Sunset Funeral Home

Terrible answering service communication. Left a family waiting 6+ hours for poor communication. You truly get what you pay for folks, be warned!!!

Their customer service skills and organization of important documents need some refining, other than that — it was ok.
My grandmother had a pre-​arranged funeral package so everything was preset. But the day after her passing on a Sunday — their receptionist or answering service basically said they were booked til Thursday for me to see anyone… thought that was insane considering.
Anyway — finally got in, handled everything, services were set. It’s now Feb 2^nd and I just found out today that my grandmother’s headstone was set on Dec 24^th. Which they were suppose to call and let me know when it was in and ready to be set. I never got that phone call. I called three times in Jan to speak with my counselor to see if the headstone was ever delivered and set. Never got a call back. I only found out today because another document that my counselor failed to give me — needed to be signed.
Yes, I know I could have driven by to see her headstone status at any time — but I did not because they said they would call me and I am not one to enjoy going to cemetaries.

After the passing of my Gram the employees at Sunset Funeral Home were great. They helped us along the way with everything that we needed and gave us peace of mind that our loved one was being given the utmost respect while in their care.
Given that my family is Jewish and thus had a Jewish ceremony they accommodated very well. There were multiple plans to choose from with different coffins as well as flower arrangements and options to do obituaries and so on.
An interesting note I will add is that they mentioned to order at least 10 copies of a death certificate to keep from running into problems later. I thought it was very nice for them to clue us in. I know that this is what they do, but it does seem like they went above and beyond.
Quite a few of my family members have passed through the doors of this funeral home and each time they have done them justice.