Look Better Naked Health Management

The atmosphere is wonderful and the owner is very sweet. The only reason why I am giving it 2 stars is because of the organization of the appointment making. It is very inconvenient when my appointment gets canceled more than twice after leaving many messages to reschedule and not getting one call back. Its very disappointing because I did get a great first impression, but unfortunately was not treated well as a customer.

Spa was hard to find. No signage whatsoever. They were also out of the cream that they use before your session so I got a smidge of what was left of a tube on my stomach and my upper thighs. You get «wrapped», which means you lay on a table on a blanket that feels and looks like an x-​ray shield an they drape the sides on top of you. I waited 20 minutes. I didn’t start sweating until the last five. I could see a little bit of a difference on my muffin top problem :) but I would NEVER pay the 120ish dollars that is usually charged — I used a GrouponNow! for $ 30. This is my first body wrap so I don’t have another experience to compare it to yet.
*Note: at the time of my appt I had consumed at least 40 oz of water, and had not yet eaten. I don’t know if this is an important factor.
Three stars because the front desk girl is adorable, really sweet and personable, but I don’t foresee myself going back.

I bought a Groupon yesterday for a body wrap, something I’ve never had before, one of those use it today or lose it deals. I called the number to make an appointment and spoke with the owner, Sophia. She told me she was unable to see me that day (Thursday), but if I’d be willing to see her today (Friday) she’d give me a free «upgrade». I happily accepted her offer.
I arrived at a sparsely decorated room at the top of a staircase in the back of an upscale hair salon. It was there that I found Samantha, Sophia’s young and very very sweet assistant. I told her I was there for my 3:30 appointment and she smiled and told me she’d let Sophia know I was there. She left the room, and returned only moments later with the news that Sophia was «too backed up» to see me, so she’d be doing it. I figured, a bodywrap by an assistant is better than no bodywrap at all– so why not. And I followed Samantha through a maze of hallways and ended up in a room so poorly thrown together I almost walked out.
I’m the type of person who smiles a lot and always says «its okay» when its really not, I know this isn’t always the best way to go about things but when the assistant is apologizing for a the terrible (and brand new) paint on the walls, and not being able to find their new patient forms, and so on, I don’t want to make her feel bad for things that aren’t her fault. It was also my understanding that they had just relocated so I tried to ignore the dirty pillow on the bed and the pile of used ace bandages and towels on the floor in the corner. After all this was my first body wrap… maybe this is just the way things are.
Samantha asked me to undress to my level of comfort, since I’d be sweating a lot she said most people like to wear nothing, and then she’d leave the room. I was surprised that I had to ask for something to cover myself with should I choose to be completely naked. She handed me a towel. I was a little uncomfortable standing there naked while we took my measurements and my weight… and then she began to explain the next steps… using what looks like a huge Chapstick applicator to apply some sort of «magical» balm to my body… It was at this point that the door swung WIDE open– HELLO?! I’m naked!
I tried to hide behind Samantha while she told me «its okay» and telling me that the person coming in the room was the owner… whom I hadn’t met yet. Awkward much?
They kept saying– «we see naked people ALL day…» And again I was surprised to have to inform them that I’m not used to being naked all day and that made me a little uncomfortable having someone I don’t know (and wasn’t expecting on meeting) barging into a room while I’m butt naked. But, I digress…
Sophia decided she’d be the one to wrap me. So while Samantha swiped me a few (and I mean a FEW) times with the giant magic Chapstick, Sophia wrapped me insanely tightly around my midsection. And that was it? … Isn’t this a BODY wrap? Not a tummy wrap? Oh well, again its my first time and I’m sure they know what they’re doing.
Sophia left the room– without making any reference to this «upgrade» she spoke of just the day before, and Samantha had me lay on a table– with my head on that dirty pillow– covered me in plastic, and then wrapped me in what I can only describe as a sleeping bag heating pad. She left me to bake saying she’d be back in 30 minutes to check on me.
And then I was alone. I had time to admire their new blood colored maroon paint. It looks like they hired some middle schoolers to do it during detention. Not presentable in the least. In addition to the scary walls I couldn’t help but be completely NOT relaxed by the fact that there was no music. NO attempt at making this a relaxing or even entertaining experience. Not a single decoration to look at anywhere. So I decided to close my eyes and attempt a nap.
BUT…after 15 minutes, Samantha returned, informing me that Sophia «doesn’t think I can handle any longer» and so that was it. REALLY? $ 50 for 15 minutes under a heating pad? This was when my blood started to boil and it wasn’t because of the heat.
She pulled everything off of me, I’m still naked but now covered in sweat– the door swings open AGAIN, revealing Sophia AGAIN, but this time I’m so caught off guard by the quickness of my wrap that I wasn’t even phased by being exposed to an open door (again). Sophia tried to sell me on another 2 wraps for the price of one as I dried myself off, and simultaneously instructed Samantha to clean off the bed while she took my measurements again. I guess I lost half an inch or something but this didn’t come as much of a surprise after having been bound so tightly. I really feel like that wrap didn’t do a single thing, especially only 15 minutes of it.
To top things off, I wasn’t even escorted back to the front– I had to find my way back to the lobby on my own to find what appeared to be another disgruntled Groupon purchasher being welcomed into the room I had just come from.

