Delta Mechanical

Worst company ever. I wish we had read the reviews before going through Home Depot for a water heater. Thankfully our water heater was only leaking, so we had time to get another company.
Our water heater was leaking, so we thought going through HD was a safe way to get the work done. We called the wed before New Years and asked for the work to be done on Monday. On Monday morning Delta called and said the tech called in sick, so they would not be doing the work till Tuesday. On Tuesday they show up and see that our water heater is under the house in a crawl space (the space is large enough to stand and walk around in). The tech immediately gets an attitude and says it’s a 2 man job, and our response was we told HD that it might require 2 people. The tech then looks at the area and says there is no way drain the tank. He then goes outside and calls the office saying he can’t do the job. The office calls and tells us they will not do the work. The tech then comes to the door and says he won’t do the work, then says «don’t worry we won’t charge you for the visit». My wife promptly slammed the door.
We then called Courtesy Plumbing who came out the next day and did the work. It one person 2 hours to drain and remove the old tank, and install the new one. This company is the WORST.

Awful service!!! Arranged for faucet install though Home Depot. Home Depot told me Delta would contact me within 2 days. They did not. After being on hold for 30 min. after I called them, we arranged a 2 hour window for install. 45 minutes before this window, they called me to tell me they couldn’t make it. Arranged for another 2 hour window on a different day. After this window expired, never heard from them, I called and was a on hold for a full thirty minutes, the rep said she couldn’t get ahold of the installer. 20 minutes later she called and said his truck had broken and he couldn’t do it. When I asked if I could have a specific time, not a window, for the next attempt, I was told not. I will not use!!! Very, very poor service, do not use!!!

Purchased AC unit through Home Depot, was told that they would be here on Wednesday, they promised Thirsday, cancelled and rescheduled for Friday, left us waiting at home for 5hours without notification, and rescheduled for Tuesday. Beware if you work! Now I’m out 4 days of work. Terrible customer service. Home Depot really should choose a more reliable company.

Took 5 Months — FIVE — to resolve a water heater installation that didn’t pass inspection.
Avoid Home Despot installation and you’ll avoid this «installer».

Terrible customer service. I called to have them come out to fix my ac unit through home depot. They said they would come out next week. We waited and they call the day of the appointment and said an emergency came up and we are unable to make it. I reschedule for 2 days later. They said they could come out then. Next day same thing happens. I get a call saying an emergency has come up again, we need to reschedule. They said next time they could come out was another week from now. Are you serious. That is crazy. I am trying to find out why my ac doesn’t work and possibly buy a new unit and they cant keep a decent schedule. I was a potential customer of a new ac unit and furnace and they cant keep they own appointments. I would definitely recommend not using these guys for anything not even a clogged sink. I am quite surprised home depot works with them in any kind of way. Even though on there flyer they don’t mention there name. Phone number matches up though. When you call they say your approved home depot provider or some crap like that.

PLUMBING THE DEPTHS
Calling this [plumb]ing company will make you want to flood your own house to drown your sorrows or end your misery. Their phone system leaks: they put you on interminable holds, offering you a live person every 5 minutes or so, just to keep you in the game. None of these people can help you, understand you, or operate the phones well enough to connect you with the right dept.
In the interim, you are regaled with numbing promotional recordings, some of which are in rhyme — ’cause for all your plumbing needs nothing beats a poet with a monkey wrench.
Total elapsed time on hold: 16′, 33″.
By the time I put the phone down, I didn’t know whether to expect a leak in my speaker or a crack on my screen. And you know which kind I mean.
This is the firm handling Home Depot’s plumbing installations, which puts THE END to dealing with Home Depot for anything related to water. But when poetry is what you crave, you can call in for some fulsome, relaxing readings from Delta Mechanical.
If you are wondering where they got their name, look to the Nile: DM was one of the biblical plagues of Egypt. In fact, I suspect they were responsible for the pharaoh’s chariots going under water, and rumor has it they caused Noah’s flood.

Beware if you have a warranty issue with Home depot. They send you to Delta who will want to charge full price if they did not install the water heater. Mine was installed by a licensed contractor who is no longer in business. Delta would not call Rheem to verify the labor coverage and wanted $ 900.00 to do the install. At first they also wanted to charge me for the heater as well.

Purchased a toilet from Home Depot and the installation was handled by Delta Mechanical. Miguel completed the job at the scheduled time in thirty minutes! This included three trips back and forth to his truck to the second floor of the residence. I’ve never seen a toilet installed so quickly! A+ to Miguel and Delta Mechanical.

Water heater blew out Sunday morning. Within 1.5 hours, they were on-​site and cranked it out throughout the day. It was a very tough install, in a 100+ year old home in Mission Hills. The guy they sent was honest, nice, had a pleasant sense of humor, and all around a great human being who worked for the majority of his Sunday to install a hot water heater and all new parts in our home so our family could have the comfort of hot water again. Pricing was reasonable and we only paid $ 100 more for having them be there on a Sunday.
All this is in stark contrast to a local Mission Hills plumber who we had difficulties with on a smaller project earlier in the week.

