Where do I begin? Is it surprising they have an F in the local Better Business Bureau due to claims they never responded to? Absolutely not. This is a horrid business, do not rent through them, or lease your home with them. Any call will typically result in them needing to call you back, except for one problem… you won’t get a call back. Wait until you move out, that’s where the fun begins. California Civil Code 1950.5 states that your security deposit must be returned in 21 days along with itemized receipts of all work performed. Day 18 we hadn’t heard a thing. Without calling countless times, we would’ve gotten none of it back. A solid 30 days into the nightmare it’s finally over. House was returned in great shape, but we were charged for wear-and-tear items. If you want to talk to someone rude on the phone, go ahead and give ‘em a call! Please see other reviews around the web for more reports of the terrible business practices going on here.