Crank Cycling Coaching

Jayne Hathaway is a screen name, I don’t put my personal information on the internet, but in this case I will. Jayne Hathaway = Barbara Mau. It is never «well received» when one person bashes a business and there are no other corroborating reviews, however I feel it necessary to disclose the issues with their $ 450 plan as follows. I bought the $ 450 plan which is described as a «3 month personalized training plan» but there was nothing personalized about what I got in Training peaks. I spent $ 450 for a copy and paste program that was clearly written for someone else with references to «where we rode» (I had never ridden anywhere with this coach), and rides scheduled at the «OTC» which I didn’t even know was a reference to the San Diego Olympic Training Center which is over 65 miles from where I live. It was also very obvious from the get go that the mtb «coach» Richard LaChina obviously didn’t give a damn about whether I got anything of value for my money or not (they require payment in advance of the first one-​hour «consultation».) As a complete beginner, I was also ignorant at the time of purchase, that all other, more qualified coaches sell a much more comprehensive and focused 3-​month online plan for $ 99 including the developer of the Training Peaks software who sells his 3 month basic plans for $ 99. For these reasons, I consider their $ 450 «plan» a complete rip off. When I contacted the owner of Crank Cycling, Sean Burke, with my complaints asking for a refund for the above stated reasons, he pretty much just blew me off saying I had already used the plan (I was less than two months into it) and that there were numerous emails back and forth between myself and the coach which indicted more support than the plan offered, however the majority of which were due to my coach not understanding how to read Polar heart rate data that I furnished (I had to look up the manual online and send him that data) and because I didn’t know how to interpret some of the instructions in Training Peaks which were not worded for a beginner. Considering they charge $ 450, and everyone else charges $ 99 for the same thing, I don’t think emails like the ones that were exchanged should have been count as not part of the service they offer and viewed as «extra» help that was required beyond the scope of what they offer for $ 450. Aside from that, as a complete beginner, I was stupidly following this «plan» and it took time to realize it was not going to help me reach my goals, was not «personalized» at all, and the coach was copying and pasting from a plan written not for a beginner, but especially as it progressed after the first few weeks, was clearly written for someone else who was more advanced. It probably took my «coach» about ten minutes a month to copy and paste into Training Peaks. And why should they do the right thing and refund my $ 450, they already got my money right, so screw the consumer. Only giving one star because –10 stars is not an option.