Sunny Paws Professional Grooming

Nature’s Pet Market is a great store so I looked forward to having our cat groomed at their groomers. Our cat has been groomed since she was 4 months old so we are very used to the process. This visit was only five weeks after her last grooming (in Portland) and we groom at home every night. Needless to say we were very disappointed when we found out they had shaved two large patches out of her fur for matting. Any matting she had at 5 weeks was minor and could have been removed with combing. There were other issues too, including no report card even though they stress they give one. Saving this review from being one star is that management was very receptive to hearing my feedback and I believe they will work on improving things. However I would not be able to trust taking my cat back to this groomer.

I had an appointment scheduled here. I love the shop and the reviews look good. However my appointment was cancelled 30 minutes before due to an emergency. These things happen. I was okay with that. I was asked to call back the next day and reschedule. When I called back to reschedule the next day, they didn’t seem to be worried about being accommodating for cancelling the previous days appointment at the last minute. They wanted me to wait over a week for a rescheduled appointment with no further explanation. I found that unacceptable. However, the owner of Nature’s Pet did call me to apologize later and I appreciate her follow up. I would be willing to try them at another time because I do believe they are a great local business and the owner does care about keeping customer’s happy.

Grooming is in the back of Nature’s Pet store. They have a half door so you can see and hear what’s going on. It’s was amazingly calm and relaxed so the dogs do not seemed stressed at all. Nell did a very good job. I like it.