Nichols Home Lending

This is my second review for Nichols Home Lending company. I removed the first negative review after being told there was a change in secretarial personnel. It appears there has been another change in personnel. Unfortunately, the service is still horrible, emails go unanswered and you’re left wondering if you have a mortgage or not? Employee left the company that I was working with and owner, Jon Nichols, responded to an email with yet another false promise. Do yourself a favor and go with a name brand mortgage in San Antonio or even go with an Internet direct lender, but do not go here if you value your mortgage rate, credit inquiries and timely responses when purchasing a home. I’m asking BBB to review this mortgage company before I escalate my complaints due to this company putting two inquiries on my credit report and not following through with mortgage information.
Loan Officer in question is: Jon Nichols NMLS #: 211 393