CVS

Pharmacy is horrible, horrible, horrible. Everyone that works there totally lacks in customer service, IF you can get them to acknowledge that you are even standing there. If they all dislike it so much, please get another job, NOT dealing with people. No one ever seems to be able to answer any question I have, they never bother to ask if they can explain any of the scripts to me. I took my mom in there after her cornea transplant surgery, and it was a big giant mess, no one seemed to know what they needed, what they were doing. I went back later after I got her to rest, and spoke with someone that finally knew what they were doing, but she was still rude. I have always went there for convenience of being able to go at any hour, but I will be switching my pharmacy and will not be giving them my business anymore. I got a script yesterday for my son, they sent me a text saying to call with my insurance info, I called, was put on hold over and over for a period of 17 mins, and when the girl finally had time for me, she was rude, huffy, and not friendly at all. I had to tell her, look, I got a text from you guys to call… I am not calling on my own, so don’t act like I am putting you out. Then I get home, and I don’t even see the correct insurance on the script (I should have checked before I left, but I figured since I called, spoke to a live person, it would be ok. WRONG!) Also my son needed a peak flow meter, the pharmacist said they were out, but could have one in a day or 2, another girl (pharmacist? I dunno) said they couldn’t get them and I would have to go to a medical supply store… and it needed a script so they would have to call and have it transferred over once I figured out where I could get one. Less than helpful. I called another pharmacy in town, oh, guess what, they have them, AND I don’t need a script for it.

Our family utilizes this CVS due to proximity of our home. Every time we come to pick-​up our Rx, the car or in-​store lines are always ridiculous. They seem to always be understaffed and bothered by how busy they are. There seems to be no sense of urgency to get people in and out to reduce wait times and frustration. This needs to be improved as it is one of the only mainstream pharmacies in town. Maybe another drug store could alleviate this problem.

It is what it is. I got much better service from the pharmacy tonight than I did the last time we were there, but it’s still a pretty corporate (impersonal) experience. When I need meds during business hours, I use Jensen’s Pharmacy. After hours? This is the only choice.

The CVS bag tag program has ended. I received a $ 2 off coupon and my tag will no longer accrue coupon points. (It used to be, bring your own bag four times and get a $ 1 off coupon.)
I guess it was too good to be true. I have moved on to Jensen’s Pharmacy, I get most of my vitamins from Meijer or Trader Joe, and I’m good with cosmetics for a long while.
So I’ll only go to CVS if I happen to need medicine in the middle of the night.

Walk in here. You’ll feel it — it’s a big pile of bad vibe, right at your service. Or no service. Whatever. We needed one small thing. So did the other 10 people in line before us. Like Chelsea T. mentioned, they have no intention to hurry it up, or get another cashier on duty to speed it up. Yeah, I’m on vacation — but do I really want to spend any of that time hanging out at the CVS? That’s a big fat NO.

Several issues with this place… I’ve moved to another pharmacy in the area because of the issues, Mainly they never except responsibility for their errors, always someone else s fault or problem (and it’s not).
Still stuck going here and doing business due to my wife having her RX’s filled here. I’m sure she wont be here long as the problems are occurring for her as well.
I can not recommend this place in good faith!

Worst pharmacy ever. They are incredibly rude and act annoyed when they can’t find a prescription. My doctor faxes it in and I show up. They always eventually find it but in the meantime they made me feel terrible and like I am annoying them. And added to that, I would say more than not my scripts are wrong. Once I had a prescription for 10 Vicodin and was given 100. Really? Really cvs?

This is the worst CVS I have EVER been to! Their pharmacy is absolutely terrible! Apparently CVS registers their Rx customers for auto-​refill — without asking them first. I attempted to have a prescription filled at a different pharmacy but I couldn’t get it because CVS had decided to auto-​fill it. I then had to call CVS and demand they un-​enroll me from the auto-​fill program I never registered for. I’ll now have to call the other pharmacy and ask them to re-​run the Rx. Thanks for wasting my time, CVS! Additionally, the woman I spoke to on the phone at CVS lacked customer service experience because she was not pleasant whatsoever. Another time they gave me the wrong prescription — it was one I take but not the one I called in. DON’T GO HERE!

