Never Clean Again

I have been using NCA for over 10 years — I don’t even remember when I started with them but it has been at least 12 – 13 years. Jack runs a great shop and my husband and I like coming home to a clean home on the days that we know they are going to be there.
I have two indoor cats which I worried about at first but there is no problem on that end. Cleaners are pretty thorough, although on occasion they don’t dust certain things, small things, etc. They always mop the floors which I love and clean the bathrooms and kitchen good.
I get different gals at times but that is expected I think in this business. When I have had to contact Jack or his staff about a problem, they have been quick to respond and try to rectify the situation.

I’ve had some great experiences and some average experiences with these guys, but Jose, their operations manager, is what earns them four stars. He’s polite and professional and seems to really care about earning your business.
There’s seems to be a gap though, between the excellent signal Jose that sends from the office and the cleaning teams in the field. I’ve had my house cleaned twice recently and both times they’ve missed stuff. Just small details, but it’s quite obvious they’re rushing through the job. I’m not sure if they get paid by the house or if they overbook or what. To their credit though, all of my (few) complaints have been resolved with satisfaction.
It’s not a glamorous job, and NCA definitely puts in the effort. They’re not the worst in the industry. You should give them a try.

I will post the e-​mail I sent Jose (quality manager) that explains why I decided to fire this cleaning service after using them for 8 months. I will also post Jose’s response, and I need to qualify that with «I didn’t find out right away that I had things missing from my house, and no one who comes into my house steals perfume and sneakers.»
Also, as a qualifier, I did not file a police report, nor did I find the missing shoes and perfume. I am a professional who is busy, and I barely have time to interview a different cleaning service. However, I can make sure they are hurt where they care, in their pocketbooks: I beg of you, if you care about your home and you have valuable things in your home, and you know you will not be there when they clean, DO NOT HIRE THEM! You will soon find yourself in my position, and I have no clue what other things could be missing, as I don’t inventory things when the cleaning crew leaves. As an FYI, I paid $ 134/​every two weeks, for a clean home.
«As you know, we have been clients of NCA for over 8 months now, and we have been happy with your services. I have been missing a few things lately, and I did not say anything thinking I misplaced them, but right now I feel like I have to say something, and as a consequence renounce your services.
I am missing a pair of PUMA, unworn sneakers that I paid over $ 100 for. I am also missing a perfume, Prada, half used, but nevertheless, it’s missing. I have looked for both everywhere, and I have not had any strangers come into my house except for your crew. I honestly suggest that you take a good look at who your employees are, because if they steal, this is not a sustainable business.
This is unacceptable and as much as I was very happy having your company clean my home and coming home after a long week to a clean house, I will have to look elsewhere for cleaning services. I am very disappointed, to say the least.
Thank you, please take me off your client list.»
His response, to be fair:
«I have cancelled your services as per your request and have also spoken with the staff regarding these items. They have told me that they did not take these items and I honestly believe them. It would be difficult for one of the staff members to take a shoe box from a house unnoticed by the other staff and I don’t believe other staff would risk their job to assist one is stealing such an item.
We have been in business for almost 10 years (10 years this December) and have not had such a complaint by a customer. We are very strict in our hiring process and the ladies that clean your house have been with the company for more than 3 years without such a complaint.
I am not even sure what advice to give you as this has not happened in our almost 10 years in business. If you feel that filing a police report would warrant a successful outcome, I have explained to my staff that they may need to answer some questions but I feel confident that our staff did not steal these items. I wish that this would have been reported as soon as you noticed the items missing but as you have said, time has passed and we have no way of knowing who has been in your home since you purchased these items.
I am truly sorry to see you go and I am sick to think that you feel our staff took these items. If I felt that this was the case, I would terminate their employment with Never Clean Again because it jeopardizes our business and we cannot allow this. If you do file a police report, Never Clean Again would assist you in any way possible.
If you end up finding these items or find that someone outside of Never Clean Again took or moved these items, we would welcome you back as a client.»

Called and made a last minute appt for a move out cleaning and they were able to accommodate me for a very decent price and got the job done pretty well from what I saw. Thank you very much!!!

All I can say is life savers. I am always on the go and it is nice to come home to a clean house. Even came home and they were at the house said hi and they just did their job and left. I will definitely keep them to clean my house.

Never Clean Again is our go to business to get our house clean when we need the job done right. We had them clean our entire house prior to moving in and their crew did an excellent job. Prior to the cleaning we worked with NCA to identify the key areas we wanted them to concentrate on in addition to the general cleaning of the house and their staff stuck to the plan. We were very happy with their work and thoroughly enjoyed our clean house.

We’ve used NCA for a few years now. The reason we’ve hired a service is because we live in San Diego, It’s dusty here, we have pets and now a toddler. There is always something going on with our baseboards, wood floors, cob webs, and just our basic interior architecture that will always need dusting and detailing. What we also have are tons of accessories, art, family photos and live plants. We «live» in every room of our home and it needs the detailing from a service which Never Clean Again always provides every other week. I am so happy we have them. As I try to keep up while they are not here, it’s nice to know they come and provide a detailing that takes several hours. And they are really very nice, including their management.

