Salinas Collision Repair

Mediocre from start to finish. Not enough wrong to get too upset about, but definitely learned that once the company knows they are getting paid from the insurance company, they don’t feel the need to work hard to get things right. I had missing and misaligned parts I noticed immediately after they spent three weeks fixing my car after an accident. The replacement parts took another three weeks to arrive after being lost in the mail according to the shop. I had to get my insurance agent involved to push on them to get it fixed in the end. The work once it was finally completed looked fine, but the hassle involved to get it 100% right is why I can’t recommend them for future service.

I brought my Rogue in for repairs and they handled it very well. Special kudos to Jan who was very helpful in getting my car fixed. You guys rock \m/

Once again I was in need of the services of Salinas Collision Repair and they did not disappoint… my Car looks as good as new! Special thanks to Mark and his Team at Salinas Collision Repair for all your help. From the claim with my Insurance Company to my Rental Car. The whole experience was GREAT! Highly recommend this shop for all your collision repair needs. You will not be disappointed. 5z

Great Customer Service. They were fast, efficient and friendly. My insurance had recommended this shop to me. this is my first car accident, the staff are very professional they explained the repair process to me. And kept me up to date. I had concerns about color matching and they were able to perfectly match my cars color. Exceeded my expectations! Would highly recommend Salinas Collision Repair to my friends and family. Or anyone that needs great car repair services.
Thanks Salinas Collision Repair!

Salinas Collision is the place! I took my car in to fix some minor scratches, they sure did do a wonderful job! I must admit my car came out that shop in better shape then when I bought it! I was truly amazed! They have a great team there and customer service was on point! I knew my car was in the right hands. Thank you Salinas Collision.

I took my 2004 Sienna CE van to have the driver’s side sliding door front lock fixed. A repairman came out and reamed on the door which he did not need to do as I am 67 years old (female) and could still open it easily by myself even though the lock did not work. They said to bring it back the next week as it was Friday and no estimator could be found. I went back and the estimator made me wait over 30 minutes. He also reamed on the door. Then he stated they could fix the lock and filled out a form for $ 250 for a new lock and about an hour of service. He said they would call when the lock came in. About two weeks later it finally was there. I had to call them and twice was told the front line could not be forwarded to their service people. Finally, I got the car in and was promised it at the end of the day. They did not call to state it had been repaired by 5 PM, so my son and I went to pick it up. I was told it was not ready and they wanted me to come back and see it. NO CALLS TO WARN ME. I am an autism specialist and I use this van to take my wonderful autism students on field trips as a school bus costs $ 500 a trip and we can’t afford that at all. They showed me the door which had been totally ripped apart. They said it was now warped – WAS NOT BEFORE – and I would have to buy a NEW DOOR as well as the lock and pay more obviously to have it fixed. I stated I just wanted to have it put back together and I would take it to a body shop as I had read it was also a Toyota RECALL if the car had 100,000 miles or more as it was a problem on all of the older vans. Also I had watched a 5 minute video a Toyota repairman had made to show how easily the lock could be fixed by yourself – not even taking it to Toyota. Too bad I did not watch it before I took it to these people. The estimator was angry when I said I would not purchase a door and told the repairman to put it back together. Unfortunately, they only put the door back on – not the parts inside the door— making it even more unsafe. They just left the extra parts on the floor of the van. Thus, I can’t use it for anything at all if anyone has to be in the back. Although I used it for my students, I have been fixing everything on it to give it to my daughter in nursing school so she will have no car payments. Now, I can’t even look for another van for me as this needs to be fixed – their mess as well as the lock – and I do not have the extra money. I have been an exemplary special ed. teacher, autism specialist, principal, clinical neuro psych all of my 44 years of working life. I have been given awards for every job I have had so I know that it simply takes hard work and caring that you do the best job you can ALL the time to be your best. I have never taken a vacation and have put 4 daughters through college by myself. Now I am helping my retired 15 year Marine son back from Afghanistan. I do not have the time or money to take care of the mess these people made who do not KNOW WHAT IT MEANS TO DO THE JOB CORRECTLY AND NOT HURT PEOPLE. I asked to speak to a manager. I was told NONE was available. I called the next day and was put on hold, then disconnected. I do not swear and am not rude. I simply wanted them to fix the mess they made with the door and I would have taken it to have the lock fixed elsewhere. The estimator said they reamed on it because they could not open it so it still is not their fault. I took it to a body shop recommended by my neighbor who is a county sheriff. The owner showed me how they could have used tools and opened the door in a minute or two without wrecking it and could not understand why they didn’t check for recalls first. I have called and left messages to talk to a manager – NOTHING and they are rude as soon as I leave my name. So, I am left with a door that does not now work at all. It will cost me over $ 2000 to repair it. Because of what they did, the door now slides open when I AM DRIVING. My son was driving behind me one day and saw this happen, so no one is making anything up. One repairman was really nice at the shop and I think he was embarrassed about what they did and how the estimator acted, but couldn’t do or say anything. So, I am in a mess and I would say for anyone to be very careful with this place of business. I just wanted my van fixed so I could take my students on field trips and eventually help my daughter. Now, neither can happen thanks to this company.

