Off Road Warehouse

Hey I had some old DR coils rebuilt by these guys a year ago, with some additional suspension work on my 3″ lifted Toyota Tacoma. The coil overs ended up leaking again under minimal driving and no off roading but Abraham and the ORW owner stepped up and offered me a totally fair deal with minimal cost and labor to have them rebuilt again. Will for sure come back to these guys next year when I spring for the new truck I have my eye on.

Nick and his team were great! Love my truck! They did a great job! If I could give ten stars I would. Thanks again guys!

So I took my ’05 Jeep Wrangler in to ORW last week to talk about a lift kit and bigger tires. I was greeted by Ian upon walking in. I spoke to him about what I was looking for, and he had an answer for every question I had. He and a manager named Ryan both helped me put together an AMAZING build sheet, and actually saved me money with a few of their suggestions. After I dropped my Jeep off for the build, I was told it would most likely be done around end of business that same day, which I thought might be a stretch. Well, it wasn’t ready, but to no fault on their behalf. Turns out, after a final test drive by Ryan, he noticed a «shimmy» in the rear. The rear control arms that came with the kit weren’t adjustable, so they ordered a set of Teraflex arms and installed them first thing the following morning. Thank god, cuz I was driving to Los Angeles the next day and that would have sucked. The ride was surprisingly smooth, considering having a 4″ lift and 33″ BFG Mud Terrain tires. Anyway, overall my experience was great, service and install. No hidden costs, and they never tried to «upsell» me anything. Couldn’t be happier. I don’t understand the negative reviews, but I guess you can’t please everyone! (PS– they even cleaned up my dirty old license plate holders with new OFF ROAD WAREHOUSE ones…)

Worst business ever go somewhere else trust me ! First they wanted to charge me 3500 for something everyone else had for 2400. If I didn’t now this they would have charged me the 3500! I should have went elsewhere right there! I’m still waiting for the part they’ve been telling me this Friday every week for the past month and a half! Probably gonna have to go to small claims court to get my money back for a part I never received

Great service and experience!
I just today picked up my 2015 F-​150 FX4 after having Fox front leveling kit installed, Fox rear shocks, air bags, compressor, bed cover and new tires. It started with me reviewing local shops and leveraging Unilocal and personal referrals. To be honest, the reviews were making me nervous. Same was true for 4wheelparts. I did however get connected with Ian Stuart at ORW on Balboa and that started me down the right path. I shared my concerns with Ian in my first call, and he acknowledged my feedback on the reviews and did a great job of getting me on the right track, answering all my questions and working with me to get the right set up, competitively priced, scheduled and delivered on time. I picked it up today and have to say I am very happy thus far. I know you don’t always hear the good feedback so wanted to be sure to take a moment to let you know that I appreciate working with Ian and ORW.
I will be back and sure to recommend your shop to others.

Stopped in to Off Road Warehouse today to get info on lifting my Jeep. Talked to a couple of the guys at the counter (both were awesome). They took their time talking to me, went out and looked at my Jeep to find out exactly what I liked and was trying to do. I really appreciated the attention they gave to what I wanted (as opposed to trying to shove products down my throat and just get $$ out of me).
I left with a totally reasonable quote an appointment to have the work done. I’ll update you all once the works done!
So far, super happy customer!

Always great customer service and only place I will go for my off-​road fun. Thanks ORW!

