Harley-Davidson Buell of Salt Lake City

Called to get an engine serviced due to break down, flat out refused to even look at it, asked no questions and provided no alternatives. Run away

Worst customer service ever. Riding to Sturgis and had a $ 2 part fail causing my bike to be rendered unable to ride. With 200 miles left out of a 700 mile day we weren’t going to make it there by closing time. I called and explained my situation and asked if I could pay for the part over the phone with my credit card then have them place it outside for us to pick it up. The parts guy refused. SERIOUSLY? He said it was company policy not to take credit cards over the phone. I said it’s not like I’m trying to buy an expensive part…$ 2. He tells me I need to be there to sign the machine… I said just put an X and be done with it. What ever happened to bikers helping each other out? I guarantee this guy doesn’t even ride. He told me he didn’t want to risk getting fired. The shop we ended up going to gave me the part after he heard the story. I guess spending $ 20,000 on motorcycles isn’t enough to trust someone for a $ 2 transaction over the phone.

I dropped into the service department today to have a leaking front fork seal repaired while on a road trip. Jon Goodman was the service consultant that immediately took care of getting my bike into the shop. They have a comfortable waiting lounge, a nice store and friendly staff. Two hours later I was down the road with a clean bike and new seals in the front right fork. Thanks for getting me in and out so quickly. Great customer service. Better than my home service shop. Thank you.

Called two days ago to get some saddle bags and license plate relocation kit. Yeah, no problem, in stock, bring it in. Decided to call Monday first thing to double check. Not in stock, and even at that, they all the sudden don’t make bags for my bike. And the license plate kit isn’t really made for my bike. AND if I wanted the bags installed, it’s custom installation and it’ll take 4 – 6 weeks to get them ordered in. WTF. I call the Harley store off 90^th and I15. Not in stock, but he can have them tomorrow. Kit and bags, no problem. Come in tomorrow, we’ll get you in and out. Skip this store and head a little further south.

I love this Shop! Every time we go in we are greeted with smiles and treated like we matter. Les in used bikes/​Indian is super cool to work with and very helpful. All the staff in motor cloths make extra efforts to take care of us and help with anything they can. We are customers for life because of these reasons!

Great store, great people. They go the extra mile to make sure I am happy!
They have a wonderful section of boots. They seem to have my size in stock and are very helpful in the size process. They listen to what I was looking for and make sure that they fit me with the proper footwear.

Well it’s official we are know the proud owners of a 2012 Harley Davidson Road King! And yes it’s the one in the pictures I posted the other day! Job alum was so awesome helping us get the numbers where we wanted them to be! And she was so patient! All the staff here is awesome and so knowledgable and helpful!

If you really want to get great service and feel like you’re welcome dont go to SLC Harley… they are either gong to ignore you or just be plain rude. I love going to Timpanogas Harley… you really feel welcomed there. kinda like an old friend ;)

I recently bought a new Harley Fat Boy at Buell Harley. They just didn’t seem very interested in my business. I have bought three motorcycles and about 25 cars and I’ve never felt that kind of indifference from a dealer. I am a business owner and for years I have bent over backwards to serve my thousands of customers. It makes me angry when someone doesn’t seem to want to do that for me. I ended up going back and dealing with them anyway because they were the only Harley dealer in 800 miles who had the bike I wanted. These guys could probably do a lot better as a business if they did a lot more to make sure every new customer felt appreciated.

Harley’s are the best and Harley Davidson of Salt Lake City is the best when it comes to customer service! I recently had to have some repairs done to my Harley Sportster :-(. They took an unfortunate situation and made it as bearable as possible. Parker, the shop supervisor was so good to work with that my wife made him a plate of her infamous chocolate chip cookies! When I picked up my hog she was better than the day we got her! All of their staff are very help full and customer service oriented.
If you have a Harley or are thinking about getting one, go see them at HD of Salt Lake City. You won’t be sorry!

Here is your local official Harley Davidson dealer of Salt Lake. HD services all the local municipal police motorcycles, and everyone else too. The mechanics know what they are doing, but if anything is not repaired just right, the customer service here is great. There is a dedicated high performance department for your special project. Huge parts area with multiple counters and techs to help you find what you need. A good sampling of the product line, from the Deluxe to the Road King, to V-​Rods, Sportsters, Softails, Dressers and Trikes. I’ll take the Deluxe slammed, thank you!
There are many events held in the parking lot year round, and all are fun, but the best one is the ladies day in late summer!