Dover Pools

We have a new (to us) pool that we needed to get clean and ready use. We stopped by on a Sat afternoon to try to get some help and learn what we needed to do. The store was very busy and the customer service person really didn’t seem to want to listen to what we had to say we wanted (which was not just chemicals, but information). Despite the fact that we made very clear that we were new to pool ownership, there was no attempt to educate a new pool owner. I even asked if they had a book or something we could buy, so that we could learn about what we were to do, but no, she just grabbed two bags of shock, a bottle of algicide, and gave us instructions to use them and come back with a water sample. She wasn’t rude, exactly, but she definitely didn’t want to spend one more minute on us than necessary.
I would have told her, if given a chance, that I live 45 minutes away (and yes, it is the closest pool store to me), so running back and forth with water samples and the next set of instructions wasn’t really practical. I would certainly have bought a water test kit there, too. Instead, I’ve ordered a good test kit from Amazon (Taylor K2006) and found my information on the internet. From now on, I’ll just get my chemicals at Walmart or Lowe’s, since I clearly won’t get any help at Dover Pools.