Josephs Men’s Store

I’ve been shopping AND buying at Joseph’s for several years. Unlike most of the «brick & Mortar» stores, Joseph’s tailors to Men only and carries a great variety of name brand and top quality clothing.
For me personally, both Steve and Robert have been very professional and their level of service has always met my expectations.
I have bought a wide array of clothing including underwear and everything up to a tailored suit. You can also purchase your favorite pair of AE shoes and Talbot ties before you leave.
All alterations for slacks and Jackets have been perfect and delivered when promised or ahead of time
If you are looking for cheaper and cookie cutter products, go to Macy’s, Dillard’s or National Menswear. Thx.

They have a great selection, but their customer service was less than what I had expected. I told the salesman that I was getting pricing and options for a tuxedo he shows me some books and then got offended when I told him that I wanted to wait to order as I was looking at other options.
When I inquired if he would hold the order for me he said that he would not sell it to me at all unless I ordered it that day paid in full.
This is very sad because I rather liked the store and their selection. I probably will not shop there at all.

I have given Joseph’s 1 star only after struggling internally about writing a post at all. My initial thoughts were to simply not give this establishment any more of my business. Based on my experience, I assume their tailors are subpar at best. Fortunately for me, Nordstrom’s tailors @ La Cantera are fully capable of sizing their customers for made to measure suits and also performing alterations on store bought suits.
Side Note: Ask for James, at Nordtrom’s, if ever interested in a Made to Measure suit. He’s amazing. His attention to customer’s needs is also amazing.
I digress. In any event one of the two owners, Steve, provided me with enough motivation to provide the following experience to potential customers. Unsurprisingly this motivation came after Steve Rubin gave me two minutes to discuss a potential alternative to their no refund policy, he chose to instead walk away immediately, before I could open my mouth. He turned back to me and said,“I changed my mind”. This didn’t upset me, I actually found his response rather amusing. By the way, I didn’t actually purchase the item in question. More on that in a moment. We came to an agreement that I would receive half my money back, with the other half allocated to store credit. After selecting a couple of items, Robert, the more patient brother was actually pleasant until checkout. I had actually decided to NOT write a review, but then he pulled a passive aggressive move on me, a jab taken on his brothers behalf I would presume. I asked him to give me the last four digits of the card on file (I forgot which card I used). I have 1 debit and 1 credit card, unbeknownst to him. His response, «Interesting, so you have more than one credit card.». The statement in and of itself was innocent, the way he said it-​was not. I again found this amusing and THEN decided to provide a review, only after taking a day to decide if one was appropriate
Short Back Story: Came into Josephs to select a suit for my wedding. An associate assisted me. I was on the fence between a made to measure suit or alterations to a store bought suit. An associate advised the purchase of a suit from the store. I put half down on the suit, with the other half to be paid upon arrival. This was assuming I liked the suit. My fiancé didn’t like it, so I suggested getting a made to measure suit instead and offered to pay the restocking fee for the already ordered suit. Associate thought it would look the same, so I asked if I could pay the restocking and shipping fees and take the loss. Steve, the owner mentioned above, informed me that Joseph’s doesn’t issue refunds. Understood, hence the reason I offered to pay the restock and shipping fees. I asked if a full refund or some alternative was an option. The rest of the story is provided above. Maybe they were both having a bad day. Maybe business is slowing down, which is understandable given the state of the economy. Maybe I unknowingly followed behind another customer seeking a refund.
In any event I can’t advise potential customers of what they should or should not do, but I won’t provide any of my business for the following reasons:
1) Department stores at Northstar Mall, across the street, have cheaper and comparable options for clothing
2) They have a very limited shoe selection. Johnston and Murhphy @ North star Mall, just across the street, offers greater variety.
3) Customer service is lacking.
4) One of the two owners could use anger management courses
I decided to thank the associate and passive aggressive brother, for their assistance, and apologized for any inconvenience I may have caused via email. This email served as an implicit and polite fairwell to one customers business. Happy Shopping Unilocalers.

The only place for clothes purchasing that has personalized service and great inventory. Great People!

I am very disappointed with Josephs’s alterations department. I recently lost some weight and needed to have my suit altered to look presentable for an interview, so I took my suit in, got measured, and was told that they would call me in when my suit is ready for pick up. I was happy since I initially felt that my suit was unalterable, and I would eventually have to buy a new one.
When the day came to pick up my suit, instead of having me try on the suit the service representative approached the check out area, so it was odd that I had to ask him if I could try on my suit. I was not happy with the alteration, and was given a number of excuses: «we’re only human», «the suit was two sizes too big», and that, «its common to have your suit altered a second time», and it would cost me an additional $ 35 to get the jacket altered This is all understandable, but that’s not what I was told when I came in the first time. Furthermore, one of the hems along the pocket was undone, and I told the service representative that this was unacceptable, since I have an interview on Tuesday. He eventually told me, in an unprofessional demeanor that he would have the suit altered for free, and I replied, being honest and not haughty, «It’s not like I’m robbing you I expected a good job the first time», he asked for my suit, and casually told me that if I ever need my suit altered next time I should take it somewhere else. I was totally flabbergasted, and shaken, and told him to, «give me my suit so I can get the f*** out of here».
Result: my suit is too big to be saved, and I should have saved my money to buy a new one, but this gentleman’s incentives are perverse, (he’s certainly on commission) so he was not honest with me from the beginning – If the suit is too big to be altered, then it’s too big. He said of the alterations technique he was going to use, «we generally don’t like doing this, but we would have to cut along the collar to bring it in», sounds like surgery to me… Oh well.

Great selection, excellent service!
I’ve purchased shirts and trousers there, and the prices are good, the garments well-​made and good looking, and the service caring and impeccable. I will be back, and I will be buying more from them.

Was in San Antonio for business and had to stay an extra night, meaning I had to buy a new dress shirt. Was actually just driving by when I stumbled upon Joseph’s and couldn’t have been happier. Great selection and great, helpful, and knowledgeable employees.