New American Funding

Wow — The Idiot below doesn’t deserve to own a home. You have to put insurance into affect before a lender can close on your home loan, you have to provide investment statements, paystubs, tax returns w2’s and a ton of other documentation to get a home loan, if you have been through the process this century you should know this. Mortgages arent brain surgery, but you should have a half a brain before you enter into the process buddy. To give a company a bad review just because you are stupid is ridiculous. Having said that, I have used New American for my last 2 refinances and most recently a purchase on an investment property. They are knowledgeable and accommodating, it took a little longer than normal but from what I read online while researching the process on investment property purchases I learned that there were new federal guidelines put into place recently so I understood their position. Perhaps people should educate themselves before posting on the world wide web.

What a nightmare experience. This has got to be the most unorganized, flakey, and down right bizarre acting company I have ever dealt with. I honestly don’t even know where to start. Do I start with the comment they made to me that «sorry for the delay, I think all the girls in the office are on their cycles at the same time and they are all being kinda bitchy». Or maybe the fact that the manager of the office left for three weeks because his wife had a baby (which is great), but NOTHING happened on my loan the entire time. Everything stopped for almost a month! It was ridiculous. My loan had some challenges due to my change of employment and income verification, but for week after week after week they kept asking me for pay stubs. Just when I thought they had everything they needed they would ask for something else. It was almost as if they were delaying the whole process on purpose. Phone calls to my mortgage rep. went unanswered more often then not. I finally had to *67 and hide my number for him to finally answer my calls. Lastly, due to a dispute with the contractor who did the re-​model on my house I had a mechanics lien in place. I told my mortgage guy of this in the beginning and asked if I should pay the settled amount to the contractor or what. He told me to wait since the title search was already complete. Well guess what happened? The underwriter did a second title search and the whole process was stopped due to this lien which I was willing to pay to the contractor in November!
Bad advice, constant surprises and a feeling of «These people have no idea what they are doing». STAY AWAY is all I can say.
FOOT NOTE 6÷17÷15: I sent a copy of this review to the San Diego branch manager, and the mortgage rep. before I posted it. I informed them that I would like the $ 500 of my money they spent on an appraisal to be refunded. I also told them to let me know if ANY information in the Unilocal review was inaccurate in their opinion.
I received no response at all. I then went to small claims court and filed a claim against them for reimbursement of the appraisal fee, which by the way should not have been ordered until the loan was approved.
Because they completely ignored my request I went ahead with posting this review.
Sad.
FOOT NOTE 7÷1÷15: New American Funding finally responded via e-​mail, but it was not until they were served papers letting them know I was suing them for reimbursement of my appraisal fee. They offered to pay me the amount I was suing for by check if I rescinded the lawsuit. I rescinded the suit, and they refunded my money.
Bob L