Called 2 Serve Heating & Air Conditioning

Hands down this is the very best company to call if you are in need. this is exactly where i was in bad need. Furnace is out, the first company i called came out and put a wrong part on my old furnace and blew the circuit out! then they tell me I will need to contact an electrician to fix it because they are not licensed electricians. They caused a different problem than they were called out to fix and now i have to pay for their mistake? Well, yes. because i was just post-​opt from double mastectomy and in bed sick and freezing, just needed this problem to be gone. I found Carl Johnson at C2S, so happens he’s 2-​blks away. he came out in the dark and pouring rain with flashlight and after an already long hard day, he accessed the problem and did exactly what was needed to get heat in. He has been such a blessing to me and my husband. He is honest, hard working, clean. His crew was an example of «Treat People the Way You Would like To Be Treated». .. Bless him and his crew. .
Thank you Carl

It doesn’t get better than Called 2 Serve. Carl and another gentleman arrived and made a potentially painful visit pretty painless! They are knowledgable, affordable and the customer service is OUTSTANDING!!! Probably my most favorite part since customer service seems to be a thing of the past. Seems like a good family business and I for one encourage everyone to keep that business going. Thanks Carl you made my day.

It was December 29^th, the coldest streak of the year to date, frost on the grass kind of cold. I get a call from my tenant (with a couple of children) saying the heater is broken and they are freezing. So I call one of C2S’ competitors and tell them my dilemma. Well we can get out there next week sometime. Good thing they aren’t a plumbing company right? So I looked at Unilocal and came across Called 2 Serve. I am so happy I found them. Not only were they able to get out there the same day, they diagnosed the problem and fixed it for an extremely fair price.
Look, I was over a barrel here. I live in North County, my rental is in Clairemon, t and I could not make it down there. I was prepared for the worst, truly. It was a minor problem that they could have blown into something major. They are diligent, professional, courteous and prompt. Carl (the tech) also kept me informed every step of the way. Being a real estate broker I have opportunity to recommend companies I believe in, you can bet C2S will be on the list of trusted companies from this day forward. Five Stars!

Our GE furnace died this Thanksgiving at roughly 37 years old (don’t make em like they used to eh?). RIP. Probably would have kept chugging along if it hadn’t been for faulty wiring in the wall which fried the brains. SDGE did their annual inspection and said we needed to call out a professional. Our first inclination was to call out the big dogs, however we decided to give Carl and his team a shot. We set the appointment for diagnosis, Carl was on time and his evaluation indicated that nothing could be done to fix our current furnace because it was so old, the mfgr doesn’t even make them anymore, and there’s no parts available; pretty much a slam dunk for replacement. The day of the replacement appointment, Daniel and James came out on time and did the swap. Later that day Carl came out after everything had been completed to inspect and tie up any loose ends. Carl is very much a details oriented person that wants to make sure it not only works good, but looks good even though it isn’t seen. As a details oriented, moderately OCD type individual myself, I really appreciate this. They could have just as easily come out and threw in the new furnace and left it looking ugly, shut the door and nobody would ever notice, but he’d know, and I’d know. This guy is a veteran with integrity who deserves your business. It was an absolute pleasure having him and his team out at my house and I’d call them back in a heart beat.

We have called upon Carl twice now for a heating issue. Both times he was very responsive and solved the problem. He knows what he is doing and is an honest, capable and friendly technician. I am so glad we found someone close to us to take care of our HVAC issues.

I called Carl to see if he could come fix our floor heater. After explaining the problem, he suggested that I make sure I had the appropriate thermostat before I had him come out. He told me what I needed and where to find it. Well, it turned out to be the problem. And, although Carl didn’t get any business this time, I will sure keep him in mind for next time!

When our furnace died, Carl came over right away to evaluate the problem even though it quitting time. He was back two days later to install the furnace and he, Jose and James were all professional and prompt and we now having a warm house again. Even the dogs liked them. Highly recommended.

We had to get heating installed in our second bedroom and had to have it completed quickly and to code. Carl was right over to help us plan a solution and his team quickly and efficiently installed a mini split. Carl got it done well within our timeline. I definitely recommend Carl and his team.

