JoyPer’s

This place has a good selection of shoes. It’s a hit or miss on their customer service, sometimes you’ll get staff who are very helpful, other times you’ll get staff who are useless and unnecessarily sassy. They make returning items nearly impossible. And do not give gifts from here because exchanging for a different size is impossible, even though they put their JP stamp on the bottom of boxes. So… Overall, I would say it’s worth it to drive somewhere else.

Excellent product lines! I treated myself to a birthday present yesterday of new dark grey short Ugg boots. I love Ugg boots! I am so happy, I can wear a children’s size 4 because it saves me a lot of extra money. I found a very pretty pair on sale, so of course it was meant to be. The women’s Uggs are very attractive with many different styles available. JoyPer’s also carries other extremely well made, comfortable footwear brands that really are fabulous for your feet. I could spend a lot of money here, if I was so inclined. Thank You!!!

Good brands and selection. I didn’t realize this store was so big! Went in to buy uniforms and walked out with those in addition to a dress, shorts and shoes.

I try to shop Joy Pers a lot but cannot ever seem to find something to love here. Their prices are really good (High end shoes and boots, mid-​grade clothes) but nothing seems to work together and the styles are either teenage girl or sassy elderly lady. Now I love both of these groups of women, but most of us do not fall into those categories.
Last time I was there they had two nice tops on mannequins, but when I asked where they were on the racks the sales girl said that was the last one. I finally asked her to take them. off the dummies so I could try them on. She honestly did not think of that!
Anyway all I found was a pair of suede-​like leggings. I wore them. for a few hours the next day but they would not stay up and I kept having to dodge into dark corners to hitch them up. I took them back. I have no problem paying $ 35 for a pair of nice leggings, but they need to be wearable at least!
The reason I gave them four stars is that my kids usually have good luck finding shoes here, and they are nice to my teenagers.

Excellent return policy.
Excellent assistance today. Thank you Javier!
Excellent quality and assortment of shoes, clothing, etc

I always use Frank when buying shoes. He is very knowledgable and gives great customer service

I haven’t shopped here in years. I’m in search of good quality shoes, with good arch support… aka: old lady shoes. Sigh. I admit, that I’ve been shopping at
because I HATE shopping. It was time for me to go into a shoe store, to be properly fitted and to actually try shoes on. I’m on vacation, so I made the trip to Joy-Per’s. When I first arrived, it took a good five minutes before anyone came to ask if I needed help. I was just about ready to leave, when a sales clerk approached me. My sales clerk was a young lady, who was as sweet as can be (Erica). She patiently brought out different styles while I made a careful selection. They do have a great assortment of shoes ($ 100.00 and up) which are a bit on the expensive side. But, I’ve learned, you have to expect to pay that kind of money, if you want a quality shoes. Their prices are the same as at Zappo’s shoes. I’m paying the price of wearing cheap platform shoes and stilettos, in my youth because I now have fallen arches. I should have listened to my mama! My only complaint is that their assortment of sizes are very limited. Be prepared to compromise. I used to own a uniform/​shoe store, and when times were tough my inventory was minimal. Maybe that’s what’s happening here. Still, it’s feels good to support a local mom and pop merchant. I’ll be back.

Walked around for 10 mins without anyone asking me if I needed help. Than this lady tells me my son is doing something wrong. Which he’s looking at shoes. Than I told her I guess I didn’t need help. I was there for 20 mins. I just walked out after I told her that, She’s than tells me, oh ok let me get you someone? I told her no thanks and she had a look on her face like shocked. My thing is how do you expect me to even buy something if none of the sale reps asked me if I needed help. They need to teach these employees what to do and how to treat the customers.

Manager is absolutely terrible! I have had more than 1 bad experience with him. Got a pair a shoes from a sales associate, sales associate said we could receive a discount because it was the display (very common practice), went to check out and a different sales associate had to go back to check with «the manager». Was gone for about 10 minutes and now that sales associate said that «the manager» said that he wouldn’t honor what the sales associate told us. He never even came out of the back to talk to us. So very rude. Either train your associates better or get a manager with some bedside manner.
DON’T SHOP HERE.