This place sucks.
I live in Saline, right around the corner. I get my regular scripts filled here. At LEAST 50% of the time I have a problem filling my script, a different reason all the time, (same script, 3 years) I don’t know where to start the list. I’ve also been given the WRONG medication prescribed to a DIFFERENT person, (which was like heart meds!) and other fun experiences.
I have a chronic pain condition. Every month, it’s the same crap at CVS. I drop off my regular script, then I pick them up, and I find that they did not give me the full amount. (40 pills.) They’ll give me 33, 32, 31– 30. I guess whatever they feel like? When I inquire, they say my insurance won’t cover it. So I reply «Ok, I’d like to fill the rest of the script OUT OF POCKET.» (I have flex reimbursement, what do I care if it’s $ 5 a pill?) They say «OK, let me check with so and so.» Then they either say «Ok, we’ll get it ready for you, drive around,» OR one of a dozen reasons why they «can’t» fill it. All are bogus. They don’t like that it’s a narcotic, and they give me a hard time about it. Tonight, when I picked up my pills, (sigh) The guy said it was «insurance fraud» that I wanted to pay out of pocket for the last pills not covered by insurance. Really? How in the world is it fraud if I“M PAYING FOR IT?
I’ve had trouble with breathing meds, antibiotics, birth control, hormones, you name it. Basically, if my dr calls in a script and I go to pick it up, I can bet money there will be some issue on cvs’s end. I also get wonderful refill «courtesy» calls about old cancelled scripts I’ve asked to stop now 3x. I’ve specifically asked, clearly, for something specific (say, including a medical device the dr put on the script) saying I wanted it– covered or not, and still, even with a verbal clear reminder, and it in writing– not received said items. every time. I’ve been going here for 6 years and as my health deteriorates and I rely on them more, the more obvious it is just how unbelievably incompetent this staff body is. I decided tonight that they are the most incompetent, unprofessional business I have ever encountered, and I’m well travelled. Unfortunately, I’m finding as a new Saline resident, that it’s just how people operate around here. Cvs is horrible, but most all the businesses around here are complete disasters with horrible customer service, unprofessional workers, and it’s so disappointing. I mean, I try to support the local places but I keep finding that I’m somehow bothering the owners by spending my money there.
Oh, also, I have noticed really REALLY long waits for script pick ups. I’ve heard people complain out loud of waits of 45 minutes for a simple pick up with several staff behind the desk. I’ve heard complaints of incompetence from many folks in my visits there.
As far as staff, i have never in my life seen so many staff changes in one place. It’s seriously a new person behind the pharm desk every time I go. They are almost always a young person, completely clueless and very unhelpful. (read, untrained.) The manager is a bloodshot man that looks like he’s high who’s got to be the most unprofessional and rude person I’ve ever met. Whenever he is called over to «help» (often half in street clothing and looking like he may fall asleep at any given moment… I know it’s going to be a pathetic show of him acting like I’m bothering him, and him being completely uniformed and or unhelpful in any way. You know what, buddy? this is YOUR JOB. This is the guy that trains (ehem) these constantly changing staff. No wonder this place is so bad.
Is it me, or do people in Saline all hate their lives? (not my quote, but I am starting to believe it.)
I go because it’s the only «real» pharmacy in Saline, close to my house, open 24 hours. Nothing else is open or an option often for what I’m prescribed.
As for the store part of CVS, there are some scary folks working there. Lots of desperate people that can’t find jobs, nor understand customer service or basic personal hygiene. There are some nice people that work there too, but the term redneck does come to mind. I don’t see what is so great about this town, and I don’t believe the education system is as good as what they’d like you to believe… Don’t go to cvs here, in fact, stay clear of this town at all costs. Nothing to see here, keep moving. I’m sorry to be so blunt and so forth, but this is 6 years in the making, with hundreds of issues leading up to this very educated review.

The only reason I ever go into CVS is because one my friends works there. Once in a while I come here if I’m really in a crunch.
First of all, their prices are ridicously expensive. Especially if you do not have a CVS card, which of course, I never have mine on me. If you just forgot it though, they can look it up.
I just get very frustrated with this particular branch because they are so slow. There will be 8 people in line and only one cashier, and the other 2 cashiers will be behind the counter or mulling around the store doing God know what. And that one cashier really takes their time. I have a life people! Let me get on with it!
I guess the only reason to come here is if you are really in a pinch at say, 3:00 in the morning, because everything else in Saline is closed.