Called Carl Many times and left messages as I had a problem with the AC in one of our units. No one called me back and I had to get someone else to come out. I told him we just had the unit serviced by Carl a few weeks ago. When he checked the unit he found it was the flow regulator. He was surprised it was just service because he found the pan had not been cleaned which is suppose to be part of the inspection although that is not what caused the problem. He showed it to me and it was very dirty.
Carl is not very reliable and I will not use him again even if his prices are a lower then most. I guess you get what you pay for.

i was pretty unhappy with this company when they failed to keep an appointment. i posted a negative review and gave them 1 star. Since that review, Carl and James came to our home,
and, without charge, spent a couple of hours checking out the system. All is now perfect.
So, I take back the previous review. Give this company a chance. Every effort was made to
correct a wrong. You can’t ask for more than that!

Top notch service. Came on their way home, as I’m in their neighborhood, and replaced a fuse that was causing our problem. Then went above and beyond the typical service call and helped us program our thermostat! I highly recommend Called 2 Serve!

Just had our AC unit serviced. We’re a commercial space (Freelance hair salon) and got a wild range of quotes. These guys showed up on time, personable, no nonsense, and no extras. Received a fair price and would definitely recommend.

My dad asked me to find him a contractor for his ac that stopped working. He called them Friday night around 7, and they called back saying they could be there between 9 – 10 the next morning. He showed up on time, told my dad it was a simple fix he just needs to go to the hardware store, told my dad what he needs to purchase and didn’t charge him. My dad was very happy, and asked me to post a review.

This company deserves its 5-​star rating. Called 2 Serve fixed in two hours the ac problem that two other ac companies had failed to resolve in multiple appointments. Our ac worked intermittently and did not turn on when it was most needed. As would happen the ac worked whenever the repairmen arrived; their reaction was that they could not diagnose the problem when the ac was already cooling the house. Even so they went through their rituals by adding components they said would help. The last straw happened last week. The ac was not working this time when the repairman came. After checking the unit he told us that the ac was low on coolant but he could not fix it that day because he didn’t bring freon and needed a device he didn’t have. Enter Called 2 Serve who came today when the ac was again working fine. Carl the owner said the same thing about diagnosing the problem when the ac was working. Déjà vu? Thank goodness, this time we had called the right company. Carl and his assistant inspected the unit and took measurements of the pressure. He thought the ranges were a little low but that this did not explain why the ac kept shutting down and not turning back on. He noticed water dripping from the roof and realized it was release from the secondary drain, meaning that the primary was clogged. He explained that this could cause the ac to shut off. He went upstairs to the master bathroom where the ac drain was connected to the sink and had his assistant suction the line; the sink drain was also clogged which he cleared. Carl next climbed through the access portal to the roof to verify his suspicions, checked the line was clear, and later added tablets in the drain pan to prevent mold build-​up. Still he felt there might be another reason for the ac’s intermittent performance. He checked the two thermostats and found that they had been programmed to shut off during the daytime. He reprogrammed the thermostats. All the while he was working Carl explained what he was doing and why; he felt people should know the basics about ac maintenance in their home. The coolant levels were fine after all but he noted the unnecessary components that had been added to the ac unit by the other repairmen, a sure giveaway for unscrupulous work. The ac is now working fine. Called 2 Serve’s charges were fair, their customer service excellent, and the results positive. Carl is honest, straightforward, and personable. We highly recommend Called 2 Serve.

I recently used the Called 2 Serve team of Carl and his guys to install a 13K BTU split system heat pump in a studio bedroom. Carl came to my home, we discussed options. He quoted me 30% and 80% less than 2 of his competitors.
Usually, I hover near service people to ensure they don’t take a terrible detour during their work. With Carl’s guys, I didn’t have to. They arrived at the pre-​agreed time, ran new electric from the sub-​panel, and cleaned up nicely. Absolutely no fuss. They were knowledgeable, courteous, efficient. Also, I’m grateful that Carl didn’t add the «Coronado up-​charge» that many contractors include in their pricing. I would definitely use Called 2 Serve again.

