Trim & Tint

If I could give a 0 I would! These people had melted the car of 2 friends of mine and the tint was bubbling up. They wouldn’t offer a refund either. Horrible people with horrible service. Do not go here!

I went here for the clear bra on my brand new Porsche. I found him on the 3M site as a certified installer. I made an appt for 8:00 am 2 weeks in advance. We had an hour drive to get to Salem. We got there at 8 and told them we would be hanging around town while waiting for it to be done. I was told by Margaret that Ken had left to do another job and would be back in an hour or so. I said I had an apt at 8am! If he wasn’t going to be there until 9 or 9:30 why wasn’t I called? She said they would get it done in 5 hours and it would be finished by 2pm. I called at 1 to see how the job was going and they had ONLY WASHED THE CAR! Ken told me there were several more hours to do. Long story short, it wasn’t done until 6pm! 9 hours later! He said his wife had a Dr. appointment that went longer than expected, if that was the case, why wasn’t I rescheduled or why wasn’t her appointment made for another day? When I went to pick it up there was a bubble on the bumper that he couldn’t get out, when I complained, he said «nobody’s perfect, I’m not Jesus!» Really? I told him I was very upset, this is a very expensive car and he did a terrible job. He was rude and unapologetic about it, I am just supposed to live with it because he is terrible at his job. I complained to 3M but have yet to get a resolution on this. DO NOT USE THIS COMPANY! They have no pride in their work, the shop is filthy and they are rude. I would give 0 stars if I could. I can only think the positive reviews came from friends or relatives and are fake.

Great job and friendly staff. Ken was fantastic talking me through the different possibilities and options. We agreed to which one we wanted and then the kindly drove me to my next appointment. Very nice.
The only reason for not five-​star is that there’s an extra surcharge of $ 5 when using a credit card (even though the work is over $ 200). I understand credit card companies charge the merchant and some merchants want to recover their cost but CC’s are kind if part of normal business now.
Would still highly recommend their services!!!

Ken and his staff at Tint and Trim are AWESOME.
I have a little VW New Beetle and wanted to spiff it up with some tint.
Calling a detailer who did tint I was given a nice price quote. Calling back to make the appointment, however, they jacked the quote by more than *double*, stating that the Beetles were just tough as no surface in them are flat, but rather curved and that makes tinting hard. I get that… but more than double?
So I hit the web and searched, and found some great reviews for Ken and his staff at Trim and Tint. I called him up and explained my dilemma, and he noted it was indeed a harder vehicle, but he’d have no trouble doing it. His base quote was right in line with what others had given. He told me there was a small increase in charge for time (about 10%) but that was it.
Price was great.
And even better, I asked when he could get it done… he said he already had two cars scheduled for the very next day, but could I bring it in that evening? Heck yeah! So I dropped it off late that afternoon just as they closed. (I wasn’t in a hurry, per se, but I was excited to get this done, and getting something sooner is always better than later! LOL.)
When I arrived, he showed me the options in tint level, talked honestly about what wouldn’t /​might /​would draw the wrong kind of attention from those who write tickets, and helped me make a choice.
They called me mid morning the following day to say it was done! The tint is PERFECT. And I mean perfect. He told me in advance that he’d have to split the back window into two pieces, and he’d try to hide the line around a defroster bar. Indeed he did on both counts.
I love the way the car looks, and it makes a HUGE difference in how it feels — and I could really tell as it was the week we had 100 degree temps!
I’d recommend Ken, his staff and their shop anytime.

I have been going to Trim & Tint Window Tinting since 1997! They have done both of my cars. I even got the paint protection film for the hood of my cars to protect against all those nasty rock chips from our gravel in the winter times here in Salem. Anyways check them out… they even gave me a life time warranty on the film.