Shipley DO-Nuts

Customer service isn’t this places concern. I came in at about 3:30 on a Thursday in afternoon. My order was a simple one (a dozen of sugar doughnuts). The patron there, she couldn’t care if she was there or that you are purchasing items which keeps them open. My request was simple; «please do not tape the box closed as I’m going to distribute them once I get into the car». She replied «No I have to» as she continued to put tape on the box. I immediately grabbed one of her pens to break the tape. Yes, this is completely minor request and yet she felt the need to provoke and argument. Then after I gave her my charge card to charge the order, she makes a point to order me «don’t go anywhere so you can sign for the order since we were already at a disagreement». Mind you, I was standing in front of her waiting to do so. Look, simple customer service!!! It’s not hard. Smile and great your customer with an air of pleasantness. I don’t care if you have had a long day, so have others and still manage to say «hello, (smile) welcome to Shipley doughnuts, what can I get you today?». I, the customer, is paying for their product and service. To be badgered over a simple request is far from it! If you have Shipley at another location I would strongly move on to there. Let me also include that outside environment had a large bee nest that made me very concerned for my safety and the inside establishment is less to be desired… Again move on!!!

Found this place completely by accident (thanks Unilocal!). Staff was cordial and the donuts were fresh. They also didn’t give me $ 4 minimum purchase B.S. like some locations due when you try to use a debit card. All-​in-​all a good experience.

It’s been a few years since we have eaten here but it was every bit as delicious as we remembered. The customer service was very friendly and the food was awesome. Thanks.

I love everything about this place. Old school sit down area, the fresh made donuts and kolaches.

Extremly poor service. I will never come back here again. Id rather go to wal mart for doughnuts then deal with the guy with a nasty long mustache.

I love Shipley’s, but I’m not completely sold on this particular location. I’ve been there twice – the first time, my kolache was not very good and the bread was hard. The second time I went, I got a donut and it was the smallest freaking cream filled donut I’ve ever seen in my life! I think I need to scope out other locations close by.

Best of the best here!!! Everything is so very delicious!!! Kolaches are fantastic. This place is a must try for anyone with a sweet tooth.

My mother and I ate here and she got 2 donuts both were raw in the middle, I got coffee and it had a burnt taste to it. The location was not clean as it should have been. The staff up front were friendly I must say. But they do need to reevaluate their cooking times and temperatures.

This location has the best kolaches. Staff is always nice and service is fast!

Always fresh no matter what i get. I recommend the jalapeño/​sausage kolache and a cinnamon roll or the classic (my fave) glazed donut.

Kolaches and donuts are great.
Coffee is sad and weak.
To use a card here, you have to make $ 5+ purchases and I just usually don’t want that many sweets.

When I moved from Richmond to San Antonio I thought I would have to kiss delicious donuts goodbye I had the experience of eating several varieties of donuts across the east coast, and some of my Favorite donuts are in Richmond. When I tried Shipley’s I was so excited. They have such an amazing choices everything there is good. My only complaint would be the hours. I wish they were open later, however I have not been there since 2007 so the hours may be different now.

The only reason why it got two stars was because the good was good.
However, customer service is terrible. I went through ye drive thru and I was told the Kolaches weren’t ready & it would be 10 minutes. I decided to wait. 30 minutes go by and they are finally ready. I handed the girl a $ 20 (they were $ 14). I was waiting for my change. She point blank told me she gave me my $ 6 in change back. She didn’t of course. So we went back & forth until I am guessing she realized her mistake then gave me the $ 6 and blamed it on me complaining.
First all if she believed that she was right giving me the $ 6 would make her drawer short. Which would get her in trouble I would assume. Second of all when she realized she was wrong all she had to do was apologize and give me my change. Do not blame it on me for your lack of ability to count change back correctly. Third do you really think anyone would make a fuss over $ 6 if they were planning on stealing it from a donut shop? Not me. I want my change back nothing more.
I will never go back there again.

Best Shipleys location.
Known for better kolaches than other locations. Super friendly diverse staff (good thing)

Cute throwback to another era. The coffee isn’t fancy but it’s always good and hot and my kiddos love going in a choosing a donut from the case. The flourescent lights and cake donuts, with sprinkles take me back in time. The kolaches are good and make for better breakfast options than a Krispy Kreme. I like how you can peek behind the racks of donuts to see the bakers working away each morning.

My kiddos love donuts, I use to go to the shipleys growing up so i was excited to share the deliciousness with my kids. We decided to do the drive thru, ordered a dozen donuts and a dozen kolaches. The donuts were good and the kolaches just as I remembered. We paid and took them home to share with everyone. Later on that day my husband was looking at his bank online and saw that they had charged him $ 80!!! He called the bank and they told him to go in to the restaurant and talk to the manager. The itemized receipt he signed was correct but the ATM receipt he didn’t look at till later said $ 80. When my husband took the receipt back to the manager the man was rude and belligerent calling my husband a flat out liar. He told my husband that was not his receipt and repetitively called my husband a liar. The sales clerk even agreed that the receipt was in fact theirs. At this point the manager decided to pretend he no longer spoke English. We were $ 60 over charged for donuts and kolaches!!! We will never ever go back to this establishment and I personally am astonished at the gull of this man to ignore the evidence and call us liars. He can take the $ 60 and shove it…

awwww… I love this place. Don’t know what I love more: the warm glazed donuts, the sausage n cheese kolaches (best ever!), or the super sweet Asian gentleman that always has a friendly greeting and genuine smile on his face. I love the donuts, but the kolaches are amazing too! something about the dough… I live closer to the one on 1604 and Bandera, but i will drive 7 miles out of my way to this location to get these kolaches n donuts!

The Office brought in food, from here for breakfast. I must say that the hotdogs (sausages) baked in a bun loaded with cheese were just amazing. The flavors of everything just poped in my mouth as I bit in.
I also must compiment there doughnuts too. There were really fresh and they were 10 times better then Crispy Cream.
I believe the office is trying to fatten us up!!!