Lowe’s Home Improvement

Out of all the Lowes on the Bay Area, this one has the best garden supplies.
There is a large garden supply area with lots of plants. Kentia palms 20 years old for $ 189.
Lots of bamboo. Ginko fern trees for $ 59.

lowe’s is a lowe’s. Just like Home depot.

30 minutes waiting for an associate to cut a piece of wood. I’m still waiting and nobody’s coming… seven or eight pages on the intercom… still nobody.
Who the French manages this place?

I’m having the worst experience in buying dishwasher ever! I was told somebody would be calling me within 2 bus days to schedule a measurement visit. Nobody call me until I called them 4 days later. The earliest they can schedule me was almost 1 week later. After that, I could not schedule installation right away. Because the measurement guy had another 2 business days to submit his report. When I called 2 days later to schedule the actual installation, I was told by Steve that he does not know where my folder is because Elmer was the one who took my order. And Elmer would not be in until 215pm. At that point, I said I want to talk to the store manager. Steve put me on hold and came back 10 min later, magically found my folder. He asked me to come to the store to sign an installation contract. OMG!!!

Huge disappointment. Lots of opportunities to shine all went away… Can’t image this place on Black Friday or a weekend. First, for a store this large, only 2 working motorized chairs. Called the other store in South SF to see if they had any available, and 2 employees couldn’t give directions from 101 to their store. Went inside to buy a refrigerator ~$ 2500. We waited & found a motorized chair & then waited in the appliance section. Imagine, a family cut in front of us (a WWII veteran in a wheel chair on oxygen). When I pointed it out to the clerk, he simply shrugged. After a request for more assistance, Victoria came by to ring up the fridge, only there were none in stock, one on the floor on hold. She needed assistance in that she was not trained for delivery/​appliances. Waited some more, then finally the assistant department manger, Juan, came to help. None in stock (Sterling database??). He went to the
web site: it was $ 200 more, and, he indicated that since it was not in the in-​store database, it was most likely that the refrigerator online was really out of stock, after awhile a a local store would call and indicate the refrigerator was not available. He indicated if I bought it online, I’d have to pay the $ 200 more. What a grand waste of time and energy. Can’t imagine what they’d do if there was a genuine problem.
We couldn’t get out of this store fast enough: I even had to move merchandise out of the aisles to get to the front door, in order to get the wheelchair through. Went to our local Home Depot, all the aisles were clear and a very nice gentleman helped us with our purchase, no waiting, and was really, really helpful. So long Lowe’s, we tried…

Worst service ever! I wish I can give –100 stars.
I placed an order for a refrigerator two months ago. After waiting for such a long time, I was told today that i have to wait for another month because of some mistakes. The man who called me made no apologies, and leave a number of the general customer service, where I need to wait on line for another 20 mins to complain. I will never shop in lowes again, ever!

We don’t live close to this Lowe’s location but the store supervisor, Juan, helped us out with an online order over the phone. It was a huge help! We’ll definitely be making more trips out to this store!

The worst employee’s. I was in the garden section and the employee tells my dad and I, the aisle is closed when there were other customers and employee’s looking at the bricks. The employee says, «oh we are helping other customers right now so this aisle is closed!» Um sure didn’t look closed with four customers and two employees. I made sure a manager was aware of the situation.

I like having the resource nearby, but it takes an hour to find what you are looking for. The biggest con for me is their hardware section. Specifically the screws, bolts and nuts. They don’t have 10% what a good hardware store has for selection. It is also un-​organized in an extreme way. I will build a forge and cast my own hardware before I waste my time there again.

Customer service stinks tonight there was a girl named Jen that helped me. She had the worst attitude. Sorry the line was out the door and there was nobody else in customer service but Jen and another lady. Some people should not be working with the public. Some people in there know what they’re talking about others have no clue.

Like that the store is huge and has a good variety… customer service sucks. No one around to help… exchanged a tank and the lady was so dry i need lotion… but she sure was happy to talk to the security gaurd. I wont go any further… lotion anyone?

the staff is a hit and miss in re knowledge, some are helpful, and some couldn’t care less.
my main concern is that i ordered something online for in-​store pick-​up. it defeats the purpose of this if I have to wait 45 minutes to pick up.

