The Puppy Palace

DO NOT do business at this store. They get their dogs from puppy mills. Don’t support them or the puppy mills. They have a truck load of puppies crying in the cold. This place should be shut down. If you want a pet, try a shelter or a reputable breeder.

This place is evil, they support puppy mills. Please choose otherwise and adopt/​get from an actual breeder.
Ps all the staff is rude and don’t know how to properly care for these pups.

As a veterinary technician who has been working at the same animal hospital for 15 years, I have seen many puppies that have come from this place. Often times they are sickly; respiratory illnesses, parasites, conjunctivitis or worse. Many have unkempt coats and some have behavior problems. And I have literally gasped after seeing some of the receipts for these pups. You are not paying for a well-​bred dog from a reputable breeder. Reputable breeders do NOT sell to pet stores. EVER. Reputable & responsible breeders care about their dogs, where they end up, following through with owners for the dog’s lifetime, etc. Do not be confused by the wording on this place’s website. The only possible source for these puppies is from a puppy mill. Puppy mills churn out puppies in large quantities without bothering to monitor potential health problems or genetic complications. At these «dog factories», the mother dogs are generally kept in crowded, dirty cages and basically treated like vending machines instead of living creatures. No regard is usually given to their physical state or emotional well-​being; it’s heartbreaking.
I urge you all to avoid this place and others like it. If you are looking for a purebred dog, do a little research. Don’t act on a whim or impulse. No matter what these people tell you, the dogs do NOT come from reputable or responsible breeders. Even if you feel bad for the pups and want to «save one» from here, please think again. Unfortunately, this only supports the business and opens up a spot for another pup to be brought in. My hope is that some day these types of places will get shut down or enough people will finally realize what is happening here.

I see you got another shipment of puppies from the puppy mill today. The truck was spotted delivering them to your store. An 18 wheeler filled with puppies from some of the worst places of abuse and neglect in this country. Most will likely be sick never having had proper medical care. Many will end up with serious behavior problems never having proper socialization in the most critical times of their lives. Their parents will remain living in tiny cages with barely enough food, no medical care, no grooming and no love for the rest of their lives. So tell us… how do you sleep at night? Those animals left behind in pain and despair doomed to a life of forced breeding so people like you can make money. Please, anyone reading this who is thinking of going to this place — just don’t. You are not rescuing those puppies you see who look sick in the store. You are only putting money into the hands of their abusers so that the cycle of abuse can continue. Please be part of the solution. Do not shop here.

Extremely disappointed in their lack of information giving and extremely bad customer service. I recently got a German Shepard and baught him a dog crate at the store, I specifically told the girl taking care of me chances were I had to return it if the breeder gave me a crate with the puppy. She completely disregarded I said that and went ahead and sold me it. After convincing me to buy there and not online, turned out I got the puppy with a crate from the breeder, I go back to the store with my crate still in the box and COULD NOT RETURN IT FOR MY MONEY BACK… Do not go to that place.

The other reviewer said it best. Do not give business to a company promoting the mass production of (or really anything to do with) the puppy industry.

