Walmart Supercenter

Went there to get just a couple of things. I needed one onion, and could not find a plastic bag anywhere to put it in. I asked a guy who was stocking vegetables, and he said they’re out, and he laughed. When I got up to the check stand, they also had no bags. I looked down the line of check stands, and there were no bags anywhere. I asked about that, and I was told that «we’re out» that was the only explanation. What the hell? Not a very nice Walmart anyway, employees are nice, but that’s the only thing this location has going for it.

Eventhough this walmart has a lot of stuff. They never have anything in stock that I need. Last time I went to buy pencils and they did not have any kind of pencils or pens they didn’t have anything

I’m not one to rant on social media sites, but I do take my Unilocal seriously and I don’t want anyone to be misinformed off of my reviews.
As a customer service professional, I take customer care very seriously. Needless to say, I wasn’t impressed to the least bit by the lack of service that my brother and I were given tonight at this Walmart location. I understand that Walmart isn’t a high paying job, and the demands of the Job supersede the pay scale, but no one is making you work there. End of that rant, and onto my story.
I came into this Walmart location tonight with the idea that I was going to purchase 2 fitbits for my brother and I. I was pretty excited about this and came in, in a fairly decent mood, despite my day. This was the first time I’ve ever been to this location, so I didn’t have any pre conceived notions of bad or good services from any past encounters. I went directly to their electronics section, and seen 4 or 5 employees huddled around each other, instead of interacting with the dozen customers that were around the area. When I finally decided to ask for help, because I couldn’t find the fit bit, I was «greeted» by a man named Stephen who yielded a name badge that said he’s been an employee with Walmart for over 10 years. Great. This man wasn’t at all helpful, nor do I think he even thought I had the money to purchase this item. He was very vague and didn’t want to help us at all. The man tried to lecture me about doing my research before purchasing a Fitbit. First off, I’m almost 30 years old I don’t need to be lectured about what I need to spend my money on, I do just fine for myself. All I wanted to know was where the product was and if he could get it for me so I could buy it. I guess that task was too much for him, because again, he didn’t believe that I was a serious buyer. I didn’t know he got to make that call.
Either way, I’ll never go back to this location. The store was a mess, the employees were scattered everywhere doing everything besides their jobs. This is hands down one of the worst experiences I’ve had at a Walmart. Stay away from this location at all cost. Save yourself the headache and go to the Target up the road.

Tried to get some sliced deli meat & cheese and the gal couldn’t understand my order request… why put someone behind the deli counter that doesn’t speak enough English to serve the white English speaking shoppers?!

I went into Walmart for a few items. When I went to check-​out the cashier did not even acknowledge me, say hello, nothing! I let her ring everything up and put things in the bags but as I was leaving, I looked at her and told her, you did not greet me, ask how I was etc. I told her the next time I go into that store and it happens again, I’m going to go look for the Store Manager. I read a lot of reviews and many complain about the Customer Service in Salinas. I’m sorry there is no excuse for bad customer service. Our money is as good as anyone else’s and they should be falling all over themselves to keep our money in the stores in Salinas. Take time to tell managers when you have terrible customer service but also give a compliment to the manager when you have a good experience. Maybe employees feel we don’t care because we don’t say anything. Speak up people and let’s get better customer service in our stores.

They do not accept valid Military IDs for checks. Saying their system won’t recognize the new one and nothing they can do to override it. Supposedly they will let corporate know.

