Mountainside Village

The looks and grounds are nice looking but the problems dont start until you move in. Countless fumigation for roaches and they still always came back (disgusting). Everytime i called for them to fix the garbage disposal they told me «it works» when it had never worked since i moved in. They told me «its the quiet kind» so that id stop asking them to repair it so when i left the sink was disgusting from them never fixing the disposal. The office staff are liars and too unorganized to keep track of anything, Including fumigation. They told me i would be upstairs and when i got the keys it was downstairs but that was my fault for accepting their lies. Once they even told me my place had been fumigated and it was clear no one had even stepped foot into my place (i had ADT so i was able to track if the door opened or closed). My car got towed the first week of living there, the tub was disgusting and they tried to blame me (takes much longer than a year lease to destroy a tub), just overall one of the worst experiences ive ever had. Definitely affordable but NOT WORTH IT.

Do not move here, unless you don’t mind your car getting stolen or having carbon monoxide in your apartment (with management claiming they fixed the issue, and the alarm beeping off again notifying you that the carbon monoxide is still present in the apartment). Oh yeah and very unprofessional staff! Sunrise apartments (down the street) is safer, cleaner, and staff are nice and actually care for their property and tenants.

The maintenance guys always repair everything, and are very professional. The pool is always very clean, it’s a safe environment here. My biggest issue in my year lease; that will be ending soon in August 2015, is that I have had roaches for about 7 months. They have fumigated over 15 times and it has helped, at first it was so extreme I couldn’t believe it. I suggest before moving in get an extreme fumigation, at least they don’t charge for fumigation.
Sadly management doesn’t respect young students because they might not take you serious. I will not renew my lease for the roach problem I have had. Also the poor management for not being kind, patient or informative. They never ever returned my calls or had a concrete answer to my questions. When you live somewhere you need good management for any problems. They weren’t approachable.

I have been a tenant of this apartment complex for 7 months and I couldn’t be happier. Management is always so friendly, Patty is always very helpful and attentive with any issues I have. The upgraded apartments are the cheapest and nicest in this area. Grass and pool always clean.

Please if you are looking for a place to stay I am currently a tenant at the location and I advice anyone not to move in to these apartments. This place definitely deserves a ZERO!!! but its not an option. The ladies in the office are incompetent when I moved in they explained to me that the rent was one set price which was really astronomical for the area its San Bernardino «Please»!!! Received my first statement and they fell to tell me that I would be charged for water, sewage and trash and a fee for pest control each month. When confronted in the office the lady stated that if I owned a house I would be paying for these things, well look around mama this is an apartment complex not even a condo. The Complex is infested with ROACHES. I have never lived anywhere where I am fighting bugs and they only do service calls on Mondays but yet you pay a fee each month for pest control where are they spraying around the trashcans. (They supplied my unit with a Refrigerator and that’s infested with ROACHES. I’m not finished yet they have assigned parking and no one utilizes the car ports therefore parking is limited but if you don’t have a pass in your window for your car or visitors car they have a company named Arrowhead Towing that prowl the parking lots at night like scavengers with flash lights pretending to be cops. They tow your car and there is a $ 360 fee for less than 24 hours plus you have to drive all the way up in the mountains to Crestline to recover your vehicle. Mind you if you have no way of getting there your incurring additional fees plus lost wages and the complex is inconsiderate of these charges and the inconveniences they have incurred on you and your family. The policy is backwards they place a pink violation paper on your vehicle stating the so– called violation but you don’t get a warning or see the paper until you recover your car and have paid all the unnecessary fees. Its as though the office is working against you on every level. There are no parking spots reserved for visitors so good luck the manager can care less. The biggest thing is that they have a so-​call security guard that is in the complex at night and he works with the tow truck company to get vehicles towed away but he allows transients to enter into the complex that is gated for security purposes and allows them to rummage through the tenants trash for cans and read their trashed mail. They enter the complex at all times throughout the day while the office staff is on property they will even utilize tenants parking spaces with their vehicles in order to go through the trash cans. last but not least they don’t except money orders for your rent only cashier checks oh… but they offer an online portal for payment that charges you an additional $ 28 dollars to process your payments with a check or credit card. Bye pass this place or this will be the biggest mistake you’ve made all year!!!

