Jaime said I needed to show proof from my bank the payment cleared. When I offered to bring that in, he still refused to honor my refund. Completely rude and dishonest. I had to contact the Operations Manager Chuck G. whom I spoke with and said he would handle it and get back to me. I’m not sure I believe that after all of the lies this office told me. I would not use this company for any financial needs. They are dishonest and will take your money and not provide the services you paid them for. No wonder they don’t have a Unilocal Site for their El Cajon location. Don’t do business with these guys.

WARNING: Do NOT go here to get a loan! I was desperate when I got the loan of 10k at 35% interest, ridiculous I know but made steady payments of $ 360 per month for almost a year and then had the capital to go in and pay off the balance. I called the branch here in San Diego and told them I was coming in to pay it all off and that I wanted an exact amount so as not to incur any more monthly payments. He gave me the amount and I went in with a cashier’s check for said amount. Was informed that my account was closed and paid in full. Two days later, they took out another $ 360 payment. Called the branch again to inquire about the mistake to which they said it was my fault that I did not indicate that I wanted to be taken out of their automated system. Unbelievably angry, tried to call their «corporate office» with the given number off their website and sat and listened to ad after ad about winning something off of some stupid website! Ultimately have gone to my bank and put a stop on their payment. This financial institution is the worst and they only seek to screw people out of their money. Have hired an attorney and am going to sue for breach of contract, negligence, and theft. DO NOT GET A LOAN HERE.

DO NOT GO HERE TO GET A LOAN!!! I had a loan for only a few months and I recently went online to pay it ALL off. I called and the associate stated that my account was CLEAR and I owed nothing else. A few days later, I see that they had still taken out my monthly payment. I called and the manager stated that I owed more than that balance and that they will only refund me part of my $ 270 payment! The manager had no explanation for why the associate had lied to me! This is not what it stated as my total balance that I had paid off. This place is a joke. It’s just a scam to get more money out of you. I will NEVER go here again for my financial needs!