Firfly Car Rental

Not a real car rental company. Left us stranded at the airport. We had to find another rental at the last minute. This is by far the worst experience we have ever had with a car rental. Don’t even consider these bozos.

Feeling the «burn» of Firefly. I rented from Firefly car rental in Cancun Mexico and did I get taken for a ride. The advertised price $ 99 US dollars for the week. It turned into $ 607.00 US dollars. Extra drivers upgrade car had to be given in cash of which there was no record of upon turning in the car. The reported gas noted on paperwork off by ½ tank. Erroneous charges for gas that had already been replaced. Then when I received the bill agreed upon, I got back to the states and found that they still charged me more. Two days later fraudulent charges place on the credit card that I used to secure the car rental. Every other place in Mexico I used cash. NEVER AGAIN!!!

If you ever need a rental car DO KEEP SEARCHING if you cross Firefly.
To start, from the airport, the rental car shuttles to the car rental site are conveniently found WITHOUT signage. It didn’t help that they do not make as many frequent trips as the more popular companies. That should be expected because they are a small business.
We finally get to the location and she encouraged my husband to upgrade our vehicle.
We declined the insurance. It was added anyway.
The car was dirty and the rep said it would be cleaned. It wasn’t and we were tired of waiting.
This is the BEST part, it was infested with ants! As we head off down the road, I felt a pinch on my arm… then another! ANTS! In a freaking VW Jetta!
I’m just wonder where the last renter took this car… so creepy
But this is the best part