Holden Kevin J & Associates

Kevin called me back the next day. Came to the house within 1 hour of the call and put a new heater in the following day. 3 days, beginning to end and I was shocked as to how fair his price was.
I was amazed by the quality of work that the installers preformed. Knew what they were doing and went to great lengths to seal duct air leaks. I felt the workers went above and beyond
what I expected.
Thank you Kevin. You are a joy to do business with.

I’ve left one other review on Unilocal,so obviously this is not something I like doing. However when I have such a horrible experience from somebody in the service industry and there is a platform to let others know about it, then I will take the time to do so.
Went to fire up our heater for the 1^st time this year and of course it was not working, in addition to this I wanted to install a Nest thermostat. I’ve used ACE Heating in the past with great success but their vmail was not accepting messages so I assumed they may be out of town so I asked a trusted friend who referred me to Kevin Holden.
I called Kevin on Tuesday of last week, told him I had an issue w/​my heater and wanted to install a Nest, he abruptly says, «I’m in the middle of an emergency and need to call you back» and hung up. I can understand the emergency but if you are going to answer the phone so rudely then maybe not pick up at all. With that I turned to Unilocal and called 5+ heating companies, all of which could not see me until the next week, it was cold, I was desperate so I called Kevin Holden back (he never did call me back). This time he was much nicer and said he could be at my house between 4:30−5pm on Wednesday.
Wednesday comes, I’m off picking my kids up from practice, I have a contractor at my house and tell him I’ll be home by 4:15p and if Kevin should arrive early, let him know to wait. Well, I show up at 4:15p, my contractor meets me in the driveway and says he showed up, was very rude and said he would not wait so he made the decision to let him in. At this time Kevin comes outside and says I’m already working and walks back down my hall. I introduce myself and he then turns and apologizes, says it’s been a rough day. I then proceed to tell him what the heater was doing, he cuts me off saying, «I know what I’m doing, I’ll figure it out»… Now I’m short with him and I tell him that I thought if he knew what I saw it could help diagnose the problem. He again apologizes and again tells me it’s been a long day. If I was not so desperate for heat I would have asked him to leave.
He diagnosis the problem and tells me the circuit board is blown which will cost me $ 350-​$ 450. Since it is an older heater it will take a day or two to get the part. He then says, «If it were my heater I would replace it and that will cost you $ 2,500 + $ 1,000 +/​-​because of all the new CA regulations, inspections etc. so basically $ 3,500 total». He said he’ll send me a quote by Saturday. As he left my house he again apologized, I told him it was ok, we all have bad days. With that said, he did not remember me calling the day before and him being so rude to me then too.
I finally reach my guy at ACE Heating Thursday morning, within an hour he has two guys at my house. They found a bad transformer, called a 3^rd guy who brought them the part. They fixed my heater, they had to get up into my attic to run new wires for the Nest, got everything working perfectly and were gone in 90 minutes for $ 250, yes, $ 250.
Now ACE did tell me my heater is from 1987 and is about 5 years past it’s life expectancy. So when it goes I’m am calling Greg and his team at ACE Heating and I suggest you do the same.
Oh by the way, that quote Kevin promised to my by Saturday never did come.

Out of 30 businesses that I contacted on a Friday that was technically a holiday (July 3^rd), Kevin was the ONLY one to answer the phone. Poor guy got tears from a pregnant and stressed out mama who was worried about her young son sleeping in a hot room for a long, hot weekend. He was so sweet about it and while he couldn’t come over to help, he was so kind to give me a referral to two other guys that may be working that holiday. One of those referrals worked out and it all had a happy ending. Kevin has great communication and is very professional. I highly recommend him!

Exceptional service. Called Kevin about a problem we were experiencing with our Nest thermostat — found him located on
as a certified installer. The 2 previous electricians we called were unable to locate the real problem, and even suggested we replace our furnace. Kevin fixed the issue within about 10 minutes. Very knowledgable and friendly. We need more Kevin’s in the world.

I do not write reviews, but Kevin Holden is exceptional, and I cannot recommend him more strongly for anyone who needs HVAC repairs or maintenance. I called Kevin at 9 am on a Saturday morning, and he fit me into his schedule same day. He was immediately able to troubleshoot and correct the problem: a blown fuse which had been improperly installed using an adapter by the original installer. (Our HVAC system is just over a year old.) Kevin showed me the problem, had the correct fuse on his truck, and had the HVAC working again within 20 minutes of his arrival. He was also extremely good-​natured about the difficult access to our equipment and took it entirely in stride.
Kevin also checked the filter, gave me recommendations on good filters and an easy to remember twice-​yearlt changing schedule. He also advised that AC units need annual cleaning and maintenance and added me to his list for this time next year.
Quality, competence, professional, well-​prepared, good-​natured and Nest-​certified (if you happen to have a Nest thermostat)!