The Imaging Center At Tni

This review IS FOR STRIC:
Here with Grandma who needs many X-​Rays due to a fall. we walked on at 3:30 and were greeted with hot coffee and doughnuts plus Easter chocolates. A big plus for us who haven’t had time for lunch today trying to get to our appointments. The waiting area is clean and comfortable, and so far all the staff, Linda, Aundria, Rose and Tara greeted us us with smiles and like I said, coffee and doughnuts, two of Grandma’s favorite things.
We waits less than 10 minutes and they even helped me wheel Grandma in to the very large and cozy X-​ray room. I say cozy because there was an additional person inside to help since I had to step out. I’m still here as I write this review.
It is now 3:55 and we are DONE! What a pleasant experience. I will make sure to come to this STRIC location for our family’s future needs.

This review is about the first-​floor hospital in processing department and not the fantastic service we got on the second floor from the folks who drew blood and from the staff in the STRIC office where my wife got her X-​ray.
My wife was diagnosed with a very serious medical issue (think Pink…). Our doctor/​surgeon told us to hustle over to TNI to get this blood and x-​ray work done before they closed. TNI is about 3 blocks from our doctor’s office.
The signage tells you that TNI is on the 3^rd floor so we drove around the parking garage until we got to the third floor which also, conveniently, had the skywalk. We parked and made our way via the skywalk to the main building. Directly in front of us was STRIC, which our doctor had told us is where we needed to go.
Upon entering and handing over our paperwork, we were instructed to hurry down to the first floor to check in. We got on the elevator and headed down. The door to this department was locked. The staff saw us and came over. They informed us that they were closed and we would have to come back. I stated that the folks upstairs told us to hurry down. She said she’d make a call. She did make a «call» but nobody answered.
I kept looking back at my wife who now had her face planted firmly in her hands as she became increasingly distraught. I explained the diagnosis and that the tests were needed today and go the same reply — come back tomorrow.
For a bunch of people wearing polo shirts with slogans about «humanity» and «service,» they only thing we were shown was the door.
Upon our arrival the next morning, we waited for just a short time before being seen. The woman helping us had stood up to get a piece of paper from the printer when another staff member approached her and engaged her in conversation. With a quick look over her shoulder at us, she remarked, quietly, to the other woman, that «This is the couple we told you about — the ones from last night.» Classy. Very classy…
I understand that you are tired and want to go home. I also understand you work in the med center so getting out of that place during rush hour will be a pain in the neck. But you are a religiously-​affiliated hospital and should act as such. The way my wife and I were treated for arriving 5 minutes after closing time, and under the circumstances of my wife’s diagnosis, I would appeal to those nice slogans regarding humanity that you wear so proudly on your shirts.
And I have an additional tip. When the customer, us, is describing having come from the parking garage to the STRIC suite on the «Third» floor, instead of getting all confused, you might try explaining that the 3^rd floor of the parking garage connects via the skywalk to the 2^nd floor of the medical building. That would clear up a lot of confusion! Better yet, how about putting up a sign somewhere along the skywalk route informing people of that?!
In the end, the service we received on the SECOND floor was first rate. The male nurse that took my wife’s blood, the Hispanic gentleman, thank you for your kindness. To the ladies working in STRIC, likewise, thank you for your kindness and efficiency. Also, the donuts and coffee are a nice touch.