Okay, before you BUY anything from this place. Read my STORY, I’m going to be as detail as possible. When I first bought it from groupon and i have been trying to call sophia but some how it wasn’t the right phone number from Unilocal or Groupon. Later, I had to call Groupon to cancel it because I been calling for a month and still no respond. The customer service gave me her now number to call, and I did. Finally set an appointment with her for «tomorrow’ at 11:30, and she said she’ll txt me her new address. Never text or call me back at all, so i couldn’t go. I called her back later that day to see what happened, i have to reschedule again. So I went, she’s there. Met Sophia, she was nice and friendly. After the body wrap, she offered the $ 79 for 3 body wrap treatments. I should have said, «no, it’s okay» but knowing that she’s nice, I’m gonna give her another try because may be there was some mix up. So, I bought it. set with another appointment with her and she said friday, i thought it was this week’s friday because friday as of March 22^nd which haven’t passed yet. When I showed up March 22^nd for my 9:30am appointment, nobody was there. So I called her and all she said was that my appointment is «next week» as of March 29^th, because she have to take her baby to her doctor’s appointment. So I didn’t argue w/​that, but I told her that I cannot make it to the 29^th since i have somewhere else to go and she should’ve confirm it with me about it. She never gave me a date w/​we she was scheduling it. So I told her that I can do it on a Monday of next week as of March 25^th @11am, I showed up but she’s not there, she texted me saying that I’m schedule on wednesday @ 11am because her machine wont arrive til tomorrow. I heard her clearly that it’s MONDAY. UGHH. PLUS, aside from those mistaken schedules, I almost got into 2 wrecks just to get there. I’m really not wanting to set myself to «death» just to get my appointment mixed up. I texted her straight up about that, and for her to «CONFIRM» it to me through text to prove it that she schedule me for that day or not. She apologized for it. Showed up on a Wednesday; Did my thing and after my wrap, she asked me if i want to do a 3 months treatment for certain $$, which I don’t remember. But at that time. i thought to myself, «I haven’t even done all of my 3 body wraps yet and she’s already asking for me to pay more? Especially with these confusion of schedule.» and I told her, «i’ll think about it.» I hate to say no and I don’t want to be rude. But my days aren’t getting any better but stress out when trying to get to my body wrap appointment or rescheduling ALways. 2^nd chance failed. After that, I didn’t want to go do my 2^nd treatment anymore, just by knowing how unprofessional she is! But I had to since I paid for it already. I texted her on april 7^th (sunday), that I’d like to set an appointment for my 2 treatment that I bought from her a while ago. she asked me when, and I told her that i would like to be there this tuesday, April 10^th at 9am. But she told me that she couldn’t do it at the time, I cant remember what’s her reason, but she said she’s booked that day. So I had to go in on Thursday, April 11^th @3:30pm. I went there 5 minuted before 3 and sat there the whole time waiting patiently for her, some of the staffs who work there saw me waiting, one staff talked to me to keep me accompany, she was being super sweet. She called Sophia for me and let her know that she’s got a client waiting for her. Instead of Sophia calling me to let me know, she ask that lady to give me her phone, which she did and I talked to her. She said that her Grandma Passed away today, so she couldn’t come and she’s sooo sorry for it. So she asked me if I can reschedule it to next week or if not, if i want to reschedule tomorrow as early in the morning, she’ll be there. I felt bad, but pissed because SHE SHOULD’VE CALLED ME ABOUT IT WAYY BEFORE MY APPOINTMENT TIME. I told her that I’ll be back on Monday, April 15^th, at 3:30 pm, she said «okay, thank you soo much and I’m soo sorryy.» So I sat there for over 30 minutes and got that result. I am fed up with it, but waited patiently for Monday to come so I can see what she got in store for me. Monday comes along, I showed up, she’s there, «yay»…BUT she asked me to go to her room, I went in with her and she told me that she’s got a client right now and couldn’t do it with me so can i please reschedule with her again and she’s veryy sorry about it. Her «aunt» died so she’s very sorry about it. I caught that and yes, I was furious. How can she mistake «Grandma» to «Aunt» I DONT KNOW. So, I just told her, «Just give me back my refund» and left. Even til today May 7^th, I still haven’t receive my refund. I had to threat her saying that I’m going to report complaint if she don’t give me back my refund.
I’m Unsatisfied and this is the most unprofessional experience from this Heal Management!

