Cricket Wireless

I am updating my previous review because the owner of the store reached out to me. Genuinely wanting to understand and explain things. Secondly, I received more information from the same Cricket «customer service» department who basically informed me of the exact opposite information that this store told me; on phones, policy and the billing policies.
Customer service was consistent with what they told me: a bill doesn’t «go away». The owner seems to be explaining it from his [store’s] perspective — not me [the customer].
So, he’s right,…“his store” couldn’t even find my account that I’ve had for several years– with two lines… in his system, At all. So, fact is; my account never existed in the first place.
For those of us with Cricket… you know what I’m talking about. This company used to make it impossible to pay over the phone with a cc. So, you had to go into a store [usually located in crappy neighborhoods] and pay in person. Their condescending sounding voice dude on the automated line used to cut you off and hang up! on you if you wanted customer service — and direct you to «go on line and find a store»! They’ve gotten a lot better.
I just got very contradictive info which is because the retail locations are limited in their services.
From bill paying– to telling you operating facts about new phones– once a Cricket person literally said she couldn’t set up my email account. Didn’t know how the phone worked, etc.
Thankfully, they are a little better now.