Rick’s Custom Fencing & Decking, Inc.

We have been dealing with this fence company for months. Our fence was installed on April 1 of this year. By June, the top rails were curling up and the gates were warping. They came out multiple times, put in screws on the top rail along with the original nails, and replaced the gates which warped again. The last time they «fixed» the wood gates, it was in late August and the day they built new wood/​metal gates, you could see the warping start again. (If the sun warped the first ones, what’s the excuse for these? It warped almost immediately.) The last gates were metal instead of the wood and metal that were originally done. This being said, the old posts were left in place and full of holes from old hardware. The back gates were secured to the posts with hardware that went completely through the posts and out the other side. The main gate was secured with hardware that allowed for the gate to slip off. I mean, who does that? I guess that was the sun’s fault too, since that’s why they repeatedly say their work is warping. I’m from mid America that sees temperatures well into the low hundreds for several days/​weeks in a row during the summer. Never had a fence last only 2 months. Finally, after waiting around on them forever, they came out, but only after a complaint was filed with the BBB. Amazing how I dealt with them for months and in less than 24 hours after filing a complaint with the BBB, they sent a crew out and finally gave us working gates hung on posts without holes.
Long story short, I would not recommend this company to any friends or family. In fact, I’m actively telling my friends to avoid this company at all costs.

Ricks fencing contacted us in January 2015 I believe after seeing the previous review and the owner came to our home to inspect the fence that was constructed by his crew. He was very apologetic and made sure it was finally fixed correctly. The owner was very nice and seems to care about his customers. They installed heavier duty latches and two drop rods for the double gate, also did some minor adjustments. It looks good now and seems strong.