JetBlue

The best U. S airline out there! They have a nice on-​board service. The spacing between seats is pretty comfortable. I understand that’s about to change.
They have funny airplane names and are just a cool and hip airline.
Once in a while, there’s a really weird news story in the news about them. But, I guess that’s what makes them out of the norm.
I have heard about their new Business Mint cabin that is truly different from other U. S airlines.
Another airliner’s catering staff told me JetBlue had the best on-​board business class food!
Way to go JetBlue! Keep innovating.

This airline is the worst. I can’t choose my own seat until I’m about to board and you tell me there are only middle seats left!!! I wouldn’t have flown this flight if I had known that. Never again JetBlue. Zero stars

The finest example of economy class airline in the states.
*Extra leg room compared to the other guys.
*Individual TV monitors with DirectTV and Sirius.
*Pick your seat.
For longer flights, the EatUp boxes are a particularly good value ($ 7). I had the PumpUp box, filled with Vegan treats. Add a complimentary bag of KettleCorn Pop Corners, and it’s plenty of mindless snacking for a trip to the East Coast.

We arrived at the airport to take our first flight on JetBlue for my daughter’s birthday trip to New York, from San DIego. We attempted to check-​in curbside, but when the attendant overcharged us, he said he could not issue a refund, after about 8 minutes of trying, so we would have to go inside. They helped us inside. There was no line, but it was once again taking a bit of time to get a simple refund.
Not one person said, «Sorry for your inconvenience.» or «We will take care of this as quickly as possible.» We had arrived with 90 minutes to spare so we could grab dinner before boarding, we were all starvin’ marvins. This refund took about 30 minutes of our time. I expressed to Larry, who was the inside attendant, that I was disappointed that not one person had apologized for the inconvenience. I said it’s such a simple thing to say and it is basic. I mentioned that we would also not have time for dinner, and that we were getting concerned about even missing the flight at this point, since we were under the one-​hour mark and I did not know how long the security line was. Larry apologized for not apologizing and said he would not only get us the refund ($ 128) but also not charge us the proper amount ($ 85). He also changed our seats so the three of us would be together (which we weren’t before), gave us VIP boarding, and also put us in the extra legroom aisle.
We were so excited for the trip, so this hiccup at the very start was not fun. But Larry made it right. We thanked Larry again, went through security, and went in to grab food from the convenience deli close to our gate, since our flight was already boarding. As we are paying (about $ 50 for the three of us), Larry is there! He says to the clerk that he is buying our food, swipes his card, and we again cannot thank him enough for following us and buying our dinner! Who does that? Special people.
Larry completely shifted our energy and showed how kind people can be. When we boarded, the seats were amazing. In addition, the extra legroom aisles were mostly open, so I was able to sleep on our 4.5 hour trip like a baby across three cushy seats.
Thank you, JetBlue, for having Larry. He’s your rockstar.

The actual planes are nice and comfortable, but the customer service and Change Flight policy are horrible. All three times that I’ve called I have gotten rude customer service agents, two of whom were downright passive aggressive and sarcastic, as though I had no idea what was going on. I understand that Southwest is one of the only awesome airlines that doesn’t charge you to change or cancel a flight, but Jet Blue charging you $ 75 – 150 just to change to a different flight – within only a couple of days of booking and for the same exact week of travel, none the less, is just rude! They should care about their customers, in hopes of establishing long term business with them and maintaining a positive relationship. Slapping families in the face with a huge fee like that, and in this economy, is just downright rude and encouraged me to look elsewhere. Our needing to change a flight with ample notice/​time in advance does NOT cost jet blue anything except MAYBE a couple minutes for someone behind a computer to open up that amount of the seats on the flight again, thus MAKING EVEN MORE MONEY OFF OF THE PEOPLE WHO CHANGED THEIR FLIGHT! Insulting. ON the bright side, I used to appreciate their red eyes from SD to NY, as well as the snooze kits which they gave out.

I have flown with Jet Blue many times and have had amazing customer service. I was actually blown away with two flight attendants with their less than par attitude towards my 21 month son. Kimberly’s bourgeois attitude completely sucked, as well as her co worker Craig. They both need a serious attitude adjustment. If you can’t deal with the public and children, you may be in the wrong line of work, Namaste, and good luck to the both of you.