I bought some items last week and went to the cash register to check out. That’s where the horrible experience started.
First off the lady was staring at me and not saying anything, so I offered a «hello! How are you doing tonight?» *she just kept staring* so I repeated myself in case she didn’t hear me. Nothing. Not a hello, hi or even a hola. She wasn’t deaf, just a zombie apparently. So whatever, I check out and she hands me my items and I walk out.
I get to Morgan hill where my gf lives and realize I didn’t get a few items that I purchased. No big deal, I’ll call the store and tell them what happened and they’ll hold them for me. When I called the stores main number a lady answers the phone with «what?» No hi or thanks for calling Walmart or even a «Walmart» so I know I called the right place. But whatever, then I say hey so I left a few items at the cash register and need to come back and get them. She replies with «excusssse me?» So I repeat myself, and she slams down the phone. Um ok. So I call back, and she answers again and I say «manager» and I get put on hold for 22 minutes with no answer or anything, so I call back and same lady answers and I say «ingles?» And she says «no no no.» So I gave up and decided to go in there when I was back in town.
The only reason I didn’t flip my lid when I went in there was because I received decent service from an English speaking customer service lady when I explained my situation. She made it right and I was content.
What I’m NOT HAPPY About is their choice of people working the front of the store and answering their phones. You would assume that they would like people to be friendly and speak English!!! I understand we are in Salinas, but Jesus Christ!
I will try to avoid this store like the plague and I will also email corporate to let them know.

Customer service desk is a nightmare! You will grow old in line by the time you notice. I have been there several times and the waiting is ridiculous. The cosmetic department is always a mess, and they never have enough product stocked. Always have to return 2 or 3 times to see if they finally stocked my cosmetic.

Walmart should put up warning signs for customers on their fabric section! Employee in charge was rude and cannot even tell what is a drawer”. Then she keeps repeating what she’s saying.

My husband decided I come here. It is beyond crazy. I would have never thought that for would be crazy on a Saturday night. Walmart never has enough lines open. The lines are forever long. I will stick to coming to walmart during the weeks and not the weekends.

Everybody knows what’s in a Wal Mart, great selection, great prices. But for crying out loud, WASH YOUR COUNTERS AND CONVEYOR BELTS AT THE CHECKOUT STANDS ONCE IN A WHILE! They have been unacceptably dirty every time I have gone and I feel like I need to bathe my merchandise in Clorox every time I shop there.

While in Salinas today (²⁄₂₄) I went past the sign for this new location so I decided to check this out. I’d heard about this new one several times. I went in to buy a soda before heading back to Hollister. I’d also gone to the other Walmart in Salinas on this same day. As such I could see how much different the two stores are. This one has a grocery section. Surprisingly it didn’t seem busy, something many expect at a Walmart on Sunday. I got in and out fine. Since I live in Hollister, I probably won’t get to this location often, but I know I may just return the next time I get to Salinas, if I’m in this particular area. Glad to know it’s here.

Got here at noon on a Saturday. Surprisingly, not busy. Electronics, foods, and housewares was devoid of people. Checking out took a bit longer then normal because there was an item price marked wrong. But they handled it quickly than other walmarts I’ve been to. cashier was nice and apologized even though it wasn’t her fault. That kind of thing I appreciate.

i love walmart and this location is big. there are about 20 cashier registers but SERIOUSLY when there is a long ass line why are there only 2 cashiers ringing up customers. so ridiculous

This is one of the super walmarts with a ton of stuff as well as a full on grocery store. Being it walmart, its really cheap and this is definitely where I get the bulk of my groceries.
I always try to go at off hours because the parking fills up, and the lines can get really long. Still, its nothing compared to the monster lines at food max a block a way, which is why I never go there (Food Max).
Its open ²⁴⁄₇ which is nice and it being only a few blocks from my house, its very convenient.
My only real gripe with the place is their photo department. They are completely inept and I don’t recommend going there. Their 1 hour photo is more like 4 – 5 hour photo, and they constantly play the blame game and refuse to take responsibility for their tardiness.
One more thing. To save space, they have those kind of circular grocery bag systems. This is good for speeding up the checkout, but it has a big drawback, in that its very easy to forget a grocery bag. Its happened to me once or twice. You need to double check that you have everything.

new location but still the same crowd, a mess!! seems more crowded now or just the new building is a bit smaller. but at least service has gotten a bit better, they dont run away or try not to make eye contact with you.