Lucky Thread

I have shopped here for gifts over the past several years and have always been very pleased with their products and service. On my most recent visit the employees were very helpful with recommending and choosing fonts and colors for my personalized gifts.

Not a good experience and poor customer service. I dropped off some items to be monogrammed. I was given a completion date two days later and informed that I would receive a phone call when the item was ready. Four days past, still no phone call. I contacted the shop and was told that they would try to get the job complete in a couple of days and they would call me when it is done. I waited 15 days and still no phone call. I went to the shop and they said they cannot monogram items. I waited over two weeks to find out that they couldn’t do it. Therefore, I cannot make comment about the quality of work, I can only make comment of the poor customer service that I received.

Super cute, trendy items! You have lots of choices! The staff is knowledgeable and super helpful! I was amazed at all the choices they had

They do nice work, but only when they do it right! They embroidered the wrong thing on a $ 100 blanket, removed the incorrect stitching, and re-​embroidered the correct thing, but didn’t bother to tell us! Instead had the audacity to call and make up an excuse about them running behind. When we got home, we realized they left the paper backing on to cover their mistake which was clearly visible from the back and completely noticeable from the front once we knew what we were looking for. Their customer service is terrible! I called and would never get calls back. They finally agreed to replace the blanket and supposedly I spoke to the owner after numerous attempts trying to get it resolved with a different owner (there are 2 separate women who claim to be the owner), was promised tracking information for the new blanket, and nothing. Called again a week later and after initially being told they weren’t able to get an Internet connection (really? It’s 2015!), I had to get angry for anyone to care. Finally picked up my correct blanket, 2 months after I dropped off the first one! This could have been avoided had they been honest about THEIR mistake upfront. Instead they lied and made excuses! I’d give negative stars for their customer service if I could!

This store was adorable. Ladies, if you want to pick up a gift for a baby shower, a friends birthday or just a little something for yourself I’d stop in here. There are hats, jewelry, picture frames, purses, stationary, coffee cups and a thousand other things.
I bought a cute burp cloth and a clutch that can be used for several different things. I could have gotten the clutch monogrammed however, since I do not live here I decided not to.
The ladies who work there seem to have everything in order. There is a long counter that has options for different threads, font and sizes.
I would definitely reccommend a bit more organization in there because it seemed really cluttered and unorganized.

I paid 50 bucks for a monogrammed chalkboard and when I picked it up, it had scratches all over it, the monogram had air bubbles and turns out that chalk markers stain it, even though they told me what markets to buy for it. I called the store to have them replace or refund me and they said that they don’t do refunds. The customer service is horrible! Will never buy from them again. I would give zero stars if I could!

They have lots of super cute items in the store for gifts from baby items, tumblers, plates, shirts, bags, nap mats… you name it. However… if it’s customer service you’re after, forget it! The cute items keep me trying it again but always turned off by the wait times and lack of help. I’ve purchased t shirts for my sons class here before, back pack and nap mat for my toddler and all turned out great but haven’t purchased in a long time because of the issues above. My last attempt was to purchase teacher appreciation gifts. I was hoping to run in and be able to pick something up ready to go but there was nothing ready to go. I decided maybe I’ll get the teachers tumblers with vinyl names …2 week turn around time. I went to another place in stone oak the same day and got 6 tumblers with vinyl custom names while I waited. The two stars are because they do have cute items.

WARNING: This place is extremely addictive! Lol Great finds & super quick turnaround on their embroidery service! If you find something you like, you better scoop it up or it might not be there the next day (its happened to me before lol). Great place to find one of a kind/​personalized gifts for loved ones, teachers, etc. and very reasonably priced too!

The embroidery personalization I ordered — for Christmas gifts I had purchased elsewhere — was completed beautifully, on time, and at a reasonable price, by the incredibly friendly and helpful staff at Lucky Thread.
I really dig having my name plastered all over my stuff anyway — a store stuffed to the gills with adorable things waiting to be Christine-​bedazzled AND providing such great service.. yeah, that pretty much solidifies me as a regular.

I went into Lucky Thread and was not impressed with the customer service. Just a couple of weeks ago my employer used their service to make shirts with our logo on them. When I went back this week to get more shirts silk-​screened, the individual there did not seem to know what I was asking for and was very unbecoming and rude in her responses. She told me that they did not do the shirts for our office when I informed her that they did and walked away. She returned ten minutes later with a file and said that they had sent them off to another business. When I questioned her on what that meant if I wanted my shirts to be silk screened, she merely flung my bag of shirts that were on the counter between us in my direction with disdain with a «we can’t do them unless there’s twelve or more shirts». Which would have been understandable if she wasn’t so unnecessarily impolite, smug, and unwelcoming– an overall unpleasant experience for me. I will defiantly not be going back to Lucky Thread ever. I will find another place that will service me.