I got to the counter at 12:45 for a 1:22 flight. No luggage to check in just my carry-​on. I was told that I was to late for my flight. I said, «what»? The woman at the counter told me «sir you are to late for that flight I’ll have to rebook you on a later flight». I was shocked by this, I asked her to just give my my boarding pass and I would try to make it to the gate. If I didn’t make it then I would rebook and she refused. After ten minutes of her telling me I was to late and rebooking me I made it to my gate at 1:14 and the plane was already gone… Wtf? If she just gave me my original boarding pass I would have been at the gate at 1:04, Why would you leave early if all passengers aren’t on board. This is the last time I fly jet blue if I can help it. Whatever happened to the customer is always right mentality? Even if I was wrong and I got to the gate and missed my flight, then let them rebook me there at least then I know it’s my fault and not the airlines. Fly anyone but jet blue, they obviously don’t care about individuals just making sure they have your money.

Among the best coach class domestic travel options. Friendly and efficient. Would like to see their café options (sandwiches for purchase) extended to all flights.

First time flying JetBlue on a San Diego to Boston direct flight. Clean plane, good legroom, service was typical. One very nice female flight attendant, and one very rude male flight attendant. When asked about the extra snack boxes from my window seat just aft of the engines — lots of ambient noise — he said he couldn’t hear me and quite literally yelled «read the card in your seatback! Second page!». Oh great, public humiliation — that’s a new twist. He had the tact and people skills of a bent trashcan. However, Ashley, the female attendant who took care of our rear portion of the plane, thankfully made up for this social zero. She was nice, kind, and always had a smile. Thank you, Ashley. JetBlue — please conduct more customer service training. You have a wonderful recipe. It only takes one poor performer to negate the efforts of everyone else. Maybe an in-​flight survey, or web-​based survey, at the end of every flight — to keep these flight attendants accountable. Unlike restaurants and other venues, people are essentially hostages on an airplane and have no way to defend themselves in cases of abuse. They can’t just get up and leave. As such, there should be a «safety valve» to allow them to vent (other than Unilocal), and provide you the needed information for appropriate training and employee feedback. Just a thought.

Neither Flight to and from Boston had WIFI and both had issues with the TV. I think with all the extras being charged these are basics that should be Jet Blue’s priority.
Service to Boston was decent but certainly nothing to speak of. Service on flight back to SD was just sad. Attendants were pushy and impatient. They were clearly annoyed by the customers and have forgotten if it wasn’t for the customer they wouldn’t have a job. We have choices and going forward Jet Blue will not be mine.

Jet Blue was very kind and helpful during the flight from NY to San Diego, CA but when we were getting our tickets to go home around 8:30 pm we were assisted (lack of) by Elsa, she was extremely rude and unprofessional. She has ZERO respect for Jet Blue customers. When we were weighing our luggage she asked my boyfriend and I if we had our names, numbers, & address’ on our suit cases, we replied no. She then told us to fill out the little lost & found tag and we did just that. She took my boyfriends and placed it on his luggage. Once I was done I went to hand it to her, she was snippy and told me hold on one second. A second later she looked at me and in a very nasty way said «go ahead, you put it on yourself «I said «I do not work here, I do not know how you are putting the tags on» and she was back talking, being rude, and kept going on with it.
She is supposed to be there to keep customers relaxed and feel at ease when boarding a 6 hour flight. Not good ol’ Elsa, she needed to be rude and snide.
Jet Blue please take notice of this undeserving employee!
Other than the bad taste Elsa left us with, the Jet Blue flight attendants & TSA members were fantastic.

I love Jet Blue. Check in was a breeze. When our flight was 90 minutes delayed, we were informed at check-​in and someone was posted at our gate to answer questions with a smile (like, what time do we land so my ride doesn’t have to spend the night in the cellphone lot) We also received a 25 dollar credit each for the inconvenience of being late. This has never happened before, and we were pleasantly surprised. All the flight crew from San Diego to Boston and back were super as well. Way to go!

They’re fantastic! We flew standby, did not have a guaranteed seat, and yet, the personnel working here were able to put my husband and I together! This was a lifesaver, mind you, because we were travelling with a one year old. Anyone with kids knows how crazy that can be.
It was a really nice flight. The seats are larger, the snacks are awesome (I love Doritos and my husband got a trail mix with sesame sticks… gotta learn how to makes those!) and the beverages were offered twice. Also they have free cable to watch! You just have to bring your own headphones.
One thing to note is that they did not have the cable working during the first hour of the flight… but to make it up they gave the movies for free! That was pretty cool I must say! Too bad my one year old isn’t interested in watching movies, otherwise we would have been entertained for the first half of the trip.
I recommend JetBlue to anyone traveling from SD to the northeast!