I had a water heater installed by DELTA MECHANICAL through Home Depot. The service technician was professional during installation. When he departed, I cleaned out the water heater compartment and noticed dents on the top and further inspection revealed that there is dent on the side as well. The center column right below the draft hood also shows signs of either it was used but definitely not brand new. In good faith, and we have paid for the water heater and the service fee but we feel ripped off because we received damaged goods. Imagine just paying $ 1,600 plus for something that is not in perfect out of the box new condition. It is hard enough to find an honest company for such services and this situation really just makes me not trust future services for repairs as such. This was definitely a waste of time for all concerned. This was a rare weekend that I did not have to work and now I definitely would have to ask for a day off just to fix this issue. We will ask for a new unit for we do not trust the condition of this unit. This is truly unethical for if the service technician did not tell me of the issue, it makes me wonder if this is a trend. An honest customer becomes a victim.

We needed our duct work changed out because we had the old asbestos insulated kind and I broke one of the ducts when I was working in the attic. We knew it was going to be expensive… So we wanted to go through Home Depot if possible because they have great financing terms. (18 months no interest)… The first company they sent was one of the bigger outfits in town. They have the blue vans you see everywhere. They wanted over 4 thousand bucks. Then I heard there’s a smaller outfit that Home Depot uses when the big company won’t take a job. Like if you’re in Fallbrook or Alpine. So… Delta Mechanical came out… Really nice. Really knowledgeable. Spent a lot of time going over the requirements. A different company hauls away the asbestos and the first companies estimate required me to pay them separately. Delta worked it into my total bill so it could be financed together. I asked if they could connect my 2 bathroom vents to the exterior vents in my attic. They included that. And then they explained I was basically missing a vent on the far side of my living room that was causing my house to not cool efficiently. He said he could add it for 2 or 3 hundred bucks. But I said I’d think about it, because I wasn’t sure he wasn’t just upselling me. So the total quote for everything was… Twenty two hundred! Almost HALF! and here’s the kicker. Before he left, he said he’d throw in the extra vent because he really believed it’d make a big difference and he didn’t want to do the job only half way. And he was right, too! The house totally cools better. I wish I could remember his name, but it was a year ago. Thank you, Delta!

My husband and I used Delta Mechanical to replace Quest pipes in our townhome. They did a great job installing new pipes. We ran into a few issues along the way (needed new drain, valves, etc.) but the technician was upfront and helped us find solutions that did not cost a fortune. Very pleased with the final product. They patched up all the drywall and brought it to texture. You can’t even tell we had a ton of holes cut in the walls.

Another Home Depot installation story…
Wonderful when they came to disconnect the sink and toilet so I could have tile done.
However, I called to schedule the reconnect, and someone new came out the next day. Apparently who ever took the call and scheduled the reconnect only put down the sink and not the toilet, despite me mentioning both when scheduling (and the fact that they disconnected both). When the person arrived they said the toilet was not on their schedule so they would just be doing the sink. In the end, they needed a part they didn’t have to reconnect the sink so they said they were rescheduling for the next day.
Since the sink needed a part, I asked them to reconnect the toilet. I had to call customer service (since it was not listed in the guy’s to-​do) where they told me they had no record of ever disconnecting the toilet so they would not be reconnecting the toilet. I am baffled as I watched the guy do it and had even written down a part he recommended for me to buy from them to have a more updated piece put in when the reconnect occurred.
Their solution is sending back the person who disconnected to reconnect. We’ll see what happens. Meanwhile I had taken off work and just wasted 2 hours for all this to occur.
DO NOT USE THEM! Obviously they are poorly organized.

We got our AC/​heat installed through Home Depot, who uses Delta Mechanical. We also got bids through the service Costco uses, and another local company.
First Delta sent out a man named Mario, who thoroughly impressed us with his knowledge, honesty, and thoroughness. He walked all over the house and planned out how the install would take place in a much more complete manner than the other guys did. The Home Depot financing was also much better (the guy who came through Costco said the cash price if you paid up front was the same as the 20% APR or whatever loan price, which made no sense).
The initial quote was good for a year, which was good because we weren’t able to install right away. As soon as we could, we called up Mario again and he was able to get a crew out here the same week.
The crew was a man named Josh (I think) and his partner, who seemed less experienced as Josh was explaining stuff to him. They took out the old heater and installed a new AC unit. They said it would take 6 – 8 hours, but they were actually there for about 11 (arrived shortly after 8 am, left shortly before 7 pm), minus lunch.
After they left, we noticed that there was an opening in a screen leading into the house, and the metal flashing covering the pipe from the condenser unit going into the house was open at two ends, which meant that a mouse or rat could climb into the house. We called and asked if they could come back and fix this, and they returned the next day, no complaints, and fixed the issues.

After reading the other review of Delta Mechanical in El Cajon, I was really worried. They were scheduled to replace a toilet for me on Sat between 8 and 10am. It was 9:50 and they still hadn’t arrived. Of course, when I called Delta Mechanical, two guys showed up at my door. They were surprisingly fast and efficient. It took about 30 minutes to remove the old toilet and install the new one. Now I am happy.