Westerberg Matthew-Ivy Lane Dentistry

My kids and I go here. They are very friendly they see you in awesome time they don’t have you sit forever and and they are not rough on your mouth

I’m generally not a big fan of dental work, but Ivy Lane Dentistry does everything they can to make the experience positive. The staff is friendly and efficient, the wait times are short, the atmosphere is calming, and Doc Westerberg is outstanding!

What can I say?! An office manager and dentist with NO ethical standards and disregard for their clients. My family of 4 have been going to Ivy Lane for 5 – 6 years. My father was military, I went to Cole, so of course, we were seen across the street!
Fast forward to the summer. I am a college student with Tricare Young Adult Prime. Dr Westerberg extracted all four of my wisdom teeth and I opted for the sedative. The procedure went very smoothly.
Here is the trouble, the office charged Tricare $ 1400. Of course right? Why not charge an insurance company the full of amount possible? I paid the out of pocket expense of $ 500. To my unfortunate knowledge, I lost my dental coverage because of my age. My balance was around 900. I had asked if there was anyway possible that I could get a discount for paying all cash for the remaining balance. The office manager only offered my 5%. 5%!!! The average cost for a single tooth extraction is 150 per tooth. That’s a 600 procedure. I was charged $ 350 per tooth.
I explained to the office manager that I was a unemployed college student in my senior year, my father just had a heart attack, can not work, and just retired after serving 23 years in the army. .. basically that I am a broke college student with a copious amount of student loans. I told her that my family and I had been loyal customers and that I needed honest help because the money would come from my account for school books. The most Westerberg was willing to discount me was 10%. .. .and that was off the balance I already had, NOT the total amount charged to the INSURANCE COMPANY.
It just really frustrates me that a dentist office would treat a loyal patient that way. A doctor has the option to not charge anything or offer work at a discount! Insurance companies have corrupted America and the hearts of practitioners and this a prime example.
If you get the chance to read this, I hope the office staff knows that they not only lost a loyal customer, but also a family, and a copious amounts of potential clients. Trust me, I am in PR and I definitely know how the market operates. And, if you are considering getting work here, I do not have the right to criticize the work of Dr. Westerberg and his staff, but his ability to uphold any ethical standard and sympathy for his patients.

Amazing staff. They make sure you are all set before you head out the door. Dr. Westerberg and his wife are amazing.

I recently started being seen and I ‘m very happy w their service and how welcoming n nice the whole team is .(:

Expert staff (husband and wife team) that took the time to listen carefully to my concerns and past issues. They’re also extremely reasonably priced. Best dentist I’ve dealt with in FL, TX, NM, and CO!
Highly Recommended!

The staff and dentist are very accommodating to my very tight schedule. Clean office and cozy office is alway nice to visit. Today there were able to fit me in on a wall in basis! They accept my tricare and delta.