I wish I could give this place NEGATIVE five stars but one star is as low as it will let me go. I am reviewing two separate times we have gone here. Let me start with the most recent occasion. Our Insurance sent us here to get an estimate on the damage done to my husbands vehicle. To start with we were told the estimate would only take a day and we would have it back by the next day. Nope, we called 2 days later and they hadn’t even started on the estimate at all. Finally, much later than the estimated time they called us and said the estimate was done. We of course told them we would in no way allow them to do the repairs to our vehicle due to our experience with their work on a previous visit. We ONLY wanted them to do the estimate as that is the only place our insurance would accept for the estimate. When we came to pick up the vehicle they refused to release it unless we paid a $ 128 estimate fee!!! My husband had been rear ended and was already found to be 100% NOT AT FAULT so this means insurance was supposed to cover everything. We should not have to pay a penny. Salinas Collision had no interest in speaking to our insurance company or in getting paid by them. They told us to pay them the $ 128 and our insurance would reimburse us. Foolishly, we believed them. After talking to our insurance company we were told that Salinas Collision did not do the correct type of estimate. They did a «complete estimate» instead of a minimal estimate. Apparently this complete estimate is not covered by insurance. At no point in time did we ask for a «complete estimate» nor were we informed there was an option of different types of estimates. Now we have lost out on $ 128 because Salinas Collision scammed us. They knew that we came in for only an estimate that our insurance company was expected to cover and they did the WRONG ESTIMATE in order to scam $ 128 out of us!!!
Now I am going to review our first experience with this company. A few years back my husband was rear ended and of course was found to be 100% not at fault. Our insurance company sent us to Salinas Collision for the estimate and repairs. Everything was going along smoothly at first. And then the first problem to happen was they were not finishing the work on time. We called on the day it was estimated to be done and they had not even started on the work yet. The guy who was supposed to do it wasn’t even there. Next, when we picked up the vehicle the work done to it was AWFUL! Not only did they not complete all of the work but they blatantly missed areas that were still smashed in from the crash. We of course took the vehicle back and asked them to properly finish the job. This was such a pain to have been without our vehicle for so long now! Finally they did the work properly and we vowed to never let them work on another vehicle of ours again. Unfortunately our insurance company will only allow their company to do the estimates. However, we are already in the process of filing complaints against them to our insurance in hopes of never being forced to return to this company again.
To sum this up, Salinas Collision is SLOW, INEFFICIENT, and SCAM ARTISTS! Do not go here unless you want to waste your time and money.

We highly recommend Salinas Collision Repair! We have used their services several times and always feel very satisfied with the results. The manager, Mark Duliba, leads a great team that knows their job and does it well! No one likes to be in an accident but Mark and his knowledgeable team definitely take great care of you and your car and make the experience a pain free one! Thanks for your friendly service and most important your skill in repairing our vehicles!

