Wills Computer Repair

I’m just confused and frustrated that this place is still open. Maya Hamill, complete idiot when it comes to computers and just a waste of a human. No customer service skills, she is never in the office, and when she is there, she’s all over the place and talks like you’re wasting her time and her time is more valuable than yours.
This culebra location also looks ghetto. She has stupid black curtains right in the front of the store to block off the area and when you see the back of the store, computer pieces and parts just scattered in all the offices.
A simple virus removal took 5 days to do. WTF? I didn’t like the job and took it somewhere else and they had it done the next day.
Avoid this place at all costs.

I dunno what these clowns posting 1 star reviews is all about, my experience was extremely pleasant. The guy’s review on here about a printer driver sounds inflated and bogus. The way he speaks about programs, and behaviors of programs, makes me wonder why he would take his contaminated, porn-​surfed computer to a repair shop to update a simple printer driver. I hope Will and Maya sanitized their hands and counter after handling his computer, if you know what I mean.
My experience for both times I have been here was great. I brought my computer in with a windows 8 crash, the technician listened to what my problem was, didn’t try to upsell me on anything, she captured all of my data at a fee that was almost too cheap to believe. When I said I wanted to take my computer home to work on it myself, she didn’t try to scare me with «virus» threats or «possible bad hard drive sectors», she just handed it to me, smiled, and genuinely wished me luck.
I spent a good bit if time listening to the conversations between the technicians and the leaders behind the walls while I was there, and what I take away from this place is:
#1 a genuine concern for things to be fixed
#2 orderly and efficient flow
#3 happy technicians (happy techs make less mistakes)
#4 honesty
Other points if interest:
One of the owners is ex ARMY (so his integrity and work ethic is generally higher than the average buffoon with a screwdriver)
You get a receipt with everything you turn in, so when you return to pick it up, you can prove it. Also, all of my peripherals were labeled with my name and phone # in case they misplaced it.

Dont take your iphone here to get it replaced. my husband took my phone to get it replaced. After he dropped it off and they took the screen off he called my husband to tell him the home button wasnt working. It was when we dropped it off. My husband didnt tell me this until he gave me my phone back the next day. My two year old dropped off a weeks later and I thought the software was broken. A month later I took the phone back to replace the screen and they said they wouldnt fix the home button they broke. I spoke to two managers, mya and will, who implied I broke it.
Bottom line think twice before dealing with people who wont own up to their own work mistakes. In this case, not once did they offer to check with the person who original who worked on the phone. They couldnt even find our original order in the computer and we were their july 7^th.
If you want to only pay for the screen repair and none of their errors-​go somewhere else
The air conditioner was out yesterday also making it difficult to even talk to someone. I guess thats why they need to collect extra fees.
Just read other review., this looks like how they do business buyer beware

Don’t go here. My mother called them about a printer driver issue, and somehow it blew up into a «virus» that was «very deep into the computer» and causing issues. Only thing is, there was never any issues whatsoever and the call was about a printer, not a virus. Turns out, the «virus» was a file identified by MalwareBytes (which is free, btw) as «Trojan.Agent» — or in other words, a generic identification for a *possibly* suspicious file. The folder the trojan was in was conveniently located directly on the root of the C drive, in a single folder, and no other files were «infected.» Wow. Difficult removal, for sure.
When I asked exactly what the problem was, I was told there were many «hidden files» and «hidden DLLs» that were «not by Microsoft.» Yea, because hidden files automatically means virus. He also said there were browser hijacks because some search settings were pointed to blank results — which occurs when you reset a browser using a program such as BrightFort’s SpywareBlaster, a trusted company and program that installs a blacklist of websites and allows you to recover hijacked search engines, among other things. SpywareBlaster and Microsoft Security Essentials were both uninstalled in favor of a free version of Avast. I do not feel that was necessary at all. There is also an entire folder called «ProgramData» left behind with half-​assed-​uninstalled security tools inside. The folder cannot be deleted because there is a dependency for Avast inside. There is no excuse to leave behind partially-​uninstalled programs in a custom installation directory.
The computer was practically like new, and had never experienced any infections of any kind. MalwareBytes, another highly trusted program, and Microsoft Security Essentials (now Windows Defender) never showed an infection of any kind in the entire life of the computer. I completely feel the mysterious folder the «infection» was found in was planted. Of course I have no way to prove this because MalwareBytes was uninstalled in what I believe to have been an attempt to clear the log file. The log was intact though, and showed the folder the «trojan» was in, which was something extremely obvious such as «C:\Strange Folder Here» — which it might as well have been named because it was so blatant.
When all is said and done, the entire problem could have been solved in a minute by simply clearing a stuck job in the print queue. The entire process was extremely overly complicated for no reason. I do not feel a $ 75 fee for running a scan with a free tool and clicking «remove» was justified in any way whatsoever. I also do not feel a $ 40 in-​home repair fee was necessary, as the computer wasn’t really fixed in home and spent 3 days in the shop while it was «scanned» over and over (many logs left behind showed 0 results on multiple scans).
When all is said and done, I feel my mother got ripped by all-​too-​common scare tactics which are quick to diagnose every problem as a «virus.» Your mileage may vary. — P.S. — There’s never an excuse to dose your own ratings with a 5-​star review that tells your customers that they are wrong. Disgusting.

Worst costumer service I’ve ever encountered in electronics repair. I had to call them several times to check on status of repair, because they said they would call me but never did! So a «24 to 48» hour free repair analysis ended up taking them over a week, and they concluded they were unable to repair my PS3 (YLOD). So of course they said they’d call me when my system would be ready for pick but I never received that call either. So I called them the after they said they call and was pretty upset and they finally gave me my system back. Don’t waste your time with these would be experts.