Had coilovers, rear shocks, diff drop, and an add a leaf installed here. I dropped my truck off an hour and a half late and they still finished it in a day, so props for that. But here’s why I will not return to them for any more work:
–I had to go back twice to collect OEM parts they didn’t return when they finished the lift
–After asking them to hand torque my lug nuts, they impact wrenched and over torqued my lug nuts somewhere in the 150 – 200 ft lb range, nowhere near the 85ft lbs Toyota recommends. I find this unacceptable.
–You could tell 2 people worked on my install, one on each side, as one side was within torque specs and the other grossly over torqued, the reinstallation definitely done with an impact wrench.
–I found 1 of my 2 OEM diff drop spacers on top of my skid plate, the other one is MIA, most likely on the side of a freeway.
–Despite talking about this before install, they didn’t measure lift before install and installed both coilovers with the same preload, leaving me with an inch difference in lift on one side and rubbing on the drivers side that should have had more preload. Tacomas are known for driver side lean because of driver weight and the gas tank on the same side, how did they not know this…
–One of their front desk guys they tried to sell me 285/​70R17s with my lift, I went with 275/​70R17s from a different seller, and when I picked the truck up the guy who tried selling me 285s told me I had some rubbing and should have went with 265s…
–They installed my coilovers in a way that prevented me from adjusting them myself, forcing me to go back to them to adjust preload.
–They couldn’t get my alignment to within factory range specs. I wasn’t expecting dead in the middle for alignment numbers, but when I asked why they couldn’t get toe in on one side and camber on the other, I was told «No one can get numbers perfect after a lift.» I’m not asking for perfect, I’m asking for within range so my very expensive tires don’t lose half their life because of ORWs indifference. And I know many lifted Tacoma owners with alignments not perfect, but within factory spec.
AFTER MARKING ALIGNMENT ADJUSTMENT POINTS, I found they didn’t even attempt to align my lift on some tabs. Integrity is not there.
I will find another shop for any further work.

I had some work done on my jeep here, I was helped by Abraham. He was very nice and helpful. I did not feel pressured or even felt like he was trying to sell me on anything. I purchased a grill guard and pod lights, I waited about 2 weeks before all of it could be installed. I am okay with it, they did a good job! I am just not a fan of the pod lights, so actually purchased other ones and am having a friend install them, as the labor was pretty much more than the parts, from now on unless I REALLY need them to install something I probably wont use them for labor. As far as parts, they have some good things but you can look online and find similar for less. Overall good place but if you can have someone do installation I would suggest that.

Advised them of the exact bumper i needed with manufacture info so they could purchase and install yet ORW ordered something completly different. When i brought my truck in they literally new the part was wrong and proceeded to tell me it would work when aesthetically it was 100% different. I understand a mistake, but they were deliberately trying to change my opinion due to their mistake to avoid restock fees etc. In addition, I spent over $ 4k there a few years back on a lift kit with installation and called for details regarding some parts and apparently they keep zero record of past purchases/​installs etc. I could understand small transaction, but $ 4k? They want me to schedule time to bring the truck in to pull part numbers. Get a computer… it might help you grow your business.

Just left ORW and they lost a customer forever. I had then do some work on my Rubicon and they convinced me to install a kill switch wired into fuel pump circuit ($ 200) in addition to other work they did for me.
After using the kill switch I pressed it to release the kill switch and the car started a few times then stopped cranking. Then the starter blew — smoked everywhere and had to have my Jeep towed.
After replacing the starter the dealership found after I had to pay to tow my Jeep to them that there is no fuel pressure and the vehicle would still not start. There was no DTCs in system. The fuel pressure was tested and there was no pressure. The dealer disconnected the fuel pump connector and tested the wiring and found it was good but the fuel pump was faulty. They disconnected the kill switch and replaced the fuel pump.
The dealer then told me there is a kill switch automatic and is included in the base model through key technology in JKs after 2014 and after market sellers should know this. I called ORW and they said bring it in since I paid close to $ 150 for a 2 year warranty.
The counter guy told me the starter had nothing to do with it and wanted to argue immediately and told me I was the first person every in ORWs history to have a kill switch issue (that would be incorrect if you read their reviews). He said he would take it out but I would not get a refund. I told him about the details written by the dealership that I showed him and he told me it was «user error». Please note I have not had an issue since the their work was disconnected by the dealership.
I tried to give this local company a chance but buying after market items online for cheaper and going to a reputable mechanic is the way to go. I am very disappointed on their service and how I was treated.

