Yellow Cab

if you like to wait two hours for a taxi to show up, definitely call Yellow Cab!

Absolutely terrible!
Got a yellow cab ride back from downtown San Antonio back to my hotel and accidently left my cell phone in the cab. The cab driver came back and with my cellphone and I asked how much. He said whatever I thought was fair, so I gave him about $ 24 cash, which is about what my cab ride from downtown was excluding the tip we gave him. He they began to complain that it wasn’t fair and that I should give him more money. On top of that, he said he saw my phone on his dash as I walked out of the cab into the hotel. You can’t tell me the guy couldn’t take 30 seconds to get out of his cab and tell me I left my cell phone! Completely unacceptable service! He kept complaining and I ended up giving him another $ 20 from my card and he left.
Whether your from out of town or a local, I highly discourage anyone from riding a yellow cab. As a Lyft and Über driver myself, I have had passengers leave their cellphones and other belongings in my car. I would keep their lost device secure, charged, and notified Lyft or Über, or even the passenger themselves if possible. Never have I charged a passenger to return an device to them and I would be flexible with their schedule and work something out to return their belongings to them. Again I don’t wish that on anyone, even my worst enemies. Ride a Lyft or and Über and ditch the cab. Your driver will much more friendly and welcoming and will go out of their way to be of assistance. Cab drivers are just a bunch of angry, disgruntled, errogant, people who have nothing better to do than take advantage of those they service, all without a guilty conscience. These are soulless people who are out to take advantage of you at any given time and should not be trusted whatsoever!

Based on a sample size of one, I did not see a reason to rate them poorly as many others have here. Looking for options other than the (really) low rated Go Shuttle, I came across «Towne Cars San Antonio» and gave them a call to check the rate to drive my wife and I from a riverwalk hotel to the airport. The price they gave me was cheaper than the shuttle, and less than half the cost of the car service we used previously. So we scheduled a pickup for the next afternoon. The driver arrived on time, and they gave us a call two minutes ahead to let us know.
It turns out that Towne Cars SA and Yellow Cab SA are actually the same company — interestingly, their website talks about how they are better than a cab service… hmmm. Anyway, a yellow cab picked us up. The driver was friendly enough, not overly chatty, and got us to the airport quickly and efficiently. No problem with this trip.

Made a reservation 2 days ahead of time for a 430 am ride to SAT…
They never showed.
Luckily an Über driver was still awake.

READ THE REVIEWS FIRST!!! If I had, I’d never have called. It was a fiasco. 30 minutes late for a twice confirmed pickup time at Randolph AFB and the driver they sent couldn’t get on base. After the mile walk with luggage from my building to the gate, I was about 45 minutes late on the start of my trip to the airport. Definitely not a way to increase your customer satisfaction. Find another ride!!!

I had a time call scheduled to the airport that never showed up. When I called the operator, they said they were waiting on a cab to pick up my request. When I inquired about the time frame since I was already late for my flight, they hung up on me. I almost missed my flight. Very unprofessional and reliability is close to null.

We gave the company another chance, after talking to someone in the company about how to get service. Turns out it didn’t help. Waiting three hours yesterday, and two today out in the heat after rescheduling dialysis. Both times I was told they were calling individual drivers to get someone to take us an hour or an hour and a half before it was too late. When you have to rely on a friend to drive thirty minutes across town to take you to dialysis you have to be at in twenty minutes and its more likely than the cab company you called two hours in advance, you know there’s a problem.

Every time i have to use yellow cab it feels weird. They use antique chrysler and crown vics that always rattle and have screeching noises. You feel like in a 1980’s cab scene in a movie. Im only giving two stars because at least they are on time for pre scheduled pickups. Its so sad über and lyft are gone since it just gave cab companies an excuse to continue being mediocre. I hope yellow cab steps up the game with a better fleet, friendlier drivers, and a more professional service. Über please come back!!!
Update: as of today 12÷16÷15 i almost missed my flight because they sent me a car instead of a van that i had prebooked. Uberxl saved the day.

One of the better taxi rides I have ever had. He came quickly and it was cheaper than expected. I think I got lucky with a good driver.

DONT USE THEM FOR ANYTHING! I called for a cab, the very rude guy told me it would take 20 mins and that the driver would call. I waited a little less than 20 mins and called back. Spoke with the same person who then decided to scold me that i didn’t wait long enough. Im from LA and use Über constantly. I love them! I told the rude fellow that this is why Über will win in this city. He then became even more rude and said, «good luck finding a ride home» and immediately hung up on me.
I then just called the Über driver from the night before who gave me his number and he was there in less than 5 mins. He was kind, respectful and I gave that guy a $ 20 tip! I wish it were more. If you need a ride in this city just set your location outside of the city then contact the driver. It may cost a little more but you will be treated better, get much better service and your money will go to someone who has a great work ethic. Yellow Cab you are a dinosaur on your way out. You can bite and claw all you want but the free market will prevail. Welcome to capitalism!

