Quest Diagnostics Incorporated

This quest location is awful! I made an online appointment and apparently it never went through. I waited for 20 minutes then asked if I should do my urine sample. The Phlebotomist said «I don’t know! I haven’t looked yet.» Maybe something you should do before calling me back. They had several waiting for as long as I was. Then proceeds to tell me that I needed to fast (I didn’t). I then sat down in the room and waited another 10 minutes for her to enter everything into their system. She says my Doctor wrote a code in the incorrect place on the form. Okay? She gets on phone and calls the office and proceeds to tell them the Dr wrote in wrong space. Control trip! She’s finally done 5 minutes later. THeN She tells me one of the blood draws I needed was to be done before 9. It was then 9:10. Seriously?! I do not get why these women do not read the paperwork prior to calling patients back! BEYOND Frustrating! She then told me I needed to have fasted. No I did not! Read the paperwork! She then asked «which arm to draw blood from.» Really?! That’s your job lady! You tell me! She then tells me to scoot over. Um, scoot over where? She seemed to be one of those Phlebotomists that enjoy being on a control trip! Disorganized, unpleasant! Oh and no bandaid or proper care after removing needle. Do yourself a favor and go to a quest lab elsewhere! I’d give this place –5 stars. In fact I’m going to see if I can file a complaint online about this location.

I have a standing order for blood work. I arrived at the lab this am and was greeted by a loud, hurried receptionist. After about 10 minutes, the rude woman told me I was in the wrong lab! Thank God!

Best Quest PSC I’ve been to. Extremely convenient if you use the 5 freeway between work and home, and a great choice if you want to avoid the later afternoon traffic snarl-​ups in Orange County, if you’re heading south, that is.
The office parking there is not a problem if you hit it at the right time of the day — tip: mornings are not the right time of day. I got there at 230pm and there was only one patient ahead of me, who got taken straight back. No sooner than I handed my paperwork over, they took me back.
Very friendly staff-​member. Was in and out of this small and efficient PSC within 15 to 20 minutes. I won’t bother wasting time at any other from now on. Bare in mind that any Quest PSC is going to be busy with walk-​ins in the mornings due to the fact that most people are trying to fit it around their morning work schedule, or are otherwise eager not to have to fast for their blood test any longer than is necessary.
So long as you are prepared to pick a less busy time of day to come here, this place is as good as I can imagine a Quest PSC can get.

If I could choose minus 10 stars I would!
Had my blood drawn 2 weeks ago and Mike did not run all the tests my doctor ordered. Now I have to go back and have blood drawn again thanks to his incompetence. Talked to the billing department and customer service and can’t get any answers. Complete idiots and refused to help.
I’m done with this place!

Tracey and other employees were very helpful and pleasant. I was in and out very quickly. I recommend Quest Diagnostics.

Took my 13 year old daughter last Friday for blood work. Went early in the day 8:30 ish without appt. Waited just minutes before being taken back. The tech, Karla, was wonderful. She was very warm and friendly and helped put my daughter at ease.

Dunno why people seem to hate this place so much. I came in without an appointment or my insurance card on me and Ilene, the nice curly-​haired front desk lady, was very helpful. After only a few minutes’ wait I went into one of the rooms and had my blood drawn. She managed to keep it light and conversational which definitely helped me ignore my usual discomfort with needles. All in all the entire process took only 10 minutes or so from entering the building to exiting the building.

Horrible customer service! I had an appt but not lab orders as my doctor’s nurse had called them in the Friday before. I went in that next Monday and they said they never received any orders. I called the nurse and she faxed the order again, I went back to Quest (5 mins before their lunch break) and they said they still hadn’t received anything. Then the curly haired lady (I was so angry I forgot to get her name) told me that even if they got the order that second that she wouldn’t help me because it was lunch time. She never once offered to call and help. All she cared about was her lunch. I will never go here again.

I went in with low expectations based on the reviews, and was surprised to find it was not that bad. I checked in at 8:46 with no appointment and was walking out the door at 9:06! I think I could have been out even faster, but someone was in the patient bathroom and I had to wait. The phlebotomist used a straight needle (not a butterfly), which takes more skill to control, and she did a great job. I barely felt a poke.
Parking is really, really bad – when I left the entire lot was full. Plan ahead.

This location sucks. There is no parking. You have to wait a very long time if you do not have an appointment. Morning appointments are filled up a week in advance. They ask you for money up front based upon their «insurance estimate» which is never accurate. The last time I was there I had to go back a second time because the blood was tainted (they drew it wrong).

terrible. made a 12 noon appt, but got there early. just one other person waiting. 3 lab assistants in the front office chatting. i signed in and was told to sit. i sat. after 10 minutes about 7 walk-​ins arrived. they were signed in and had their blood work done, while i just sat there. okay, my appt was not until noon, but if there were no other appt people waiting why didn’t they take me in instead. They finally called me to the front desk at 12:05. they had lost my medical card information, even though my card had been copied on my last visit.
i finally had it – i walked out. i will not make an appointment next time — i will be a walk-​in. you get seen to faster. awful place, lousy help.

I see it… my dark, crimson red blood slowly oozing into the vile… the sweat beading at my brow… the overwhelming feeling in the pit of my stomach to blow chunks…
Blood tests bite, but this has been an «ok» place to have them done (much better than ones in Irvine). If you don’t make an appointment — especially in the morning — the wait can be long (30−45+ minutes); unfortunately the appointment times fill up fast.
The workers are nice and good with needles, but I’ve noticed they seem to bicker amongst themselves (entertainment while you wait?).
Not sure how it’s viewed from the medical providers’ perspective, but for patients, this place is ok.