Carls Jr.

Today is 14 December 2016 at 430pm. Got a double western and chicken tenders. The burger was under cooked. Dogs wouldn’t even eat it. Ate the chicken tenders and within 15mins of eating, I’m puking my brains out. Guess what? I’m reporting you tards to the Health inspector! You shouldn’t be serving food. Lazy asses

Wrecked my order, didn’t even use the right ingredients. Shake was aweful, chicken was basically crumbs and my burger was a mess. A terrible black eye on an otherwise decent chain or restaurants.

They never get your order right ’cause no one there speaks English.

I see a manager trying to do his best to clean house today. But u gotta work with wat u got until u can get sumthin better and i know wat thats like, I think his name was Carlos. Anyway the service he provided was fast and friendly. He brought my order out to me and made me feel like a valued customer. Which is more than i can say for some of the others.

I like it. I stop here on and off when I drive up to LA
I all ways get the burger. It’s quick and fast while traveling

Worst experience. 13 minute wait in drive thru with only one car ahead of mine. Only ordered two milkshakes and got to the window and was handed two half full and completely melted shakes, with no whip cream. When I questioned the cashier about the whip cream, she only said,“we are out”. I told her that it was not right and all she could do was stand there smiling rudely at me. So sick of these places having no concept of how to make a guest happy. Called to speak to the manager and the lady said there was no manager there today? Who is running the ship? I wish I could post a picture on here to show how bad my milkshake looked. Lame.

Customer service, not so good. Drive thru said good morning and what do you want. And it wad not a pleasant tone.

Worst Carl’s I’ve ever been to. The workers there are clueless to what customer service is all about. The food tasted horrendous.

Nice place for burgers and burrito they have good customer service and the parking lot is big good for limousine and buses, the bathroom is dirty and wet floor they need to remodeling the restroom.

Horrible service. So slow! The lady took our order (2 tacos — which took 10 minutes to make) and then a few minutes later asked us if we ordered two kids meals. Seriously? Then the lady was a new hire and not one employee (even the manager) was helping her out — letting her make incorrect orders, etc. Then another lady dropped a salad on the floor and still put it back in the refrigerator! Don’t ever come here!

I love Carl’s Jr and this one is a classic with a great beach location by trestle’s. Easy on and easy off the freeway whether you’re going to the beach or passing by. Don’t forget to ask if they have any specials. I saved $ 2 on a two for $ 4 shake offer by asking.

I usually stop at this San Clemente location on my way down to San Diego from Los Angeles.
I recently stopped at that location on 11÷19÷12 and also on 11÷29÷12. Both times the men’s bathroom did not have any soap for people to wash their hands; both soap dispensers were empty.
This location is obviously not checking the bathrooms as often as they need to. I understand one dispenser being out, but for both of them to be out means it wasn’t checked for quite a while.
Of course there is the possibility that they just happen to both go out at once so I didn’t complain the first time it happened. But when it happened a second time just a week and half later, it showed that this is a problem. The chances of both soap dispensers being out at the exact same time are slim if the bathrooms are checked as often as they should be, but for this to happen twice within two weeks? No excuse for that.
Not only could people Not wash their hands, but more importantly it means employees didn’t wash their hands either. This is a major health risk. Bathrooms should be checked regularly so that this problem NEVER happens. I for one will not be going back to this location and I hope the health department investigates and penalizes them for this serious problem.
The other problem with this location is the food is always put together very sloppy and sometimes not very hot.

Pros: It is an average Carl’s Jr.
Cons: Too many unbathed surfers stinking up the place. Not sure if the staff actually speaks English.
Overall not a bad visit, par for the course as far as fast food goes.
I would not recommend eating in for lunch as the place services the majority of the locals coming straight from the beach. Also, being the first place with drive thru on the 5N makes the drive thru crowded at lunch.

I agree. Great customer service! I had Oralia and she was super cool!

Slow and inaccurate service on a dead New Years Eve morning back at the end of 2011. I was repeatedly told to just finish the wrong burger with an offer of the correct side — had to ask twice for a new burger that still came up (still slightly) incorrect. Refugio the cashier also ignored and even stopped midway during my order, while the kitchen complained about their mistake.
Never coming back for a pit stop on a long trip from SoCal to NorCal. It’ll be a terrible place to eat when it’s even remotely busy.

Carls jr on every corner just like Starbucks. Carl’s Jr. is becoming a California landmark. Can’t beat the food or the prices!

Great customer service.
Clean bathrooms.
Big parking lot.
I will definitely be stopping by more often.

Convenient stop between the OC and SD. A great place to stop and get an iced tea for the drive. Service is a bit slow and the drive up window is hit or miss.
Other than that, a typical Carl’s that seems to cater to the surfing community.

Food is always sloppy. Buns are always flat and crushed. The carls jr off pico is a little better but the workers here really hate there job and don’t hide it. Also there’s always bums outside asking you for money or your food.

This Carl’s has a great location. Good place to stop during your road trip and take a breather. Decent bathrooms, and lots of room for 18 wheelers.
Only bad mark was today they messed up my order. Gave me wrong specialty burger.