I give them no stars. (I couldn’t post without giving them a star) My quadriplegic boyfriend called around NOON to schedule a pick up at midnight that same night for a wheelchair accessible taxi. Midnight rolls around and NO taxi. We call and they tell us they do not have any on the road and they are trying to find one. You’ve got to be kidding me I ask? Why does he call to schedule pick up and you don’t have any on the road? I will never use or recommend this company ever again!

I hate that the city banned über. This is the third time this month I have used yellow cab. They never seem to be able to find my apartment and park a nautical mile away and ask that I walk to them. Which is great because when I ask to be taken some where I guess anywhere within four blocks counts. Two of those three times I have had drivers attempt to force me to pay cash by telling me to go to an atm. Even after I pointed out the customer rights to pay with card posted in their window, they still stated that their card machine is broken. Only when I threatened card or no pay did their card machines focal get fixed. Yellow cab provides a below average service, with longer wait times, worse customer service and their app is a joke. Bring back über!!!

I WILL NEVER USE THIS COMPANY AGAIN! i booked a ride online 5 hours before i needed the ride. i travel a lot and i always see the shuttles arrive early so when i didn’t see the cab at the time i requested i went online to see that the status of my ride was «pending» i called to make sure they were on their way. i talked to the operator who transferred me to dispatch but no one answered. i waited 10 minutes (10 minutes after the scheduled pick up time) and the operator said «oh they are late». duh that’s why i’m calling. again the operator transferred me to dispatch and again no one answered. REALLY!!! i cancelled the cab service online and made 2 trips to the airport to drop off my family. luckily i had a plan B and my family made their flights. like another Unilocaler said i can’t wait until über comes to town.

DO NOT USE YELLOW CAB!!! Yellow Cab is a joke in San Antonio. They get rid of UBER (which I despise), but at least they know what the hell they’re doing. Since the city kicked out UBER, YC should’ve stepped their game up, but didn’t. I download the YC app and it’s kinda complicated to use. Then they have a «estimated» price button. C’mon, you should give us the «real» price on the app. Always expect to pay a few dollars more than what’s estimated on the app. Then, when the cab comes for you, they ask you where you’re going? I told the driver it’s on your iPad screen. Then, he touches the meter button and gets his smartphone out of his pocket and places the address in it and it takes him a minute for it. REALLY?! Your smartphone should be on your dash like Lyfy & Über. I told the driver I’m not paying the extra money for the time wasted on looking for the address that is provided on the screen. What a joke. Then the driver drives really really slow all three times I got the cab. Anyway, DO NOT USE YELLOW CAB!!! They’re a joke and will not be as good as any of the car services across this nation of ours. They need to step up or step away and let the others in. Cheers!

Wayne is a fabulous cabbie and took care of us & saved the night for us last night! We also had Lily the other night and she was wonderful!

Tried to do the right by taking fiesta safe ride. No problem getting to oyster bake, but trying to get a cab home? Used the hail a cab app, tried calling 3 times with no answer, asked for assistance in getting cab from several police officers and still no cab. Thanks yellow cab… not so much

I am ready to pull my hair out and have a complete «sweet 16» moment. Ever since the city decided to pull out Über and Lyft here in San Antonio, this has been a nightmare.
May I add that it hasn’t even been a week since this was implemented. To the city of San Antonio, I don’t understand how you couldn’t jump on board to have them here in the city like any other major city.
I have been waiting for the past 45 minutes and still counting, as I’m typing this. I genuinely should’ve walked to my destination as I would’ve made it already. Thankfully the only thing keeping me sane is the fact that I’m at FreeTail’s Brewing Spot on S Presa (that review will come up in the future, it’s amazing!). I was quoted a quick ten minutes and told my cab would arrive.
As a courtesy I waited an additional fifteen minutes from my arrival time because this is San Antonio and you never know what can happen. Any San Antonian knows downtown can be a little hectic, especially during Fiesta/​First Friday season.
Once the timeframe had passed I decided to call Yellow Cab again and guess what… apparently my order was never inputed! What in the world do you mean?! I spent about ten minutes alone waiting for your «Oregon Trail» speed of grabbing my information and verifying my location.
«No I don’t know if this is by I37 or cherry street, there’s a reason why I’m calling you as I don’t know this area.»
Would you expect a tourist to know where they are? I think not. I may live here but I don’t always know my sense of direction, ask anyone who knows me as they can confirm this statement.
Well after I had to spend another five minutes providing my information the second time, I was told by the operator that hopefully my order gets placed through and everything works out.
Are you serious?
Since when did a service based company decide playing Russian Roulette especially one like Yellow Cab.
It’s amazing how after this city lost services like Über/​Lyft, this taxi company wouldn’t be able to get their act together.
I’m extremely disappointed by this situation and the way it’s being handled. Time is money and I don’t appreciate being treated like «just another number».
Beware everyone don’t waste your time or energy on this company…

Avoid at all cost. I called the evening before my pick up and requested to be picked up promptly at 8am. At 8:15am no cab at shown up. I called the operator and was put on hold for 8 mins and was then hung up on. The driver finally arrived at 8:35am. I told him to piss off and took an Über. Don’t waste your money on Yellow Cab.

