CS Property Management

Rented a property from CS Property Management for 2 years. Teri was very professional and courteous, quick to respond to items.
It was upon move out where I encountered issues with the office, specifically upon return of my deposit check. It took 3 months of my numerous requests for information regarding the documentation and receipts for deductions to my deposit. I had to threaten legal action, which I was entitled to, before any action was taken expeditiously.
Of note too, I actually recommended a friend rent the place I was in; she and her family were approved and are currently living there now, the office had almost no gap in rent and did not have to advertise or show the rental. However, after dealing with their move out, I would not recommend renting with this company to even my worst enemy.

Terrible! I am a realtor and have a client needing to rent while her home is being remodeled. I called to find out how much a property they were advertising was and the receptionist transferred me to leasing, no answer… hung up and called back, she sent me to the next person, no answer, hung up called back, she said I have one more extension to try… what do you know, NO ANSWER on a Wednesday in the middle of the afternoon! If I was the owner of this condo and was paying a property management company to take care of my rental property and they couldn’t even answer the phone during regular business hours I would be soooo angry!!! PS… before I was about to post this I decided to call one more time, I was in mid sentence with the receptionist when she just transferred me & STILL no answer! I even tried their company website but while site has a section for current listings, it is empty. Very frustrating! Just wanted to know the monthly rent guess it was too much to ask.

As a tenant, it took weeks to get something repaired.
They will shrewdly get you in to the property as a tenant, but once in its all down hill from there.
They examine every inch and nook to deduct your deposit. Incredibly unreasonable from any management. Terribly upset and have caused me and my family alot of anguish.
Do yourself a favor and stay far from them.

I haven’t had too much experience with the company. I can say that upon finding their ad, my email was promptly replied to and I received a lot of back and for correspondence. I viewed the property and applied today. Teri was very nice over the phone and seemed eager to assist, she even gave notice as to when my email was received. I look forward to working with the company further and hope that all of these previous issues were handled accordingly.

Terri was very professional and easy to talk to. Calls were returned promptly and questions answered clearly. I can’t say that for most of the property managers I’ve talked to.

I could not agree more with the reviews on this page. Terry and Kim, awful! The rest of the company I’m not sure about, but I feel like it is just the two of them.
If I had an issue, I had to bug the crap out of them over and over to get a response and for them to send someone out to fix the problem. For the first 4 months I lived in the house I was renting I didn’t have garbage or recycle bins!!! I was told to use the neighbors in the meantime.
I could only take this property management for one year. I contacted my previous landlord to see if she had any houses available. Yay, she did, so I did not renew my lease with them. I let them know according to our agreement. We went back and forth about some things and I was told not to worry about them. I was also told that I would receive my deposit refund within 21 days, which I did. The problem is that I barely got anything back! My deposit was for $ 1345. I got $ 275 back. WTF, right?! Well, here is what they charged me for and also wrote the following note to me with the check:
«These are estimates only, we have not received all invoices to date. A final move out expense sheet will be sent with copies of all invoices when work is completed.»
The charges are as follows:
Painting $ 600 { — — yep, you read that correctly for a 2 bed/​1 bath house that is less than 900 sq. ft.
Cleaning $ 275 { — — what I used to have a cleaning lady and my house was 2,500 sq ft and two story and she charged $ 125 and was there the entire day!
Cleaning — windows $ 195 { — – again, WTF the house had 7 damn windows that’s almost $ 28 a window to clean. REALLY??? Do I look stupid?
All that gave me a whopping $ 275 refund, despite being told this to my response to my move out responsibilities:
me:
#8 I have no problem patching the holes, but I do have an issue with painting patches. One I don’t have the paint. Second, I am not a professional painter and would not want to ruin the walls. Plus, I have never had to «paint» a rental property. Patch holes yes, but not paint.
Kim:
Patch holes and not painting them is okay
DO NOT RENT FROM THIS PROPERTY MANAGEMENT COMPANY. Once you find out they manage the property RUN, RUN as fast as you can and never look back, do not stop when you pass go, just keep on running. Aside from them being thieves (yes, they took my money and they know it), they are rude, unprofessional, and unresponsive. Do you want those things from a property management company? I wish I could give negative stars!

CS Property Management is an unprofessional organization with incompetent staff and a snotty receptionist.
After two years of renting a property, the relationship is still similar to having a monthly root canal. Paying rent on time is not an issue, getting them to respond in a month’s time is an issue.
Staff such as Terry and Kim are perhaps two of the most UNPROFESSIONAL people I’ve ever met. Any issues that indicate an issue are never acknowledged by either of them. They both have poor social skills and are scum.
Overall rating: F–
P. S. Stay away from this company at all costs. If you are a home owner, this applies doubly so.

This was the most unprofessional company I ever witnessed in my life. I was a tenant who paid my rent every month; a college English teacher in my 40’s. The house had several repairs that I had to handle exclusively. The office has no communication skills. I decided to finally break my lease after no water several times and no heat. I found tenants that were approved, I hired a professional cleaning company and still they tried to screw me out of my deposit. In addition, they entered my home while I was sleeping without permission and started taking pictures. I was constantly harrassed and lied to. AVOID these two ladies … do not rent from them. They should be sued.

CS Property Management is terribly frustrating to work with and I will avoid them at all costs.
I was a potential tenant inquiring about a property in San Diego, and per the information on their poor website, I came to the rental showing prepared with a completed application, exceptional credit, and checkbook. The representative accepted my payment for the application fees at the showing, along with several other interested applicants.
Upon accepting our money, we did not hear from the company regarding the status of our application. I called nearly everyday for 5 days without any feedback on the application process.
The most frustrating part of the process is they continued to re-​post the home on Craigslist, show the home, and accept applications (and therefore application fees) even after they had numerous viable tenants/​applicants.
We never received any feedback on the application process, and noticed the home was finally removed from Craigslist which prompted a call to their office to secure the return of our application fees. We have yet to hear back from the representative regarding the refund.
As a potential applicant/​tenant, these people are incredibly disappointing to work with. I’ve had much better experiences working with property management companies in a variety of cities and have never encountered such incompetence.

Heed our advice… AVOID this property management company! We originally hired them to manage our San Diego property because we were attracted to their smaller portfolio of properties. One of the CS owners assured us that we would receive better customer service with them as opposed to the larger property management companies that manage hundreds, even thousands of properties, throughout San Diego County. Boy that was not the case at all! There is so much I could say in this review — just please, by all means, do your homework before hiring ANY property management company, especially if you live out of the area like we do. Our main complaint with CS is their overall lack of customer service. We would have to wait weeks, even months, to hear back from our property manager regarding specific issues and we would have no idea if they were treating our tenants the same way. Just recently we discovered that much of the communication our property manager supposedly had with our tenant actually never took place! Obviously that was really disappointing to learn. Bottom line is our tenant is more than happy to be dealing with us directly now, and we are more than happy to hang onto the $ 200/​month we were paying CS Property Management.