Action Link Wireless

First, the place looks horrible. So I came in to get my nieces iPad mini fixed. The screen crack with a fall, literally it was just one crack going through the front glass, everything still worked fine. My nieces parents wanted to wait to fix it. But I insisted I knew a place that offers my work discounts on repairs like this! I took advantage of it. Worst decision ever. Anyways I come in and told them I just need a screen replacement! They said sure and told me to come in tomorrow for pick up. I did. When I picked up, everything looked fine but wasn’t sure. Stupid me should have turned it on in store to make sure everything worked fine. I was just excited the screen didn’t look cracked. I come home and turn it on. First thing i notice is a crap load of dust under the screen, that pissed me off, thinking these guys are pros at this, second the black LCD film on the inside was chipped and there was a black spot on the bottom right corner, third there was thumb prints on the inside that made it look like black spots everywhere! And fourth there was a crack on the screen on the top right corner! Oh man, I was furious! I went back and spoke with the owner, he said he’ll take a look and see what he can do. The «Guarantee» there replacements. I take it back and he tells me it will be available next day for pick up. When I come back the thumb prints are removed and some dust is gone, but the broken LCD and the cracked screen on the top right is still there! I said «hey man, what’s this?» He said that those damages came from the installation and he can’t do nothing about it! I told him that his replacements have guarantees and that he should replace the the screen he said he could do that! I left mad! I came home and messed with the ipad and noticed that the bottom right sensor next to the home button was acting up! That was it! I called my bank and disputed the transaction! Best decision ever! The bank told me to send them pictures and write a detailed letter of what happened. I also sent them his Warrenty on the online store about replacing there broken products! Long story short, I won the dispute and the owner called me saying he wished I would have called him first to try to fix the issue first! I was like «your kidding right» the guy told me to my face he couldn’t help me when i told him the issues the second time when I was in the store. Don’t come to this place! It’s bad, I still ended up losing, because now I have a defected ipad worst then when I brought it in! If you do go here, be ready to dispute of your product comes out worst! At least your bank will give you your money back and the store looks bad with that dispute on record!

Really not impressed. We paid 130 dollars to fix my husband’s screen on his S5. The corner had cracks in it, but it did not impair the functionality of the phone. After 5 hours of Action Link working on it, the touch capabilities stopped working altogether. I brought the phone back the next day and was told it’d be about 30 minutes for them to repair it again. A hour and a half later, they were still telling me it would be «another 5 minutes.» I waited an additional 20 minutes before they had it ready. The phone appeared to be working fine, however it stopped working altogether the next day — the screen didn’t recognize touch at all. We called Action and they said we could bring it back in. No apology, just that we could bring it back. My husband informed them that we would not be coming back and he would appreciate at least a partial refund since they charged us for essentially making the phone worse off than when we originally brought it to them. They refused so we filed a claim with our bank and won.