Hertz Rent A Car

In the last 5 weeks I have needed to use the local Salinas Auto Center Hertz for 5 separate one way car pick ups and drop offs. It was a stressful time as I was taking care of my parents and coming back and forth regularly from Southern California. Each and every time I arrived I was greeted by friendly staff. I did have to wait on a couple of occasions, but only for a couple of minutes while they completed assisting other customers. Gary and the rest of the staff were always helpful and gave me a ride back to my parents house when I needed it. I’m not sure why the other poor reviews were so harsh, because it’s odd to me that 5 out of 5 visits the Salinas Hertz Auto Center staff were extremely friendly and helpful to me. Maybe it had something to do with me being friendly in return :-). THANK YOU Salinas Auto Center Hertz! I’m sure I will see you all again soon!

When I checked in they were short staff so I had to stand around for a while they didn’t have the car that I reserved so they gave me a free up grade but the car did not have as good as gas mileage as the one I reserved. I just took the car because I was going out of town. Then I was driving down the Grapevine every time I hit my breaks the car would vibrate so bad and the windshield wipers just wiped the dirt around. When I returned the car back I told the guy at front desk about the vibration and he laughed as he told me I’m glad you lived through your death defying experience. I will never use hurts again.

Good costumer service when I picked up a vehicle. Terrible customer service when dropping off. I had to stand in line for 15 minutes where I was barely acknowledged! Won’t be renting from here any time soon. Back to enterprise I go!

Very happy with the service here. Three people working on a Saturday. They were all working hard, professional, friendly and made this a painless experience.

Hertz Rent A Car, this business site earns zero rating if there were one. I needed a car for just a day on Friday, 11÷7÷11 due to the unknown mechanical malfunction to my car, I was unable to start, later discovered, needed a new battery. My friend gave me a ride to this site. I opened the door, (1) one female was doing something in front of the computer, (2) second female was just sitting behind her, (3) third female was just watching, and (4) a male was sitting silent. All four were behind the counter. There was no customers but me. No one say anything to me. Waited for 5 minutes, still silent. Finally, I talked to the male, he told me he was a just driver. Then, I asked, who was in charge of this office, he said, she was (1). I waited a few more minutes longer. No one say anything. So, I opened my mouth to the (2). I asked in Spanish if she speaks Spanish. She replied, «little». Later, I learned she speaks Spnish fluently. [I said in Spanish, 85% of the city population speaks the Spanish. I am NOT one of them, I am Korean but speak the language.] She hesitant to comprehend what I said. NOTE: I speak the language based on the systematic introduction to the listening, speaking, reading, and writing concept. NO one pay attention so I decided to help them. «Unique and distinguishable products and services win in this comparative business environmental. (NOTE: I am over 20 years in US army Vet, acquired a MBA.) Finally, (1) asked me what I needed. I informed, I need a car a day. She replied only, she would put me on a waiting list. She did not ask me when I needed. I told her, put me on a waiting list DOES NOT work for me today. As I was leaving, I told them, something wrong here in this Rent a car. PLEASE VISIT my review for Enterprise (11÷18÷14). I will NOT even suggest to anyone to do business with this place. They lost me big time. The site’s employees, 1 — 4 need some sort of leadership training, management/​customer relation/​communication skills. Should you accept my free one hour training class at your site, please contact me: (831) 713‑7125, I am doing it in the spirit of the battle field, prepare to win the war and common cause, it’s free. I taught many leadership classes in the US army. [Wed. 12/​17/​2014, Anastasia R. informed me that she rented a car from this site.]. I do not know her nor do I care? That’s her choice and option. when this Hertz rent-​a-​car staff should read my review ought to re-​think about the business. I stand by my review 100%. A part of leadership and management concerts, I input to your training materials: There was no leadership there during my short visit. I saw a clear and convincing problem, under utilization. The Customer Services were extremely poor. I like to articulate few thoughts. Even if (1) was busy, she could ask her co-​workers to assist me (re: site cross-​level training needed); first, you ought to ask a customer, when do I need a car, instead, I will put you on a waiting list, you lose your business; business mean making money for your company, our nation becomes stronger and healthier. Final comments, do not sent me this sort of email rather you should look for solution how you can earn my business.