Just flew Jet Blue from Boston to St. Thomas round trip. My first time flying Jet Blue and I am now a fan! Organized boarding, more leg room than other carriers, ON TIME! Leather seats and watched a couple free movies, just great!

After all of the dismal, cramped, stanky and generally unpleasant flights I’ve taken on various airlines throughout my life, my recent trip with JetBlue was something of a minor miracle. Ample leg room? Organized boarding? Clean, leather seats? Free snacks? Whole cans of beverages? And most of all, friendly flight attendants? Gob-​smacked, I tell you. For a moment, I thought it was too good to be true… But it is true. All of it.
I flew from the East to the West and back again, and was comfortable, relaxed and taken care of the entire time. Even the check-​in process and luggage handling was a breeze, and made all the perkier by the energetic and fun music playing in their section of the terminal.
Pricing is very fair, considering you get almost twice the legroom and the aforementioned snacks — as many of them as you want, actually. Chips, cookies, popcorn, animal crackers — you got it, just ask. They also have larger snack packs available for purchase, and I did go for one of these, and when a piece of the cheese in my pack revealed itself to have a spot of mold on it, the attendant immediately took it away, refunded me and offered to buy me a glass of wine. The most touching part is that she was sincere and apologetic — a rarity, it seems, with all the peevish and curt flight attentants I’ve encountered over the years.
As I mentioned, I was comfortable the whole time and impressed with the cleanliness of not only the planes, but the terminals and restrooms, too. JetBlue really has a good (and rare) thing going, and i hope they keep i tup looooooong into the future.

I cannot tell you how much I LOVE JetBlue. It’s an undeniable feeling that cannot be expressed in words but I will try my best to do so here.
Excellent customer service. Excellent on-​flight snacks including cheesy SmartFood popcorn. Spacious seats with plenty of room for your feet. Direct tv for each passenger. And best of all, FREE CHECK IN FOR ONE BAG.
No other airline (other than Southwestern and Virgin Airlines) give you a free check in which is very important to me. I like to carry my moisturizers everywhere so checking in my bag makes checking in worry free.
I joined their frequent flyer program to collect points. I hope to earn a free flight someday. JetBlue tends to have great deals so look out for their emails!
I’m a JetBlue lover and I advise everyone to try them at least once. I swear they’re the best!

Grabbed a direct flight from SD in to JFK, and checking in a bag was a breeze. No line whatsoever. True story.
Got my assigned window seat. Just the other person in the aisle seat. Open middle seat between us. Ball room ftw!
Free lobotomy monitors for your viewing pleasure. Go figure; on my way to NY I’d be watching reruns of Friends, Seinfeld, and HIMYM. LOLs in the skies.
My seat didn’t recline, or am I the dummy that couldn’t find the button or switch to move the seat back?
Courtesy hot towel before landing was refreshing.
Holy crap — it’s cold in the 30s. I just left 90 degree Santa Ana for nor’easter Athena. What?
Not your fault, Jet Blue. You’re cool.

Where do I start. I’ve had pleasant experiences with JB in the past, but this experience inspired me say how I really feel.
Ticket check in wasn’t quite rude but was far from pleasant. I was charged extra for going a mere 1 pound over 50. It was all my dive gear so there really was nothing to take out to redistribute. I know, I know: «rules are rules». So some of you may say, «hey you were over weight” — and if you wanna roll like that then, yes you’re right. However, to me that’s how you get 2 stars. You get 4 or 5 stars when you go that extra mile for a customer.
That’s just half the story. It gets better once I was on board the plane.
Flight attendant was just unpleasant as the ticketing agent.
It probably won’t stop me from flying JB but I’m writing this just so you know what to expect.
I’m looking forward to a pleasant experience on another airline and perhaps with this feedback a better experience next time with Jet Blue.

I can’t understand people’s love affair with Virgin Airlines. Sure the ambient purple lighting is cool but do you really want to feel like you’re inside a club at 4am on a red eye back to wherever? Ok… yes maybe I would but here are the reasons why I think JetBlue is better:
1. More legroom — despite the fact that I am 5’1, I still like to have that extra space between me and the seat in front of me. And when I have my laptop out, it is so much more comfortable because of that extra space.
2. Lots of snacks!!! — from what I remember, Virgin does not offer free snacks. Jet Blue is very generous with their munchies and drinks and this was perfect for me during my frugal grad student days.
3. They have a lot more shows to watch, including Food Network.
4. Hot towels upon arrival
Note: this is all happening in coach. I have yet to fulfill my dream of living the life of a food critic/​world traveler so when I get there, I’ll update this review on flying first/​business class.
JetBlue always seems to send me their deals quicker than Virgin, even though I am a Virgin America frequent flyer. I think it’s about time to sign up for frequent flyer membership with Jet Blue!