I was stocking up at the package store a few doors over, & decided on a whim to go pet the puppies. It’s an adorable little boutique, done up like a baby nursery, but for puppies. Everything you need for your furry bundle of joy & then some.
But I wish they’d stick to selling merchandise & get out of the mass-​produced puppy business. For every puppy purchased for a ludicrous a four figures, another scared, lonely shelter dog will never get a home. Notice how just about all pet store puppies’ documents say they were bred in the Midwest? Missouri, perhaps? That’s where the majority of «high-​volume breeders» (aka puppy mills) are. Don’t fall for tall tales about idyllic Amish puppy farms – Amish mills are the worst.
I know, I know, the store will tell you they don’t do business with puppy mills, licensed, responsible breeders only. Here are the facts: 1.) No self-​respecting breeder would constantly impregnate their mother dogs to produce multiple litters a year, then ship the pups off to perfect strangers; and 2.) do an online search of the names of these «breeders» & you’ll find that they are indeed commercial puppy mills. View some of the material compiled on them by HSUS, as well as USDA’s database of inspection reports, and try not to cry. 3.) That puppy mills are licensed means nothing. Breeding operations of such scale are *required* to be licensed by USDA. The standards that puppy mills are supposed to meet do not require that a mother dog ever see sunlight or frolic in the grass. They do require that she have mere inches of head room in her cage. Rules about access to drinking water, treating fleas & providing bedding to protect paws from wire grates have been fought tooth & nail by puppy mills. Some have responded by slaughtering their own dogs in protest of the added expense. USDA openly admits they lack the resources to adequately inspect & enforce existing rules.
What irks me most about puppy sellers: their cynicism & willful determination to spread misinformation & half-​truths about their sources & the value of being licensed. PP’s own wording on its Web site reveals pups are just a commodity to them.
A legitimate, conscientious breeder will raise one, maybe two breeds at their home, and knows that they probably won’t get rich selling puppies. They do it because they are passionate about a particular breed and wish to improve upon it.
Commercial puppy mills, on the other hand, are immensely profitable. Puppies that are born in this environment – to perpetually pregnant mothers who will never know life beyond a crate, let alone human companionship – and are then tractor-​trailered across the country, often have health issues that are expensive, devastating, and sometimes fatal. The sad truth is that puppy mills are notorious for falsifying the documents that are supposed to prove good health and that a puppy was vetted and vaccinated. As for certificates of pedigree and AKC registration, they prove nothing. Of course your puppy had parents, grandparents, and great-​grandparents – that doesn’t mean they come from good stock. Registration is simply how the AKC makes its money, and an excuse for the puppy mill to bump up the price. That’s it. By no means does speak to an individual dog’s quality.
I am still bothered by the condition of a golden retriever puppy I saw at this store. Everyone knows a dog’s nose should be cold and wet. Well, this poor guy’s was so dry that deep cracks had formed. Layers of skin were turning white, peeling, and flaking off. His poor nose was noticed by other customers; I overheard several worried comments and a few jokes that the store should offer him at a discount.
I’ve adopted mutts from the pound, including pups that began their lives at a puppy mill. The «pedigreed purebreds» have had by far more health problems that are the result of careless breeding: structural issues such as bowed legs, weak hips, comically over-​broad shoulders, breathing difficulties, heart issues – not to mention 2 pairs of horribly jagged (and breed-​inappropriate) cropped ears. It looks as if an epileptic toddler cut them with safety scissors, rather than 2 different «professional» outfits, each of which churn out hundreds of puppies a month.
The bottom line is that at pet store prices, you would do much better to get a pup from a private breeder who is a steward of their breed & operates on a small enough scale to ensure that each precious baby gets a healthy start & a good home. You can even find show dog breeders who will sell gorgeous pet-​quality puppies with great bloodlines for less than a pet store. Better yet, give the gift of life to a shelter dog who might never know love. Plus, you’ll save such a bundle, you can spoil your new pal with gourmet treats, a luxurious bed, toys & dog sweaters.
But please, don’t forget that every bushy-​tailed pup who leaves the shop to join a family & be a new best friend has a caged mommy somewhere who will never get that chance.

Went to the Puppy Palace tonight with my daughter. I was greeted at the door by a young man maybe around 30 years old. He advised us to sanitize our hands, we complied and entered the nursery area with the puppies. There was a young woman there, possibly around 25 years old showing a lot of attention to a particular puppy. She asked the clerk if the small cubicles were for people to interact and play with the puppies a little. The Puppy Boy responded «are you definitely buying a puppy, if not than we really don’t like people playing with the dogs».WHAT??? Where did Puppy Boy get his sales training… From the Soup Nazi! I immediately interjected and said «Are you serious?» That’s how you sell puppies here?. Puppy Boy responded somewhat shocked that I would question his canine authority and said… Get This…“Well it really stresses them out when people play with them!” Are you kidding; puppies get stressed when they are played with? I think The Puppy Palace is a clean pet store with a pretty good selection of dogs; however, the staff would make me hesitant to do business with them. If they are that rude in dealing with potential buyers I can only imagine the response I would get if a pup had a problem or health condition.

I went to Puppy palace in hopes of finding a puppy for my friends girlfriend. I was with my 2 year old. They didn’t greet you when you walked in and the owner walked in a little later. I was there for 15 minutes looking and checking out the puppies who were so cute. I can hear the owner talking about an un satisfied customer. And how stupid he was. As I waited for my husband to get there. I guess we were there to long cause when my husband arrived, I was going to show him a Maltese for my friend, the owner closed the door to the puppy room as we were on our way in. So rude!!! I will never recommend them.