Quality Urgent Care

The staff has much opportunity in professionalism and courtesy. There are too many choices in urgent care to have staff that performs the way it does at this facility. Besides the rude comments from the nursing staff the biggest concern I have was a quoted wait time of one hour and then 2 ½ hours to see a doctor.

Pros: The wait time was about 20 mins and the interior is nice and clean. The xray was quick and easy. There weren’t any issues with my medication either
Cons: the doctor only gave me about 4 minutes of Face time and there wasn’t many patients. The xray tech was nice however he lacked some basic skills with splinting the lower leg.
I went to pay my bill and was being charged a late fee. I checked my bill and there is no due date on the bill. Which begs the question how does one get charged a late fee for a bill with no due date? I’ll update once I speak to the business office.

I’ve been to other urgent care facilities, but this one by far has been the most competent and effective. I was seen quickly, and have been treated for my symptoms directly. There was no guessing and trying options on the practitioners part. Staff was friendly and fast –Exactly what you want in a medical office.

I see Dr. Land here and I like her very much. This place is A-​OK in my book, but always try to go to your primary care doctor first. I did see one PA here, who shall remain nameless, and was given the wrong Rx dosage. The correct drug, but the wrong amount. It made me ill for a week and was not life threatening, but messed me up for a few days.

Fast, professional service provided. Went on a Sunday evening, waited, examined, and treated, all within 45 minutes! While the other major hospital, just minutes away, told us the wait alone was 4 hours! They come highly recommended, for all emergency needs.

Can I give 0 stars? Stay away from this place! Paid $ 144 and they didn’t fill out the prescription properly so my daughter could not get relief and had to suffer overnight. I asked who manages that place, was told that’s secret information. No joke, that’s what the girl actually said. I bet it’s a secret cause of their lawsuits probably.

The problem I had was resolved by the Medical Director. I will up the the star count to 3.

I would leave 0 stars if I could. I came here in December after visiting a Minute Clinic and being referred to this facility for a repeat prescription. I normally go to Concentra but it was a little further out and my husband and I were in a rush due to the fact we had a plane to catch. I suffer from severe muscle spasms and had run out of muscle relaxers so I looked pretty terrible due to the pain I was in and all my nice clothes were packed for my trip. I arrived at the clinic, walked up to the desk, the woman at the reception looked me up and down and, with a very blatant haughty attitude, asked if we needed something. I told her that I had been referred there to get a repeat prescription. She snorted sarcastically and said I would need to be seen by a doctor to get a prescription. I told her I knew that I would need to be seen by a doctor and that was not a problem. She folded her arms and told me «We can’t just GIVE you a prescription without a doctor seeing you! That is not how a place like this works!» I told her, again, «I know that I would need to be seen by a doctor to get a repeat prescription, so I’m absolute fine with th-​…» then she cut me off and started exclaiming to me in front of an entire room full of patients (obviously TRYING to make a scene in order to embarrass me) «I don’t know where you THINK you are, but we do not just hand out DRUGS to anybody! I suggest you go and find a doctor elsewhere!» I left feeling absolutely humiliated and crying whilst everyone in the waiting room looked completely taken aback with how she had spoken to me. I went to Concentra, was seen by a doctor and given a repeat prescription. I told them about what had happened at Quality Urgent Care and they were shocked at the way I had been spoken to and didn’t understand why, even after I told her that I expected to see a doctor for my prescription, she did not allow me to and asked me to leave and go elsewhere. I emailed Quality Urgent Care about the incident but never heard anything back, but have heard similar stories from people who have been spoken to extremely rudely by the receptionist. It is sad that I was referred to this clinic by a doctor who said that it provided «amazing» and «speedy» service yet I was immediately denied service because the woman behind the desk took one look at me and assumed I was someone trying to get around seeing a doctor in order to score some drugs.

1604 and potranco, avoid if possible
I would not give one star if I could located on 1604 off potranco, the receptionist is horrible with a ugly attitude very sarcastic. Asked for a pen to sign and she ignored me. Explained to her about a past bill that shouldn’t have been there because it was within 48 hr’s and they shouldn’t have billed. She rolled her eyes at me, her name is Melissa. Not one person here seems to have any bed side manors, not a comfortable place when someone is sick. Very cold people working here.

Fast
Only place open sun at 9 am
In and seen within30 min everybody was polite and professional.
I received the care that I was seeking, but nothing extra.
15 minutes or so direct contact with dr, and good instructions about how to proceed.
I am always looking for a dr office that has kept up with the times. The method of checking in to a place like this has several redundancies, and old school procedures that must be improved.
Per request I take out my drivers license, and health ins. And hand it over to the receptionist.
Then I am then handed a clipboard where half of the questions are about info. That was on the two cards I just handed over. The remaining questions are about prior conditions, which I really wonder how much is actually read
This is medical info that should be swipe able or scannable on a cloud, card or chip.
The first office that stops wasting my time with clipboards will get five stars regardless of the additional details.

I went to Quality Urgent Care because the urgent care I normally go to is under remodel and have long waits. When I went in everything was nice. The receptionist was a normal receptionist. It was busy and she had me fill out forms. No big deal. I was called back about 30 mins after I turned in my forms and payed my co-​pay. After that we waited in the room about 45 mins. Which still was fine with me. I prefer waiting in a room then waiting in a waiting room. The Dr. came in. Dr. John Higgins made it seem like I was interrupting something important. He came rushing in asked what was wrong. Never looked me in the face except for the two seconds it took to look down my throat. He said Ok we will get you an antibiotic and some cough syrup. I had to stop him and say, I’m also an asthmatic and with this I need new albuterol for my nebulizer. He never said what I had never said. He mumbled something then left. The nurse came in and handed me a prescription and a piece of paper that explained how I had Bronchitis. I walked out and almost got into my car and noticed that Dr. Higgins hadn’t listened to me and gave me a prescription for a puffer of albuterol. I had described how the puffer wasn’t keeping me from wheezing. So I had to go to the front and wait for another 15 minutes for him to fix the mistake. All in all I will never grace the doors of Quality Urgent Care. Quality is a joke. The best kicker in all of this is yesterday 12÷25÷12 on Christmas Day they called me and left me a message asking if everything was going Ok. I just wish I had caught my phone. I would have told them how I felt about their service and quality. From now on if my normal Dr. is off or it is the weekend I will gladly spend the two hours at the other urgent care facility. At least no matter how busy they are they always act like they care. That is more then can be said about Quality Urgent Care. It is amazing how they stay in business. OK I’m off of my high horse.

I recently took my daughter to this Urgent Care facility. I don’t know how else to describe it other than UNFRIENDLY. The receptionist treated us as if we were just another number. She didn’t greet us, simply asked us to fill out paperwork and return it. Doctor Sheila Brun made it quite clear that she was rushed, and considered my daughter an inconvenience. She did not take the time to even explain her assessment or treatment plan to my daughter. She was impatient with any questions asked by my daughter.
With the amount of Urgent Care Centers available in San Antonio, it surprises me that this place can afford to be this cold and impersonal. Today I called to pay the remainder of my co-​payment. I was put on hold for 20 minutes. After 20 minutes I was told that the billing department was unavailable at this time.
I have worked in the medical field for many years. I will never go back to this center.