AT&T

Balboa ATT. Best place to ever go for anything, Charles bueno, my Charles. the perfect sales rep to speak to. Very helpful, if u know what I mean…

The girl that helped me was very friendly and I didn’t have to wait at all. I went in to get a new phone and combine my fiancé’s phone line with mine. There was a lot I was asking for and overall she did a good job, but there was some confusion and upselling. I also wanted to switch our Uverse on to my account, which didn’t happen. Instead I was talked into switching to Direct TV even though I was very resistant (I got in trouble when I got home and we called and cancelled that subscription). I also was offered the «buy one get one free» with the iPhone 6S, but I wanted to stay on our grandfathered plans so I was told that I didn’t qualify (I later found out that I did! Only after I had switched my plan). Also, when I was about to leave the store because I had been there for almost 2 hours and had an appointment, I was told that I was being charged an extra $ 99 for Direct TV for no known reason. I again tried to say I didn’t want Direct TV, but they continued upselling and offering me rebates and discounts, so for sake of time I agreed. When I called to cancel the subscription they explained it was for the hardware (why the girl at the store didn’t know that is beyond me). Overall, I had a mixed experience. The girl that helped me was nice, but the manager pushed me a bit too much with the Direct TV. Luckily I was able to get out of that through a simple phone call. The girl didn’t know what the charges were for (neither did the manager) and she also didn’t realize that I did qualify for the buy one get one free offer (solved later through a very annoying phone call). If you want an iPhone, just go to Apple and make a reservation; if you want changes made to your plan, just call. It’ll save you time.

I’m only giving this place two stars because of the guy that greeted me and signed me in (he was actually polite to me). I needed to port my mom’s phone number over to T-​Mobile and needed her ATT account number from her pre paid phone in order to do so.
I walked in on a Tuesday morning with my boyfriend and mom and was greeted and placed on the wait list. Soon after, Jonathan called us over and asked what we needed. He had the biggest attitude in the world. I asked for an account number and pin code and he said «um, it’s a prepaid phone, you don’t have one.» Okay, I get it. My mom has a prepaid phone, I know that. Then, I asked if the automatic pin number would be 0000 because there was none set up and he said, «Yeah, uh it should be. I don’t know, you wouldn’t even have one if you didn’t set one up.» I swear to you guys, he had the biggest attitude EVER. I then asked if I could just set up a pin number with him so that it’ll be ready to go when I headed to T-​Mobile to port it over. He said, «Why would you want to set up a pin? You want to create more security?» I was like «um, okay then. I won’t do that.» Every question I asked him, he responded with remarks that made me feel stupid. I don’t work at ATT, so sorry if some of my questions don’t make sense. As we walked out, my boyfriend and my mom (that speaks no english at all) looked at me with disbelief at how rude this guy was.
I work in the restaurant industry, and among all industries, phone service is still considered CUSTOMER SERVICE. So if you’re having a bad day or you just don’t care about individuals with pre paid phone service, you need to suck it up. Literally 4 minutes in this ATT and it was the worst experience ever.
P.S my mom was an ATT customer for 9 years and transferred over to a pre paid phone to break away from their contract. I guess moving her to T-​Mobile with me was the best choice ever.

Yeah went in and they didn’t have any of the Galaxy s6 in stock nor were they informed on anything. Two of the employees that are there to sell phone didn’t even know what bloat wear was or the specs on the newest Samsung phones. After they couldn’t answer my questions they kind of just looked to the ground in confusion and walked away while I looked at the phone. Obviously they are there to sell phones by they way the look externally and not by the functionality of the phone.
If you don’t know much about phones stay away from this store and Rancho San Diego… I suggest the Mission Valley Att.

Idiots. I’m standing here with the intent of buying a phone for my husband for Christmas. Derrall & Company (Paul) managed to screw that up royally. They did not listen to my original request to activate his phone on ¹²⁄₂₆ and activated it right away. An accident… but try LISTENING instead of trying to upsell me on DirectTV!!! Now my husbands current phone is dead (uh, surprise darling!). And I have to give him a new SIM card to use it today (double surprise). And p. s. Ended up not buying the new phone after all– they would probably screw that transaction up (and were demanding they open the phone to make sure it turns on). Idiots.

