Quest Diagnostics

My review is the email I have sent to Quest directly.
On February 5^th as I sat with my husband waiting for a 3^rd cycle of chemo I got angrier by the minute. Our appointment was for 10:00 a.m. the treatment is a 3 hours process. As 12:30 rolled around I started to write because it is the fault of Quest that we cannot receive treatment. This is due to the incompetence of the staff at 2150 N. Waterman Ave.
We went in for blood work on the day chemo started to have our baseline established. We brought with us our standing orders. These were written for LabCorp which use to be our provider. The lady at the desk of Quest had called Loma Linda University and had our new orders, which are standing sent with the proper title. It was on this day that they were submitted by fax and the directions were complete and clear as to our needs. I know this or the blood draw on that day would not have been performed properly. We rely on the training, education and compassion of Quest to do what is requested properly. We have now had the displeasure of visiting your office 3 times.
Our 1^st visit January 22, 2016 it was extremely busy. We waited for about an hour. However my husband felt ill so we made an appointment for the following Monday. While we waited though we got to witness how rude the office lady was to other patience’s. Along with the playtime she was having with the only other person working.
When we made it for our 2^nd trip it was the same. A lot of playing around among the staff hollering from the front of the office to the back. As well as just inappropriate rudeness to patience which no one deserves.
This brings us to our February 5^th visit with our standing orders already firmly in your system. Yet, somehow only half of the orders were done. The critical part of our needs were not done. I would think when our orders were brought up on your system you would see all of the orders that were needed so we could proceed with chemo. I suspect though that since your staff were again giggling and hollering from the front of the office to the back they were more focused on their play time rather than their patience. This is now at our expense and not acceptable.
We are dealing with cancer for God sake running on a cycle of 3 treatments. Today being our 3^rd which is supposed to include the ever so important targeted drug! Which so far we are not getting because our orders were not done properly.
Our oncology nurses at Loma Linda University had to call Quest to remedy this situation and figure out why Quest could not handle this simple request of blood and urine which is their business. However the blame was firmly placed on us and Loma Linda University for not sending complete orders. Which is absolutely insulting and a flat out lie. Since Quest seemed to get it right on the 1^st draw, how could they possibly do that if they did not have the proper orders in its entirety? Unacceptable. Meanwhile three hours later, Loma Linda University, decided that treatment was far too important and drew blood so we could have treatment. I expect Quest to pay for this as it is your mistake due to the lack of diligence in treatment on your part.
I will add that while I did not see staff being flat out rude the 3^rd time they were less than pleasant again to other patience. People do not need this when they do not feel well or are in need of these services. If your staff would rather play why are they there? Who takes a job in the medical industry and has no compassion for those they care for? Shame on your lack of management and inability to be professional. Less play more work. Unilocal reviews for this location are bad as well and I suspect the rude clerk spoken of on Unilocal is the one I am witnessing. God forbid whoever gets this message have to use your services as this office it is full of clowns who do not take the care of their sick patience seriously. We will now go out of our way to use another Quest as we cannot trust those who have no care but for themselves. We have four words of advice for you, «Hire an office manager!»

This place is ok and I have been here a few times. The service is def not top notch as it may seem that staff may dislike their jobs — under paid or don’t like their career? You have to make them laugh/​smile or they’re real serious. The office is nice, clean, and bright as the company remodeled it a few years ago so its way better than before (dark and cold). With no appoint I am usually in and out within 30 min with a 10 people ahead of me. I still go so its not bad– its ok.