Seriously this business is a joke! I feel sorry for all the people who’ve waisted their time & money!!! I worked with Sophia briefly & it was the worst experience! A lot of her clients would complain to me & tell me about their awful experiences. A client also told me she asked to borrow a large amount of money. Sophia is so flakey & unprofessional with booking appointments & giving clients half ass services. She has also not paid me for the period of time I worked for her!

SCAM
The fact I had to give this bat shit crazy woman ONE star makes me cringe.
Read below people– this was honestly one of the worst experiences of my life.
Had to reschedule 3 times before going in and once I finally got in, the entire experiences was absolutely filthy and disgusting.
This chick is a NUT case!

Total scam. You are better off just sitting in a sauna then paying for any sessions here.

HUGE SCAM! Do not buy any Groupon-​type deals for this place or you’ll be extremely disappointed.
Same experience as all the other One-​star reviews. Basically a lot of run around (literally) to different locations, no-​shows from «Sophia,» and you NEVER get what you paid for.

Do not buy the groupon for this unless you want to waste your time. Her voicemail is always full, when she does answer she says she will call you back but never does. She schedules appointments at the wrong location and will waste your time. You will show up to your appointment and they will be out of wrap even though isn’t this a body wrap deal ??? I never even received a foot detox !!! Horrible customer service don’t waste your time and money on this groupon !!!

This company is a complete SCAM! Sophia Legasi is also known as KATHLEEN TANGCOY LEGASPI. She is a scam artist and you will not get what you paid for! Do not invest any money with this company or with sophia legasi. She took out the letter P out of her real name so when you search for her nothing negitive comes up but if you google the name kathleen legaspi you’ll see all these article about how she scam people all over california and she still doing it. She just gave birth and she doesn’t know who the father is and she loves making people feel bad for her. Dont let her scam you! Im out 3k and I found out she owes so many other people. Keep in mind that if a business address keeps changing its because people she owes money too, is catching up with her! Shes been scamming people since 2005 is from what I know!
This is someone you want nothing to do with. All these positive comment might be coming from her. She went through so much trouble to keep the old people from finding her!
she has to do better then changing her name isn’t going to help her. She better change her face and move to another country, but wait she cant shes ban from leaving California because of all the fraud shes been doing!