I work near this store and I actually won a gift certificate so I decided to go in. Mind you this was against my better judgement since the store looks totally run down and gross. You can’t even enter through the front door which I find totally odd. Anyway, the store had a lot of stuff in it and a lot of old lady clothes and accessories. I ended up finding a nice pair of boots. They were overpriced and didn’t have my size. They said they would take down my info and call me when they came in stock. No one ever called. Needless to say I still had my gift certificate so I went in again this week to use it. A sales lady did try to help me and this time I wanted flip flops. They didn’t have my size in the color I wanted and so I ended up getting another color. Things are WAY overpriced and overall the staff is a bit odd and awkward. I won’t go back. I think they only way they stay in business is because they sell TOMs and Uggs and all the teens wear those… oh and the Saas old lady shoes they sell. I won’t be returning and don’t recommend it. In fact the entire block they are on should be torn down… all of the business look super run down and old! Yuck!

Great shoes/​merch you don’t find very often in many places. Me and my mother like to come here for work shoes but we waited over 10 minutes to receive any service alone at the back of the store until we went and requested it. Lady was lovely and thorough but quickly left once our selection had been made and said she’d leave our shoes at the front counter.
We make our way up and they put a box of shoes in a bag, ask us to figure out who had helped them so they could receive credit for the sale, and rang us up. We go home and the next day, come to find out they gave us nothing even close to the shoes I had requested.
I don’t have days off often, so it was a huge inconvenience to have to go back because they didn’t bother to ask us or show us the shoes they were charging us for. On top of that, my mother goes back for me and ONCE MORE she receives no service for a long period of time, and is made to feel like WE picked the wrong shoes, is given attitude and is CHARGED MORE.
I work retail just like these guys do. I get it, you get busy, a lot of people with a lot of needs but I know its sure as heck required where I work to be sympathetic with customers when the STORE has made the mistake and take extra measures to ensure they are walking out happy but instead here we got disinterest, long waits, and no appropriate solution.
I think Ill follow the advice of another reviewer and find these brands online and forget about ever stepping foot in this store again. Its a shame because you really do have nice merchandise but the complete lack of service is not worth it.

This store has the rudest, most condescending, sarcastic low class manager I have encountered in my lifetime shopping experience. I put lots on money in there and got insulted on more than one occasion. The owner is very nice but the female getto manager owns him. They have a few nice things in there but are very overpriced. Childrens Keens you can find better deals a REI, ladies shoes I have purchased some of the same ones in Marshall’s and Nordstrom Rack for a fraction of the price. I will never step foot in there again and feel sorry for all those inexperienced shoppers that do. My advice is buy your Toms from Nordstrom Rack and some stuff online and stop throwing your money away.

My background: 4 years retail experience at a major department store part of that as a manager for a name brand cosmetic company.
I came to make my first ever and last purchase from this store today. I bought two pairs of Toms, and took about 5 minutes of the salesgirl’s time. It was ok that I had to wait for someone to come help me. It looked like only 3 people were working the whole store. Allie the cashier was very nice. My issue was with the person that according to her name tag was supposed to be a manger. I didn’t catch her name since I was too busy listing to her and staring at the manager part of her name tag in amazement. The reason: I asked what the return policy was because I have never shopped here before and wanted to know what would happen if they turned out to be a defective pair. The Caucasian older lady pretending to be a manger rudely informed me Toms are a fashion item and it would be based on their judgment if they would be returned or not. OK so that would be the sum total of your return policy nice one, however, Allie kindly let me know the full policy that I do have the right to return the shoes in 30 days if unworn. Thank you lord someone that was listing and understand what I was saying. If I want to be talked down to by some snotty white lady I will go to a Bloomingdales thank you very much.
Conclusion: Still pissed about unwarranted hostility for inquiring about return policy before I made my purchase, and thinking about returning my shoes and buying them in Monterey…

Great for kids shoes or specialized shoes but the clothes are poor quality. I always see them in the window and think they are so cute and then I go in and they aren’t.

Sorry to say, but this is a store that is waay past its prime. I remember my mom buying my new school shoes here when I was a kid back in the 70s-​80s. Perhaps it was a better store then? Its a small family store, and I try to support those… that *deserve* it. This one’s off my list. Spotty selection, not too knowledgeable or helpful staff, and ask for a TON of personal info when you need to be rung up, even if you have been there before and they already have it!
The only redeeming thing is the Brighton accessories selection, and back when Crocs and Uggs were the hot thing they had a good spread.

Great experience. Frank waited on me (ask for him — he’s a pro!). they have a fancy machine that you stand on that helps assess your particular foot. He spent time assessing, educating and understanding my needs and was able to very quickly find the perfect shoe for me in his inventory. He was not afraid to recommend one but gave me a choice. I never felt like I was being «sold» — no pressure at all! I went for their athletic shoes but was impressed with their ugg collection. I left with a pair of uggs and franco sarto pumps in addition to my nikes. loved this place — worth the drive from Monterey.