Bracken Collision Center

Great place! Dropped by to get our bumper repaired. Staff was great at assessing the damage and giving us a range of estimates (from pull the bumper off, reshape and sand, repaint– more expensive, to re-​attach, bit of a paint job– cheap), which we appreciated. We went with the cheap option and they did a fantastic job, even touched up a few scrapes on other parts of the car.
Extremely affordable, professional, and very nice group of people. We’ll be back as needed. Also, their office cat is pretty much the sweetest thing ever. They do have a partnership with Enterprise so can have a rental car dropped off for you if needed as well.

It started with a estimate of 2 weeks and better pricing than the other big shops in San Antonio. I dropped my car off on 30 June. At the end of week 3, I was beginning to question my decision, but I know things happen in business, so I waited. At week 4, I was finally told they were experiencing equipment failure that had not been repaired for at least two weeks. I had to press for this information. Finally at the end of week 5, they said my car should be ready. I was all set to pick it up but they had forgotten to paint the mirrors and door handles. I ended up waiting until the following Monday. I had requested twice about possible compensation for them having my car so long. Once I was told a flat «no», I requested one last time and the second time they dodged the question. As I was doing my walk around checking out the paint, I quickly noticed the grill of my car had not been painted. It still had the peeling clear coat. So, I let them take the grill since that didn’t keep me from driving the car and I was able to pick it up the next day. The new paint job looks great and the owner is very easy to talk to but no compensation for having my car for three weeks longer than promised has left a bad impression on this customer. I now have a life time warranty on a paint job with a company I’m not sure I want to deal with again. If this was a fluke, then why not take care of the one customer. I had read a few good things about Bracken Collision and they get an A+ rating through the BBB. Update: 10 August, Just realized this past Saturday they forgot put the model letters back on my trunk lid. I had specifically asked them not to rush so they didn’t forget things.

I had used them twice. The best customer service, they take care of everything! They even text pictures of updates on your car.

Great customer service! Great work! Great price! I went to the shop to get an estimate to repair my door molding and running board. I could not open my passenger door because of the molding. The shop took my SUV in and repaired both in about 1 hour!
Great body shop! Will use again!

So far so Good! We are 1000 miles from home and we hit a huge deer in our RV. Bracken came up in a search so we called them and got an immediate answer to all questions from a knowledgeable and decisive individual. This is very important when your vehicle is inoperable and you have to decide where to have it towed. Bracken also helped us arrange for a rental car and got our RV secured in their lot same day. After finding Bracken several hours later we are on our way again. Bracken went over the details of the repair and addressed all my concerns right on the spot. Repair time estimate is ½ that of other shops that we contacted. I’ll repost when we pick it up but as of now I would recommend calling Bracken and getting your problem handled.

I know the sign says collision, or body shop, or whatever, but I gave them a call about an unrelated automotive project I simply couldn’t do myself at home to see if they’d be willing to help.
This is after I called two other places in San Antonio, a locally owned shop which bluntly refused the work, and a national chain that spent more time looking up my car on a computer system than talking to me about the work I was asking for.
Bracken quoted me a VERY fair price (about 85% less than that national chain, for labor alone).
I figured I’d be waiting in store for an hour or two. Exactly 45 minutes after I arrived, I was back on the road.
Fun fact: They’re also a KTM motorcycle dealer :)