Ok… here we go… A friend and I purchased a Groupon from this company for a 60 min full body mineral wrap with a detoxifying foot bath. I should have known something was up when I tried to make an appt. Had to call 2 different numbers to try and make an appt and several times it told me that the Sprint PCS mailbox was full. Finally got someone on the phone (Sophia, the owner) and she answered without identifying the company. Anyway, made an appt for 3 weeks out on a Saturday. I received a random text a week later confirming my appt. Didn’t say who it was or what it was for. Once I found out I asked what address is correct since there was once address on Groupon and a different one on the website. She gave me a 3^rd different address! My friend and I showed to the building downtown. The guy at the desk told us we needed to call them for them to come down and get us. He said he did not have a number for us. I had to text the number I had and hoped it would work. About 10 mins later a girl came down. She took us up to a room with just a desk with some boxes and papers all over. There was a small room next to it with just a bed and another desk. The girl proceeded to measure us and said Sophia was on her way. I went first. She measured me then proceeded to take an ace bandage and wrap only my stomach! I was confused but went with it. She then laid me on a bed with heat blankets and told me to lay there for 30 mins. This was NOT a full body wrap soaked in minerals! The same procedure was done with my friend. During that time, Sophia arrived and wanted to redeem our Groupon. I asked her why we didn’t get a full body wrap or a foot bath like we had paid for. She said that they were moving locations and would give us a complementary treatment at the new location where they have the needed materials. I explained that it was what we paid for and not complementary. We set the appt for the following Saturday. We were then given now a 4^th address for the «new» place. We show up now the following Saturday where she is now renting a room inside a salon. Sophia asks us if we have had at least 16oz of water. We say no because she had never told us this was a requirement. She tells that she is not comfortable doing a full body wrap on us then for the fear of passing out. Ok. We now again make another appt. My friend makes hers for Tuesday and I make one again for the following Saturday. My friend shows up on Tuesday and Sophia is not there. Sophia called and had one of the salon employees put my friend in the bed with heat blankets for 30 mins. That’s all! No wrap, nothing!!! Now it’s my turn… again. I show up Saturday and she tells me to undress. Sophia then takes ace bandages that are damp, definitely not soaked, and wraps my legs, stomach and chest. To me, full body would include arms and shoulders. She never measured me to be able to tell what the results would be. She then tells me to lay down in the heated blankets for 20 mins. THIS IS SUPPOSED TO BE A 60 MIN BODY WRAP!!! I was frustrated and annoyed and decided I was done. I was just going to get this appt over with. After 20 mins she came back in and un-​wrapped me. She asked in I felt skinnier. NO! She then said if I was interested and happy, to come back in and do more treatments. The appt was now done and I still never got what I paid for. No foot bath, and not a 60 min full body wrap. I am done with this place. It is a joke and a scam. Buyer beware! They have now started another Groupon promotion offering this same deal! You will waste your money!

Sophia is sweet but this business is a joke. I had the same experience as all of the one star reviews. PLEASE SAVE YOUR MONEY!

I purchased the 3 60min body wraps with one foot bath; the business name and the address were different from what it described from the groupon, there is no foot bath and there is no wrap, sophia show up the first appt pressure selling me more packages; 2^nd appt was someone else tucked me into the heated blanket. I have one more appt but just hesitate to go for it bcz this wrap doesn’t work.

BTW, the Unilocal address is wrong. She’s moved three times already and from what I heard is moving again…
See Lauren B. s review below, pretty much the same thing that happened to me. Rescheduled twice, went to the wrong address twice; appointment was confirmed, but ended up being the one that got «double booked». Was supposed to be for 60 minutes per Groupon, but was just 20 minutes. Disappointing experience all around. Tried to give it a chance and give the benefit of the doubt even after another business warned me about her… too bad I didn’t listen.