It would disengenous of me and ungrateful too to be-​yatch about Jet Blue. Not after I got lucky enough to score $ 10 tickets each way to fly to Boston and New York this week! For their 10-​Year Anniversary, the airline threw out a bargain on Facebook and Twitter to their loyal fans!
Already at 6 a.m. Monday morning, Seattle and Salt Lake City were sold out of $ 10 tickets, so I thought fast and gambled that some Massachusetts relatives would welcome a quick visit from their favorite niece… and pick me up at that dreaded Logan Airport as well.
First off-​delays. The flight coming into San Diego had a «medical emergency» and had to land in New Mexico to drop off a sick passenger. Understandable-​but now our flight out was delayed almost 2 hours. Bad start! BUT NOT THE FAULT OF JET BLUE! Still-​I was lucky to score a front row bulk head seat for my bad knees-​as close to first class as you get there!
Prompt delivery of luggage to the carousels and nice snacks on the plane-​blue corn chips and organic juices. So far, so good. Coming back-​a seriously elderly counter attendant who had to squint to read directions on how to print out the luggage receipt. He took forever and I was in a hurry, as usual. But most certainly this gentleman was nice, and that is the saving grace always in customer service. Jet Blue may not hire the youngest, the firmest, the nicely-​complexioned but their employees are genuinely and sincerely pleasant!
Finally-​on my way and making a mad dash to catch a $ 10 flight to New York for a quick business meeting! More delays! But again-​NOT THE FAULT OF JET BLUE! JFK Airport had closed a runway for repair and take-​offs and landings were lagging because of it. NOT THE FAULT OF JET BLUE! But now wait-​if I was late into New York, I would miss my $ 10 connecting flight back to San Diego! Not Cool!
So savvy traveler that I am, I nicely finagled a SRO seat on a New York bound flight leaving IMMEDIATELY! I hoped and prayed my luggage would make the last-​minute flight switch-​which it did! Hallelujah!
Once in New York, I enjoyed strolling that big airport and checking out weird airline planes I had never heard of. Lots of beautiful people-​watching! But wait! It was time to go to my gate for a $ 10 trip home! Delayed! This time the reason: weather-​it was sprinkling rain! NOT THE FAULT OF JET BLUE!
So I sat quietly and waited and asked God to PLEASE BLESS MY FLIGHT! Put a DECENT, eligible man next to me on the flight so I can practice my flirting and charming– a– man skills. And lo-​and-​behold, a beautiful specimen boarded right smack in front of me! Tall, nicely-​dressed, long blondish-​brown hair. HE WAS PERFECT! I prayed that his seat assignment would warm that seat right next to me! But fate is not kind to this poor women! In the front row again and what should appear to sit right next to me: an enormous, corpulent old man! Gross! NOT THE FAULT OF JET BLUE! Soon the flight takes off, and this man is so fat, he keeps hitting me with his fleshy arms as he moves around. Next, a quick nap and the worst SNORING imaginable. I was utterly miserable. But then again-​it was only costing me $ 10 to rue my bad luck with men, ONCE AGAIN!
The compassionate flight steward could sense my disgust by the rolling of my eyes and offered me a free headset-​which I promptly said yes to! And mercifully, the sound of Dog the Bounty Hunter and Billy the Exterminator soon enough did drone out the terrible noises that horrible man was making next to me. I felt such sympathy for his wife-​who looked like nothing was amiss in the seat on the other side.
NOT THE FAULT OF JET BLUE that such yucky men fly on their planes. But I did catch a break, as this guy woke up and then went into the front bathroom-​spending at least 20 minutes doing something-​I care NOT to think about!
Finally home after my quick adventure and looking back I have to say, I could have any number of even worse experiences on that plane, and still give Jet Blue 5 Stars! Because Jet Blue has the foresight to hire such cool staff and the monetary ability to have a internet ticket fire sale, the likes of which an unemployed person such as me can fly coast-​to-​coast for $ 20– Well, JET BLUE I LOVE YOU!!!