Diversified Remodeling & Repair

My neighbor has been using this company for years. Swears by them. So much so, in fact, that he doesn’t shop around or take bids. He just hires them when he needs something.
Same neighbor was unhappy with the condition of the old fence between our yards. He asks me several times to join him in fixing it. I’m happy with the fence as it is. It’s old and decrepit, but it’s not falling over, and it keeps the dogs in. I’m not so worried about it, but I like the neighbors, they’re very nice people, and what the heck why not fix the fence?
He calls Diversified. They bid the project, he trusts them, and asks me to go halvsies. Sure.
It’s a bit pricy, but let’s be neighborly. I’ll do it.
They send out their guys (subcontractors?). They saw the 4×4 studs off at the top, down to approximately five feet. The bid said to reuse the 4×4’s, but made no mention of short cutting them. They then replaced the fencing beams and boards. They used a nail gun, and nails that were too long. My fence was left with hundreds of protruding sharp nails pointing into my yard. Not really an improvement, and I dont need to resort to this to keep the dogs and kids inside.
As if that wasn’t brilliant enough, they then replaced three gates. In order for the gates to swing freely, the pickets can’t contact the ground. Standard is to use pickets about an inch shorter so that everything is even at the top. Easier is to just use same size pickets, resulting in gates being taller than the fence. Yep. that’s what they did.
Neighbor’s contract didn’t address quality of wood or reuse of ancient hardware on gates, so I guess I’ve got no complaint there. They did come out and fix the gate pickets to make it even once we complained, so I guess that’s good.
But the nails were «fixed» in two inadequate ways. Many were snipped off, which still leaves some exposed metal and defeats galvanization of the nails shortening lifespan and encouraging rust. Others were hammered from the nail’s point side backing the nail up, and rendering the fastening less secure.
In my view, their mistake was sooooo stupid (hundreds of too long nails protruding) that the only adequate fix was to remove all the nails, and then use the correct size, then offer a discount for the hassle, as well as the unnecessary nail damage to the pickets.
I speculate that this company has provided excellent work themselves to my neighbor, and that’s why he’s crazy about them, but this time they subbed out the job to some not-​so-​bright workers. When the subbies mucked it up, the company wanted to minimize lost profit, and chose not to make it perfect, but just marginally OK.