I’m not sure why there are so many negative reviews on this location, I had some issues with my Internet billing and was convinced that they wouldn’t fix anything based on reviews. wrong!
Came into this location yesterday after spending hours on the phone fighting with corporate about incorrect charges on my bill. Was immediately sat down and assisted by Lupe (I really think and hope this is your name, I’m sorry if it’s not). Lupe looked over our bill, saw all the errors and spent about 30min on the phone total with corporate telling them to fix things… Corporate fought with him a little but in the end they fixed everything! We were so pleased with everything we invited Lupe to dinner (he kindly rejected though, he must know I’m not a good cook).
YES, AT&T as a whole isn’t the best and you’re all probably experiencing problems with your bill too. but as far as everyone at this location, super awesome & will do anything to help! U da best, Lupe! :-)

Nathan and Matthew provided us with great assistance. We had a port problem switching from T-​mobile to AT&T and Nathan stayed late just to help us solve the issue.

Itza is a friendly and kind person who is passionate and helpful. She patiently hear my story and my concern, and helped me return my worse version iPhone 6S Plus bought from AT&T website. Great model of a good standard assistant, unlike the racist asshole in La Jolla AT&T branch who kicked me out earlier.

Paul and Brooke were awesome! My roommate and I were having trouble with our UVerse bill for an account that was set up at another At&t store that failed to mention different fees and charges that would be added. At this location,
Paul and Brooke were very diligent and friendly in helping us work through the bill and settle confusion. They provided great customer service and will be the At&t store we go to for any needs.

They’ve clearly earned their bad rating and they clearly don’t care. Even the manager Paul shrugs off his office’s bad service as if it’s expected. Appointments are irrelevant. I’m not going to blame the phone plan jacking on the store or their employees. But the FU attitude is clearly on them. Good luck here. Thanks ATT.

Very bad company, we are living in coral bay canyons in San Diego and AT&T signed a contract with the owner which no other TV and cable companies can offer their services their, and because of that we have to pay to AT&T every month more than 150 dollars for services … However we can get the same services for 5o dollars with time Warner or direct TV

Sorry guys, you may (or may not) be decent at the store, but AT&T as a whole is simply outdated, irrelevant and a disgrace to humanity.
Opened a Première Business Account with multiple lines.
— Unable to login online to manage phones. Approx. 10 calls to support. Resolution: Business Accounts cannot access this feature (as of this writing and 4 months into plan, still no access)
— Requested combined billing (landlines+wireless): 6 – 8 calls invested in this circlejerk: «Sorry, this department cannot combine the billing. I must transfer you to Première support.» So, Première tells me, «Yes, we can combine billing into one invoice but I will need to transfer you to Plans and Services.» Naturally, Plans and Services follows suit with, «You will need to speak with Première support since this is a business account.»
FMH!!!
— Calls to Support: Ironically, when dialing 611, call is answered by US rep. When informing agent this is a business account, call is forwarded to the «Première» dept. Sounds like some kind of upgrade or VIP level of service, no? But, instead it goes to an office overseas … WHY do I press 1 for English only to be handed to a non-​English speaking rep!!! I then suffer through 3 – 4 minutes of them reading through the script, «Ok, so to make sure I provide you with the highest level of service possible, let me review again what the problem you hope to resolve is…». Really? I just told you the problem. I don’t want to hear it back from you. Just fix it. So damn exhausting.
In the end, AT&T spends billions on lobbying in D. C every year (look it up, the numbers are staggering). Buying political influence is the only reason they remain in business.

