R M Johnson & Sons

Specialties

R.M. Johnson and Sons specializes in custom jewelry design, creation and personal article repair. One of the few remaining stores in the Roanoke Vally that still uses standard bench working traditional practices right in the show floor, customer satisfaction is primary.

When you enter the store, there is no wondering what happens to your jewelry in a back secluded room. Registered jeweler Tina Light performs repairs at a bench in the front room of the store, providing you the security you deserve when leaving your articles for repair.

Customer service is a top priority. Fresh and friendly service is provided to all customers in a welcoming, none pretentious environment. You are just as likely to work with the owner, Jane, or Tina when you stop by the store. Buying jewelry should be an enjoyable experience; consequently, customers are never pressured to make a purchase.

History

Established in 1978.

Founded by the late R.M. «Bob» Johnson and perpetuated by his wife Jane, this family owned and operated store has humble beginnings in a basement shop. Since, R.M. Johnson and Son’s flourished into a local staple for the Roanoke Valley. Located in the historic downtown area of Salem, VA, this store was one of the first three stores in the state to operate a LazerStar welder for precision jewelry repairs without running the risk of damaging customers’ precious stones.

Meet the Business Owner

Jane J.

Business Owner

As the owner of R.M. Johnson and Sons, Jane enjoys getting to know each customer and often finds these personal relationships are one of the most enjoyable experiences of the business.

According to Jane, «getting to know and understand our customers is often the highlight of my day. Purchasing or giving jewelry as a gift is a personal experience and it is a joy to help customers celebrate achievements or begin their journey with an engagement ring.»

Repeat customers often have a Wish List file in the store database and Jane is quick to remember previous purchases, helping them pick a matching piece. If a stock item is not available, she is able to envision new options and help find stunning personal pieces. Certified in diamonds and pearls, Jane has a keen eye for detail and natural gem beauty.

The Honorable Jane Johnson also enjoys serving on the Salem, VA City Council and volunteers her time as a Rotary International member.