I had a strange problem where water was leaking out the side of my house every time I ran the AC. I didn’t think anything of it until the stucco started crumbling and changing color. Red Flag. Called 2 Serve Heating & Air Conditioning was the top search result for air conditioning repair in my area so I scheduled an appointment with a friendly woman over the phone.
Carl arrived punctually and was very thorough in his assessment. He quickly figured out the problem and took care of the issue. He was very friendly and likable and answered all my questions. I’ve saved his number in my phone in the event that I have another issue. Thank you!

I went to these guys because the Unilocal reviews were so good, but I had a poor experience. I was trying to get my A/​C fixed because it was blowing but not cold. A rep came out quickly and seemed knowledgeable. But I have two issues:
1. I was quoted $ 90 over the phone for a diagnosis which is essentially an hour of labor. That seemed reasonable. The diagnosis took about 50 minutes. Then the rep said he forgot a screw driver in the attic. He spent 15 minutes in the attic while his coworker sat on his phone. After that, the rep came down from the attic saying he had spent an hour and 5 minutes and now had to charge me $ 135 for 1.5 hours. I recognized what seemed like a trick, but didn’t put up a fuss and paid $ 140 in cash. Whatever, I was stoked to get the A/​C fixed and figured the extra money paid would buy me some good will in the end.
2. It took a week to get a quote for the repair. and I had to follow up with them to get it. I even did some of the leg work, getting the serial numbers off of the outdoor unit and the attic unit. The quote came back at $ 900 for a new TXV and filter dryer unit which didn’t seem right to me, so I got a second opinion. The second company told me right away that it was low on coolant and needed coolant added. They charged me $ 275 for diagnosis and repair and it was fixed the same day. The A/​C has been working for a month straight now.
Either the rep that came out didn’t know his trade or was trying to relieve me of my money unnecessarily. Either way, I was not impressed and would not call them again. They have enough positive reviews that I believe they do good work in general. I’m not sure why they were so off on my diagnosis.

AWESOME customer service. Carl was out-​of-​town and referred me to his partner Jeremy, who came by the next day. Jeremy was not only a very cool guy in general, but was extremely practical, professional and honest. He even persuaded me *not* to buy an expensive repair part, as the whole unit itself wouldn’t cost much more, and that I should just wait til the sucker died to go ahead and do that. As I said, honest.
Great overall experience. Can’t recommend these guys enough.

Click. Silence. Always frustrating when it’s finally cold enough to use your wall heater and it doesn’t work.
The review is a few months late, but Carl responded quickly to get my heater up and running for its first use of the year. Even took the time and effort to check the roof vent just to make sure there wasn’t a blockage.
He’s a former Navy Machinists Mate and total professional — hence Called 2 Serve. Responsive, North Park area, affordable, safety focused — Carl will make it happen!

***THIS IS THE AIR CONDITIONING /​HEATING COMPANY YOU WANT***
*** — — — — — — — — -LOOK NO FURTHER — — — — — — — — — — -***
no need to read dozens of Unilocal reviews, you are now stoked to have landed on
«Called 2 Serve» explained:
If I could I would give this business 10 stars! I just found Called 2 Serve this morning on Unilocal and gave Carl a call. It was forecast to be 92 degrees and I decided to bite it and get my a/​c checked out. It seemed to have stopped working 2 + years ago.
My condo is on the top /​end in my complex and it gets so hot during these months my plants started looking at me crooked like, «do something! we’re dyin’ over here».
So– to my surprise they were able to come out today! Within a short time Jeremy diagnosed the issue to be a fuse and also showed me that the wiring inside my place for the unit was not done properly… and he fixed it. He installed a fuse and waLaH! When I say I am at home and chillin’ I really mean it!
I don’t want to quote prices– I will just say that this business is reasonable. All this work was completed for as much as some service calls would cost you. Not kidding! Jeremy is super knowledgeable and fast. Thank You Called 2 Serve!
ok, I am now freezing… brrrR!