Get It Fixed

Alex and Miguel have done it again! My granddaughter broke the screen on her iPad mini the day before she left on vacation. I dropped it off here and the repair was done perfectly within a couple of hours. These guys are amazing. Their prices are reasonable and their expertise and customer service outstanding.

Took my android phone in. Won’t charge. Told to bring it back next day to see josh. Bring it to Josh, says will check it out. Come back in an hour. Came back in 2 hours, «real busy» yours will be the next one I look at”. Came back in 2 more hours, told me he had too many other pressing things and hadn’t looked at it yet. Got my phone back and left. If they can’t get to it, just say so. Seems like they are busy. They must be doing something right. Just not helping me…

This is for the Mission Viejo one since the San Clemente one closed!!!
Which was where I thought I was calling.
Unprofessional and disorganized!!!
I brought my computer here a couple of months ago.
I drop my laptop off on a Wednesday afternoon. I walk in and its a little busy. Good sign. I wait a couple minutes and I’m finally greeted by a young guy (not the owner). He says it would be another minute. This man walks in and starts asking about some gadget he had heard that they made there. So the young guy starts talking with him. Shows him the gadget. 10 minutes later he comes back to help me… Isn’t there an unwritten rule for first come first serve for your customers??? The guy didn’t even buy anything.
I start explaining the problem I’m having. He thinks it’s the back light. I tell him it doesn’t work even when it’s plug into a tv with HDMI. So he says it could be the motherboard but they would do a dialogistic. So he plugs in my laptop with my cord and looks at it for few minutes. Then has a girl give me a claim slip while saying they will give me call within 3 days. I leave.
The Following Wednesday (Full 7days later) I call and leave a message Just asking for an update since I had heard anything form them. Call again on Thursday (day 8) speak with a girl who tells me the tech wasn’t in but he would give me call. So Friday (day 9) I call again no answer, left another message. Saturday (day 10) I call again! Finally I get a hold of the tech.
He tells me he as already called and talk with me. Why would I have called you everyday for the past for 4 days if I had talked with you? I ask what my options are. And again he says «we’ve already talked about this and that I had told him to back up the pictures and documents» now I’m Restating sir you haven’t talked to me. But I ask «if that’s what you can do, how much more will this cost?» He says he doesn’t know and would have to call me back. :/​No call back! AGAIN!
On Tuesday a full 13 days after drop off I just go in.
I wait about 10 mins and am finally helped. The tech comes out (also happens to be the owner). In a rather rude and annoyed tone he Again tells me he called me and I told him to back it up but I then called back saying not to… When I just wanted to know how much it extra it would be.
After debating this again in person I’m fed up and over being treated like idiot. I just want to pay for dialogistic and be done. They get me rung up and I have my laptop in hand and realize I was not given my cord. So ask about it. The owner rudely say he has a universal cord and doesn’t take cords. Ok that’s a great policy if only your guy had told me that two weeks ago when I left it here with my laptop. My laptop was dead so I decided whatever I didn’t need anyways. So I left.
Thursday I get a text message saying they had found my cord and that I can come get it. I went in Friday and they apologize saying the slip had been torn off the cord.
I’m not giving 1 star because they did find my cord.

These guys are really awesome! They went way above and beyond for me fixing my computer. They were all super friendly and helpful and really know what they are talking about. I felt really confident getting my laptop repaired by them. The gave me some good tips about using my computer, virus protection and web-​browsing. As I stood there on my initial visit the tech was able to help three other people with their phones as he checked out my computer. I will totally use them for all my electronics needs. They are like magic! And I felt like the prices the asked were totally fair.