My daughter and I went to Mountainside on July 30^th to look for an apartment. We saw the leasing agent (manager?) at 12:15pm. Very rude! Worst customer relationship ever! Wish I’ve asked for her name. Message me if you want more info. I visited the office once on ⁷⁄₃₀ and never went back.
I took my daughter to sunrise apartments instead. Jennifer and Maria at sunrise are wonderful!!! My daughter is now on a 12 month lease with Sunrise.

I don’t even live here, but I had a horrible experience with trying to tour the apartment. I had set an appointment to view the 2BR apartment with Yolanda. I arrived with my boyfriend about 15 minutes early and went immediately into the office. Yolanda was with a current tenant, which is fine, but we were standing in the office for 10 minutes before she even acknowledged us. We sat down and she went on with gathering our information and explained to us that she was waiting for maintenance to return the keys for the show unit. While we waited, two gentlemen walked in looking for apartments. She began addressing their needs and invited them on the tour with us. I was taken back by this, mostly because I felt that she needed to ask US if it was ok for the other prospects to come with. At this point, I looked at my boyfriend and whispered to him that I didn’t feel comfortable with this. But he shrugged his shoulders and we continued to wait for the keys. About 2 minutes later, another gentlemen walked in, looking for an apartment as well and she invited him on our tour too! I was seriously blown away by this. So I told my boyfriend that I wanted to leave and he agreed with me. I told Yolanda that we were just gonna go because we didn’t feel comfortable viewing an apartment with 3 other people we didn’t know. She tried to salvage the appointment by telling us to wait and she could have the manager show us the apartment, but it was really too late. My boyfriend continued to tell her that we made an appointment with her with the understanding that we would get the courtesy of viewing an apartment by ourselves. When I asked for my ID back, she continued to try and salvage the appointment and wouldn’t give it to me until I had asked her another 4 times. Finally we left. The thing that baffles me the most about this experience is that Yolanda was rude and unapologetic the whole way through.
I myself am a leasing agent/​customer service rep. for a community in Redlands, so I know how touring an apartment should be.
I wish I had a chance to actually view the apartment, but if this experience was any indication of how it would be living there, I would not take that chance.

Horrific Hell of a Place, Renters Beware!
I went to the University and came across this place. I stopped by to look at the apartment, but saw a sign, «Back by 4:00p.m.» I left and came back at 4:00p.m. A woman Yolanda returned and said, «I went to take my lunch at 2:30p.m.» She was rude and hostile. There were 3 students signing her lease that took 1−½ hours to complete. Yolanda said to me, «You are next.» By the time she completed signing the lease, there were other 9 tenants came in the office. Yolanda determined to finish the 9 tenants who came in after me; she lied that I was next. She abused my time and put me after the 9 different tenants. By then, the sky turned dark. When she showed me the vacant apartment, I could not see a thing. Yolanda said, «The lights automatically shut off at 5:00p.m.» Why didn’t she tell me earlier, I could have left. I lost 2 hours, distressed, betrayed, and deceived by Yolanda and experienced hell at Mountainside Village. I notified its owner Alliance Residential Management Co. If the owner ever cares, it would not be rated ONE 1-​Star by its own renters. I totally agree with the previous reviews of this hell of a place. DON’T rent at Mountainside Village, you are throwing money away and will be so disgusted!

Worst apartment complex ever! I don’t live here but my boyfriend does and he has had nothing but problems. He is overcharged on his rent every month, there are insect problems (he has had his apartment sprayed numerous times to no avail) and most recently his car was towed from his own parking spot! He has asked (multiple times) for certain things in the apartment to be fixed and nothing has been done. If I could give this complex zero stars, trust me I would.