Yellow Cab, your time has come.
Über and Lyft are coming for you.
It’s no wonder why.
Poor service. High fares. Surely cab drivers. Weird minimums and surcharges. Long routes to drive up fares.
I don’t understand how they come up with their fares. They tack on charges and minimums at the end. I wasn’t happy with the fact that the cab driver was arguing with me on how to get to my house. Oh, I just live there and don’t know how to get there. His way was «shorter.» Yea, buddy.
My mother took them and the cab driver sneered at her when she tipped them. These guys are punks.
Good riddance, and use Lyft!

BEWARE! My wife and I live 5 miles North of the city. My wife needed to go to Walgreens 2 miles North of us and called for a Yellow Cab. The driver calls to confirm the address. My wife had to give him the instructions 3 times on how to dial our apt. # so we could open the gates. When the driver gets here he follows the instructions and we buzz him through the gates. My wife then goes outside to wait. He then calls back two minutes later asks me to buzz him in and I heard the gates opening. At that point I should have known there would be a problem. After waiting 10 minutes, my wife starts walking to the front from our apt. in the back of the complex. It’s not complicated. It’s one big circle. My wife gets to the front and he is sitting at the dial box still. My wife gets to the cab and asks why he didn’t come through the gate. He claims he was scared (LAZY and a COWARD) My wife tells him she needs to go to Walgreens. When she tells him it’s the Walgreens 2 miles North and not closer to San Antonio he starts to scream and yell at her, telling her she had wasted his time coming out this far (5 miles?) He tears out of the complex and continues to scream at her. My wife then asked if all this was being recorded and pointed at the camera lens. He then turns off the meter and continues towards Walgreens while yelling at her. My wife then asked for him to pull over and let her out. He said No. My wife sobbing at this point grabs her phone to call me and asked for him to pull over a second time. He then gets more upset and tells her «all you Americans do is complain» My wife tried calming him by telling him we always give a good tip. He speeds into Walgreens and tells her to pay the $ 6 dollar fare and get out. My wife hands him a $ 10 dollar bill and he speeds off without giving her the change (THIEF). My wife calls me sobbing and tells me she called Yellow cab for another taxi. I called Yellow Cab to find out why they would let a taxi driver like this guy represent Yellow Cab? I’m told a taxi is 5 miles away and already had been dispatched to pick my wife up. I’m told an investigation would be launched and given a call back w/​in 5 days. I called my wife back and told her It would be taken care of and to quit crying. The Walgreens Mngr was GREAT and stood by my wife to help her out. After 50 minutes another taxi showed up driven by another person from the Middle East. My wife gets in the taxi and asks when he had been dispatched to see if the Co. had dispatched when they said they did. He claimed it took him 50 minutes to go 5 miles (no traffic, 5 miles) As my wife is giving him the address he gets a call and begins to speak to the person in his language (RUDE). When they get back to the complex my wife asked if they record their fares and he said they record everything when the cab is in service. With the $ 6 dollar fare my wife tipped an extra $ 10 dollars. That previous «COWARD» with our standard $ 20 dollar tip would’ve made over 30 dollars for a half hour trip. When my wife came in of course she begins sobbing again. So I ask this. At what point does Yellow Cab realize they have a problem? All you have to do is read the comments. I would advise anyone that has a Female loved one, DON’T let them use Yellow Cab, unless they want to be berated by a Middle Easterner and told how «we» Americans do nothing but complain. They let COWARDS from the Middle East that don’t like Americans be the face of their company. They let COWARDS, LIARS, and THIEVES talk down to women but wouldn’t have the cojones to stand up to a REAL man! We were told by a supervisor a couple hours afterwards that the driver had been taken off rotation and there was enough from the in car camera to launch an investigation. 30 minutes later a Female mngr called said she, some other mngers and the driver were in the room and the driver was calling my wife a LIAR and that she had to stand behind their drivers. So my wife stated «you haven’t even looked at the video» have you? And she said No! That speaks volumes! So basically it’s ok by their standards to let a SCUMBAG, COWARD, LIAR, and THIEF terrorize more Women in their vehicles!
US Marine Corps Veteran