Associated Collision Center Inc.

The desk staff were friendly and helpful. My car turned out stunning, washed and detailed when I picked it up. Had some paint overspray on my window and they were able to take it off in a short amount of time just before closing with minimum staff when I picked up my vehicle.

I was recommended this shop from the dealer i purchased the car. Its’ been now 10 weeks with no estimate of when my car will be ready except that it may take up to 6 months. Ordering a brand new car with my specifications take less than 6 months to arrive from Germany. I think this place is swamped with work and are not honest to tell you that! Go elsewhere where you may actually get your car back the same year.

I have never experienced worse customer service at any company, in any industry, in my life. This was the most frustrating interaction with any company I’ve ever dealt with, personally or professionally. I quickly scanned reviews on here and other sites prior to going, but reading them now they certainly seem like two sentence shill pieces written by employees.
This is quite long, so in summary: from the time I first took my car to Associated until I got it back was NEARLY 13 WEEKS. Yes, over 3 months.
To start off, I will be fair and put blame for some of the issues I experienced with a poor initial estimate done by Allstate. However, the bulk of the issues rest squarely on Associated Collision. I had an Audi with some extensive hail damage from a storm in Dallas. Based on a recommendation, I scheduled the repairs with Associated. On the phone, I told the woman that I had the repair estimate from the Allstate adjuster, but there were some dents that had cracked the paint and obviously wouldn’t work with the paint-​less dent repair that was on the estimate. She assured me it would be no problem, and to bring the car by for a walk around.
I brought the car by the first week in December. Again, I told the woman at the front desk that there was other damage and she assured me it wasn’t an issue and made a copy of the estimate. They had previously told me I’d be dropping the car off the same day, but then informed me they had to order parts and I should bring it back by the following week, December 11^th, so they had time to order parts.
The next week I dropped off the car and did a full walk around with Ronald. He told me they would have to order a lot of additional parts — quite frustrating when the week prior I had stressed the likelihood of this, and they had a full week to do it. Allstate had estimated only a few days for the repairs. Realizing this was clearly not realistic, I asked Ron for a «best guess» and he said 3 – 4 weeks.
A few days later, my Allstate adjuster called me and told me he’d just been out and approved some supplements. Assuming they were doing the additional work that had now been approved, I didn’t followup directly with Associated for another week. Finally, thinking it had been a bit odd that I didn’t hear anything from Associated at all since dropping the car off, I called them. I was told by Ron «Allstate just came by yesterday to approve the supplements.» — funny, since I knew they were there over a week ago.
From there, it was downhill. Ron was unable to give me an estimate on any basic task, such as painting, buffing, or procuring necessary parsts. For a company who’s sole purpose is to repair vehicles, I fail to comprehend how they cannot give even a rough timeline for remedial tasks they must do hundreds of times a month.
As the weeks dragged on, I can count the number of times I received proactive updates on one hand. I consistently had to call and leave voicemails or speak to someone to get any sort of status.
At one point, I was told by Associated they could only do 4 hours of work on my car per day according to «insurance guidelines». Allstate wasn’t aware of this policy, so if it exists, it seems to be internal to Associated. Even with this ridiculous «policy», based off the labor totals on the final bill it would have only taken around 6 weeks to repair my car — not 13.
The overall quality of the work in the end is of an acceptable level, but never have I experienced such poor customer service or lack of basic communication skills. I would strongly advise against having any work done here.

The gal who did the estimate sounded like she knew what she was doing, but she was not customer-​service oriented. I don’t think I saw her smile once. The inside of this joint is pretty cushy. I couldn’t see what she was so unhappy about at her job.