Gus in kitchens was great (5 stars) — very helpful and knowledgeable about counter tops, and I was excited for the installation of new counter tops and a sink.
The problem was with the plumbing contractor that Lowe’s chose, All Valley Plumbing. They were not easy to work with, unprofessional, and they blew a four-​hour appointment window by at least 2.5 hours and were not apologetic at all. I later read All Valley’s Unilocal reviews and then decided that I did not trust them in my home. I went back to Lowe’s the same day and got a refund from Asst. Mgr. Juan, who was apologetic, but told me that All Valley was the company that Lowe’s chooses to do business with– well, due to that poor contractor, Lowe’s lost a $ 3K job and will probably lose more in the future if they continue to contract with All Valley Plumbing.

Man the Manger that was working there tonight was rude and not knowledgeable of his products. I came in to buy some peal and seal which is a product commonly know as dynamat. I showed him the product on my phone and he says they have never carried the product but home depot does. Keep in mind I’m using a lowes Web site to show him. Then I walk around a bit and asked a sales associate and he was able to walk me to the item and help me right away. The young man in the lumber department tonight was on top of things I feel bad that you have a manager like that. Who would rather send someone away instead of asking for help or seeking further information

MINUTE KEY
don’t ask for any of lowe’s worker if you have any questions for this machine.
they would let you know a different costumer service department. and because they do not know what to do if you have any problems with this machine.

Thank you lowes for being so close to home… and for taking care of my home improvements = new refrigerator w/​ice maker, new blinds, flowers vegetables soil for my garden, paint, new washer, you are the best!!!
This is for the guy in the Blinds dpt. Just because I’m a girl please don’t talk to me like I’m stupid… your one word answers were just stupid… be nice give advice and being a lil more helpful will not hurt.
I’ll be back soon for more fun stuff!

Our fridge broke. I wanted to fix it because that’s how I grew up. My bf didn’t. He let me have my way and a week and a half later after the fridge guy cancelled last minute he said enough was enough. We went to Lowe’s because it was late, they were open and we needed a fridge before our kid got home the next day.
We were surprised at the large selection. I didn’t expect it. There were a lot of options and different price ranges plus they could order something specific if you wanted counter depth, etc.
Anyway we found a fridge we liked and moved forward with the purchase. The lady in the department was really nice and knowledgeable about refridgerators. I wish I remembered her name, she had really short hair.
The fridge came the next day and we were thrilled. Until it started making this terrible sound. Then we weren’t so thrilled. I called Lowe’s and was told they would send a service technician out. I said absolutely not they needed to bring a new fridge. I normally try to make the best of things as I’m environmentally conscious as much as possible but after spending $ 2300 on this fridge I wasn’t trying to start off with any issues.
They said no problem and scheduled time to exchange at our home only they sent a service/​delivery guy who didn’t know what was going on. This made me unhappy. I called the store and asked for the manager honestly thinking I was going to have to chase him and make him exchange my fridge. I was really dreading the whole situation.
John answered on the second ring. He was super nice, very helpful and seriously, he turned what was kind of a crappy situation into a much better one in literally a matter of minutes. Relief is the word I would describe. It’s nice to experience a large company doing what they should do, take care of their customers. I expected the refrigerator to be replaced and so did John. Imagine my surprise when he called me back when he said he would and with a solution. They would swap out my fridge literally in two days and only because it was still working so I wasn’t inconvenienced.
I really appreciate the service I received from John and the nice lady in Appliances. Keep up the great work.

Worst customer service, by a store manager no less!!!
John it’s amazing you manage anything let alone a staff and store of this size. I would however, like to thank you because after I complained about you and the product I bought, and another store had to fix your mess, I got exactly what I wanted — at no additional charge!!!
I had a problem with the washer AND dryer I purchased. John never took the time to listen to me or my problem. He just kept repeating call 1800bestbuy, call 1800bestbuy, call 1800bestbuy.
Well I did John. Not only about the items, but about you! Thanks!

Went there at 10:30 am on a Saturday morning and they had one check stand open, unless you wanted self check. Needed a propane exchange so i had to wait 20 minutes.
Totally ridiculous. I wont be back

I prefer this location instead of Home Depot in Colma. The customer service is nice and helpful, unlike Home Depot. The building is clean. The selection of the plants is healthy and strong. We really like coming here. We also take advantage of our move-​in coupons for 10% off so that’s a perk.
Sometimes it can take awhile to get someone on the phone, but I usually don’t need to call them for much.
We tend to shop in the hardware, lighting, tools, nursery, cleaning, yard and nursery areas so I can’t speak for the other departments.