I brought in my new Tacoma (ok it wasn’t new, it was used but it was new for me) to get a new suspension done. I had used ORW in the past on my jeep so I knew they did good work and only hire people who really love the off roading industry. Ian greeted me right when I walked through the door and we started talking about Tacomas and he said he also had one that he was building for pre-​running. If he has a Tacoma and is in the process of building it, I know I can trust him to build mine. Even better, he told me about a special deal they were doing for September, a free alignment with every suspension kit. This was perfect since I had been meaning to get my alignment fixed for awhile now.
I just got my truck back and it looks so dope. It looks so much better lifted and it gives it a much more aggressive look. I love the kit Ian picked out for me. This guy knows what he’s talking about. We already talked about getting some more work done when I get my next bonus for work. I will definitely be coming back to ORW and using Ian for my build.

Great service from an awesome team of people. Looked over our jeep for no cost and told us what it needed to fix a noise we couldn’t figure out.

I’m sure my experience isn’t like most who shop here, they seem like nice people but they screwed my order all up. I ended up getting a refund and telling them to send it back. Why would you ever order parts from these guys? Thanks for wasting my time. Just go online and order parts yourself ! No need for a middle man.

I have always loved off roading, especially Jeeps, especially Jeep Wranglers. Ever since my parents bought me one of those Pink barbie jeeps when I was younger I have always dreamed of owning one. Now that I am an adult and have a steady job I finally had the means to buy one for myself. But who wants a stock jeep? That is where ORW comes in!
I brought my new baby in to get worked on. The staff was super friendly and helpful right off the bat. Ian was the first one to approach me and I knew right away he knew his stuff. I had an idea of what I wanted my Jeep to look like and Ian had some great ideas also. In the end we decided to go with a hybrid using both of our ideas.
I left my Jeep in the shop for a few days and just last Friday I got the call that it was ready to pick up. It looked freaking unbelievable. I almost started crying. It was everything I had ever dreamed of. I felt like a million bucks rolling around Mission Beach over Memorial Day Weekend. I am looking forward to taking it out to the desert in a few months. Thanks Ian, you are the best!

My truck had a minor vibration that slowly got worse over a 14 month period. Even though so much time had passed, Abe (and his manager) went over and above to correct the problem. Great customer services and great guy!

I installed JRZ RS Pro suspension on my M3 track car and needed someone/​somewhere to fill them with nitrogen. I couldn’t find anyone in town who had nitrogen and the proper equipment to fill the dampers (good gauge and 250+psi regulator). I called ORW and talked to Abraham. He was a bit iffy in the beginning about my setup not being ‘off road’ (what they specialize in) but told me to come by anyways. I showed up and Abraham and Kyle took me in right away and got my dampers filled exactly how I wanted. These guys are awesome!

Its not everyday that I go shopping for trucks parts, but when I do they usually have the parts in stock but not in this case.
I stopped by to get some shocks, they had those, I also needed some sway bar link extension but not in stock, maybe its just me but the Grand Cherokee «ZJ» is very popular maybe not for rock crawling but they’re good trail rigs, so parts should be fairly accessible, so I probably won’t return un less I need shocks again. or buy a tj because it seems that they stock parts for those.

I spent thousands of dollars at this place, then when it finally came down to a major issue… One orw was directly responsible for… I was left hanging.
The issue: they sold and installed an air intake/​exhaust system that would not pass smog. When I called many times over in hopes of a resolution, I would either be put on hold for up to 26 minutes or given the run around. When I asked to speak to the manager, I was denied via some bs excuse. I left my number and never received a call back.
Go elsewhere. Buy online if needed and do it yourself. The service I received after all of the money I spent there is inexcusable and just horrible business all together.

My husband was looking for a lift kit for his Toyota Tacoma. He went into ORW and was delighted with the service and expertise of the salesmen he spoke to in particular Ian Stuart was knowledgable and friendly and knew a lot about Tacomas. Which eased our decision to listen and feel confident with exactly what we were buying. We will certainly be bringing our business back to offload Warehouse In the future.