I am really bummed because this is my first Groupon deal that didn’t work out as I had hoped for! I purchased what looked like a great deal/​promise for a body wrap on Groupon to prepare myself for a special outing I had mid February. When I tried to schedule an appointment, at first the phone was not working for a few days, then the voicemail box was full. So I resorted to texting and eventually received a text back. I set up an appt keeping in mind my work schedule as well as enough time away from my outing in case of any allergic reactions or so. The week prior I requested the afternoon of work and was looking forward to my wrap! The day of my 2 pm appt I received a text message at 12:30pm asking if I could come in on Wed or Thursday instead. I replied that I already am scheduled to work those days and I rather stick to my already scheduled appointment. She then tried to convince me to come in on Wednesday and I eventually caved because I didnt feel that she was able to see for my original appt. However, since this was all done in text I did not receive feedback until 1:35 pm if I was still coming in that day or re scheduled for Wednesday.
Though whoever was texting me seemed to be nice in her texts, I found it unprofessional to cancel an appointment an hour and half prior. I am a working mother and I have responsibilities and obligations — last minute flexibility is not really an option for me. One of her texts randomly asked me what my first name was, which also indicated that things weren’t quite organized. I have come across many self made buisnesses these past months and have always received great organized customer service. I don’t expect things to be flawless, but certain standards such as having a working phone, knowing who you are dealing with and not canceling appointments last minute should be the norm.
I do hope things work out for this business. The concept on the site and the few reviews from last year looked good, that’s why I purchased the wrap in the first place… maybe just not off to a good start this new year?

This company and the management is a joke. They do not know how to manage scheduling. Sophia is notorious for double-​booking clients. Her scheduling errors she will either shorten promised treatments. she Practices «bait and switch» tactics to gain you as a customer. They will take your money and switch offices without telling you… If you track them down they will act like they never saw you before. Worst of all they do not provide receipts for payment and therefore make it impossible to get a refund. They are not licensed and not legitimate. Employees have quit due to «bad business practices»… Buyer beware!!! Note that not one person has had a positive experience in the last 5 months! (At least when this post was made)

I purchased the Groupon for a body wrap and made an appointment. When I made my appointment, Sophia told me that she would send a reminder text the day before my appointment. When I didn’t receive a text by mid-​afternoon I texted her to confirm my appointment. I should have known then that this was not going to be a pleasant experience.
I arrived at the address printed on my Groupon 10 minutes early to find that the address listed was under construction. When I called Sophia, she said they were at another location. I had already used all of my change in the meter parking so I was a little irritated since parking in downtown can be a hassle. She also informed me that she was not in the office but her assistants were and they would be helping me. Since she was unable to be at my appointment, she was going to give me a free treatment in a couple days. That made me feel a little bit better… at first.
She gave me the current address and that address ended up incorrect as well! Luckily, there was only one tall building (they were on the 10^th floor) that could have been for businesses in the area. I arrived to get my treatment and the girls in the small room (I wouldn’t even call it an office) seemed completely overwhelmed. When my appointment was over, they said they would have Sophia contact me to set up my free treatment. I was not confident she would call me, so I texted her my availability for the date she offered a free appointment.
She never got back to me through text or email and it has been almost 2 weeks! I have never had to deal with such a lack of professionalism. I am realistic and know that things come up in life; however, it shouldn’t be obvious to your customers. She would have been better off rescheduling my appointment when she could have done a better job.

This interaction has cost me more than it’s benefitted me.

If you are looking for a personalized fitness program, this is the place to go. I am so happy with my package and the awesome service I’ve received! Sophia is great to work with, and I love the way that she pays attention to all the factors of living a healthy lifestyle. Go check this place out!

Sophia is amazing! such a sweetheart and totally dedicated to healthy lifestyle living and to her clients. I have started a 3 month program with her about a week ago and I have already lost 6 lbs I still have over 2 and ½ months to go and I’m already rocking an rolling. can’t wait to continue and see more results. I defiantly recommend trying this program and its totally affordable and effective!