I absolutely love doing business with Salinas Collision Repair. I’ve taken several of my vehicles here and a few of my wife’s also and they’ve always done excellent work. I must say the only «good» part of dealing with an unpleasant situation such as being in a car accident, is getting to interact with the staff of Salinas Collision Repair. Mark Duliba the office manager is the most friendly accommodating person I’ve ever had the pleasure of doing business with. From the time you walk in the door and express your concerns and needs, Mark is there to make you feel at ease. He then reassures you that your car will be completed in a timely fashion and up to industry standards. That same concern and attentiveness is shown by the rest of the staff. My car was completed in a timely fashion, it looks beautiful. I will be going there for all other repairs. Keep up the good work Mark! and cudos to the rest of the staff!

So happy with this collision repair place. Not only their professional but very helpful with their customers. I will not go anywhere else but Salinas collision repair. I highly recommend this place when they fixed my car there were quick and very helpful and answer all of my questions. Also they have a great management. Thank you so much Salinas collision repair.

Great service and great repairs! Everyone here is so friendly and helpful. And when I got my car back, not only did they fix the outside but the inside was cleaned too! Awesome people doing great work!

My wife and I were driving to Santa Cruz from LA in our 2008 Ford Fusion. The car makes a loud hum while driving. It was driving us crazy. We finally found the noise was coming from the Right side Side View Mirror, as it had become loose and was letting the wind pass thru and produce a loud hum. We Googled a Ford dealership on our way. As we got to the Ford dealership, we saw Salinas Collision Center and stopped. It was already 4:15pm on Thursday. Mark, the manager, took care of us. He fixed the problem and when we offered him to give him him money for his and the shop’s trouble, he refused to take the money.

Unfortunately, my car was stolen and needed some repairs! Went straight to Salinas Collision and yet again, the team there is awesome!
Sammy, great job calling me before the adjuster! You guys are on top of it!
Saving up to have my MGB painted!

My car went in needing lots of work. The whole passenger side needing fixing. Including two doors. Days before dropping it off for repairs I asked how long it will take, I needed to rent a car. I was told 1 week, great! Turned it in on Monday and went to get my rental. Called Friday to see how it was coming along. At that point I was informed not going to be ready till Tuesday. Ugh! Frustrating but oh well, called and arranged to have rental extra day.
Tuesday comes and I turn in rental. Get back home and call repair shop. At that point I was informed it wouldn’t be ready till next afternoon! Now it is going to be 2 days later than I was told! Made me very angry! But nothing I could do, they had my car! Now I have my car and it looks great. Just think they need to be better prepared and order parts ahead of time!

I returned once again to Salinas Collision Center and was hoping for the same prior experience and service as before, when bringing in my vw jetta some months ago. Gary was in a employee meeting and I was willing to wait arriving unannouced and all. After the meeting, he immediately came over to me, said hello and said that he would be right with me. I showed him the stainless steel rear bumper hummer insert letters and asked if this was a job he could do. He said that he could and to return tomorrow so that could clean up the letters (this was due to me putting the letters on a wax type paper that had to be removed manually before they could be applied). I expressed to him that my biggest concern was that I did not want the letters to come off while driving for going over bumps. He understood, and would use a product that would not allow that. I returned to pick up the vehicle and checked it out thouroughly, it was perfect. The letters on the Bumper Look Great. I am a very satisfied customer and you will be to. Thank you for your outstanding service and integrity. It definitely shows and goes a long way! Keep up the Good Work!

Insurance sent us here when we were new to Salinas. Didn’t know any better then and had them repair the car. We are non-​smokers and the car was returned to us stinking of cigarettes. When we complained they «cleaned» it by treating it with a chemical lemon scent which made matters worst. We had to air out that car for months even after detailing and special upholstery deodorizing treatment!
Fast forward to today, and I go there for an insurance estimate. I had an appointment but no one would help. After speaking to the fifth person to walk by, the man in the side office comes out — I thought happily, finally he will help. He says grumpily, «you’ve been told to wait, she is on the phone and will see you when she’s done» then he quickly turned around and walked back to his office. Must have made him feel very big since he made me feel very small. Quietly pissed off but feeling quite small, is it any wonder that my family, friends and I avoid Salinas Collision whenever possible?