Fabulous service! Especially for clean freaks like me! They go beyond to meet my requests such as using my own vacuum cleaner due to my kids’ allergy issues. They even clean the sliding door where my dog would always leave nose prints. Whatever I request them to clean, they remember and do it the next service. I am 100 percent satisfied with their service. It’s GREAT for a full-​time working mom with two young active boys. NCA cleans the house well without using powerful chemicals in respect of my boys’ sensitivity. For those who are BUSY and are environmentally conscious then NCA is for you! Reasonable price as well. I have had other professional cleaning services and NCA top them all.

Just had Karen and the crew here for a tri-​level house spring cleaning. They were on time and efficient. Well worth the price and looking forward to their monthly service. I had no problem with customer service at all. Thank you Never Clean Again!

Never Use Never Clean Again. I put up their horrible customer service for two years before finally pulling the plug. The women who did the cleaning were nice enough and mostly did a decent job (hardly a ringing endorsement) but the management and customer service were just awful!
During the time I used this service, nothing was ever missing and my pets were never harmed. Once I paid for a cleaning that was not performed… many times they were unable to follow simple access instructions to my building. And it is very difficult to get anyone on the phone.
I’m going to use a service that really wants my business! Bye bye NCA.

NCA, Never Clean Again stands for I will NEVER let them clean my place again. Not only did they steal a Penn State floor mat and candle of mine, the cleaning job they did was half assed as well. They didn’t get things truly clean, and didn’t even vacuum when there were two people for 2 hours in an 800 sq ft apartment! When I contacted customer service I never heard anything back after 3 online messages and 3 phone messages. When I finally did get something, they didn’t even apologize, and said they didn’t have anything in their lost and found matching my items.
Why the hell do they have a Lost and Found?! I didn’t bring something anywhere to get lost; they came to my apartment and took it!
Worst customer service experience I have ever had!

They were prompt and cleaned, a little, that’s it. I really wanted a very thorough, professional cleaning for the beginning of summer, but they really didn’t do anything more than I do. The fridge was not wiped down as promised, I even took all the magnets and such down! The light fixtures on the vanity in the bathroom were not dusted, the tub was cleaned but the tile walls were not, I actually wiped them down after with a warm washcloth and that’s all it took, so I know they were not even touched. The grout on the kitchen floor still had actual food on it, not stains! I think when they mopped they just kind of wet the floor. Many things obviously were not done or done inadequately.
I have two young children and it’s hard to find the time to really clean the house. They gave me the head start I needed to get the house really clean, but I still had to do most of it myself. At nearly two hundred dollars, it wasn’t worth it.

Asked for a quote, never got a response. Annoying.

I used NCA twice and they are not great. The first time they did a pretty decent job so we called again when we were moving out. They had called and sent so many coupons I was happy to finally use them. Unfortunetly they forgot an entire bathroom and had to return the next day, and they charged us again for their mistake. Another problem was the price. They charged us almost $ 300 and would not honor the coupon they sent to us because the owner of the house had called to change the time of the appointment– doesn’t make any sense.

I’ve been using Never Clean Again for a little over a year now to clean our home on occassion. They are trust worthy, professional, timely and friendly. They do a great job cleaning and anytime I’ve had a missed spot, they’ve been quick to resolve the issue and come back to clean to my satisfaction.
I really like that they offer additional cleaning services for those times when the house needs a good spring cleaning or we have guests coming to stay with us.

Nice ladies, but just not worth the money. They arrived unexpectedly. We never got a confirmation from mission control on the time. We weren’t ready for them to clean the kitchen and bathrooms (our priority), so all they could do was clean some other EMPTY rooms.
Later, I had to go back and get rid of cob webs. What were they doing for two hours? Oh, wait, they did have a visitor, who wasn’t part of the work crew. Not professional.
I felt like I wasted almost $ 200. Never again.

Don’t use these guys if you want a clean house. I used their move-​in cleaning service. You would think that’s pretty simple right — the house is empty and they just have to clean according to service details on their website. Well — the kitchen cabinets were not wiped down — you can feel the grime from the previous owners. And the drawers they claimed to wipe out had mouse poop. The window ledges were dirty, here were cob webs left in a few room, the hall way and light fixtures. The baseboards were left dirty and there was very visible dust in quite a few spots.
And, the crew of two either didn’t speak English, or acted like they didn’t speak English. And when I stopped by to check their progress they was a lot of gabbing going on and not a lot of cleaning.
For all this they claimed to be there over five hours and charged me over $ 300. And when I responded to their email the day after the service with my disappointment I never heard back. As of today that’s 10 days.
And, when I spoke with Mike, the guy I set the appt. with, he was surly and sounded like he was annoyed with me. I should I have them to not use these guys.
If I could I’d give them negative stars.