Bad customer service. Rude people on the phones. And they put you on hold with out explaining why. I understand they are busy but they make everything feel rushed and want you in and out. If you have questions they feel annoyed that you have a few.
Amy B.
Place rating: 5 San Antonio, TX
Customer Service is everything to me, in walks Greg Wilson. Greg is an collision adviser and a more importantly to me, one cool guy(ask for him when you go!) He was so helpful in finding the part, making me happy and getting my vehicle back to me ASAP. I never had to wonder what was going on with my car, Greg called and updated me with all information. I received 5 Star Service and will return with any vehicle needs. I’ve told my friends and family, now you can tell yours! Many thanks Red McCombs!
R S.
Place rating: 4 San Antonio, TX
My vehicle was in a fender bender and USAA suggested taking my Mercedes Benz for repair. I was hesitant and not sure if they would do justice. Receptionist up front was rude and right away I was oh no here we go. I met with Gilbert Martinez who was super nice and customer service oriented. He had Vince look at my car for the estimate. When I was ready to drop off my car, Enterprise was there and Kevin Jones was sweet. I have had bad experiences with a Enterprise and their customer service was awful. Kevin was attentive and no problems checking in and out with my rental. A week later my Benz was done and it looked awesome. Thank you Gilbert and team for a great job!!!