I went here after having terrible service at the store on Balboa Ave. As soon as I entered the door, I was greeted by a consultant, Itza, I believe was her name. When she finished working with the customer she was with when I entered, she immediately approached me and asked how she could assist. I had a unique situation, which I got myself into, and ultimately she was unable to help, but she did make every effort to fix my problem, which unfortunately was out of her (or anyone else’s) hands. I would definitely recommend this location for their large selection of products and the helpful, positive demeanor of the employees there.

DONT GO HERE! Majorly understaffed when a phone is launching. We were told a 20 minute wait by the MANAGER and we waited an hour before leaving. Don’t go here unless you want to wait forever and get no where. Manager needs to learn some customer service instead of playing games on his iPad. Too bad I can’t give them 0 stars because that’s what they deserve.

Great customer service. Lupe was awesome. He was friendly and helpful. I just needed to change out my SIM card and he made it a pleasant expirence. Best part it is a free service. Do not go to the authorized retailers! They wanted to charge me $ 25.

Darryl was awesome! He tells it like it is! Best Att employee I’ve interacted with! And he got me a great number. He is better than the manager! I’ve gone to other Att stores and I had a much better experience here.

0 stars. Waited in line for almost an hour to get to #1 on the list and they served the third person before me. Said the 3^rd person would be a quicker transaction (it wasn’t). The manager Eugene said he didn’t care. I will go to the Mission Valley store from now on. They are much more helpful. Itza, who ultimately helped me, was very helpful.

These guys here are awesome and really care. After being unsuccessful in another att store they fixed my problem. It took them hours and many phone calls to att and other service provider but the guy took care of them very patiently. Very honest, friendly and polite. Although they didn’t have the exact phones that we were looking for, but still they’re a 5 star att store.

This is an update to my prior review.
I ended up disputing ATT’s charges with my credit card provider and they came through for me and reversed all of the charges. Another reason to use a credit card instead of a debit card! So, in the end (no surprise), ATT loses because of poor customer service!

Ladies, beware! I’m a lady with a low tech brain, and I felt ganged up on by 2 high-​pressure salesman at the same time at this AT&T store. 2 against 1 is unfair odds! I walked in alone to buy a case for my brand new iPhone. I only wanted 1 item and that’s all. But I walked out with 3 items, which they talked me into.
First they tried to talk me into an $ 80 case for my iPhone. I was tempted to walk out at that point, but I didn’t want to drop and break my brand new phone with no case! They tried to push several pricey cases before I selected a moderately priced case for $ 38.
They insisted I needed a «Pureglass» screen saver for $ 35. I said no, I’ve never had a screen saver, I don’t want one. They insisted that I really needed one. I said no several times. 2 salesman at the same time were pressuring me! I finally caved in as they wore me down and agreed because they said I could return it if I didn’t like it.
However the screen saver isn’t returnable! They talked me into a nonreturnable screensaver which I never asked for and now I’m stuck with it!!! I hate it because it does affect the touch screen of the iPhone, even though it’s not supposed to, and the visual clarity of images isn’t as good with the Pureglass screensaver. I took it off and now I’m stuck with it since they refuse to let me return it.)-;
I also bought a car phone charger for $ 20 which my husband didn’t like because it has a distracting light. He tried to return it and the staff refused! I got lucky and when I walked in a 2^nd time with him there had been a shift change and there was a different staff. They did allow us to return the car phone charger with the little light. However they wouldn’t allow us to return the $ 35 Pureglass screensaver.
I did ask to speak with the manager, and she was cordial, but insisted that the rules would absolutely NOT allow the return of the $ 35 Pureglass screensaver.
It was a bad idea from the start to have 2 staff members pressuring 1 customer at the same time! When a customer says No, the staff should accept it the first time, and not continue to pressure the customer!!! I said NO repeatedly to the screensaver!!!
The staff should also make it crystal clear to the customer when selling a nonreturnable item!!! 0-​: Why would I want to buy something which I never asked for in the first place, which is nonreturnable?!
I wouldn’t feel comfortable returning to this store on my own, unless I bring reinforcements with me next time!!! Ill try a different store next time.