Ray’s Transfer & Storage

The crew seemed nice, the were fast and asked questions. My husband and I thought they were cool and made sure we got them donuts and stuff to drink. When we got to our destination we were really disappointed with how things were packed. My kids Legos were in little plastic containers that could have been easily placed in a small box, were dumped out (plastic boxes found in another box unrelated) with our toilet brushes and cleaners mixed in with them. We had wardrobe boxes stuffed to the brim with misc items and then items that we had hanging (like my husbands service uniform) shoved and crumpled in a tiny box. So much stuff was broke, furniture was scratched and damaged. We were really nice to them and it almost felt like they went out of their way to pack our stuff like crap.

This will probably be my last San Angelo review. My boyfriend and I just moved to Colorado Springs and split our household good shipments up. His was packed by Ray’s, while mine was packed several weeks later by United Van Lines out of Abilene. And wow, did that make a difference.
Upon receiving his part of the household goods shipment, nothing of the furniture was wrapped. There is extensive damage to a wine cabinet, they somehow scraped the white paint off of my dining room table and chairs, destroyed a desk, and managed to lose all the hardware from my west elm daybed. The unpackers said it looked like they just hired some day laborers to pack everything. Things that weren’t related were just thrown in boxes together. Extremely unprofessional not to wrap the furniture though.
Now my boyfriend has to go through the DoD to try to process a claim, which can take months. Don’t use this company.